Frank Pellow
Member
- Joined
- Jan 16, 2007
- Messages
- 2,743
Shane Holland said:The tool registration system is primarily for warranty registration. So, old ex-dealers are not in there.
Hafele is not a dealer.
Festool's primary use is warranty registration.
But, you have set it up so that people such as me can use it to keep track of their tools and to shortcut the process when we send them in for repair, so allowing us to enter the original dealer name somewhere would be of use to us.
It's good that Hafele is no longer a dealer. With the notable exception of Marc St Pierre, I never found anyone at Hafele who knew or cared about the Festool product line.