I got Burned. CT 26E

[Grovejack462]

I picked up CT 26 used. Got it home plugged it in and is does nothing. WTH this thing looks brand new. Seller claims he never used it and of course is nowhere to be found. I went back to the police station where we exchanged cash and the Ct 26.  The guy was wearing a mask(thanks Covid 19) and his car somehow stayed out of frame on all the cameras in the lot.

I popped it open filter looks brand new dust bag is new. Then it hit me, the stench of a burnt out motor. Ugh So I’m out $500.

How is Festool’s customer service? The label has a production date of 2019-08. Will festool honor the 3 year warranty for a second owner? Without the original proof of purchase? Or am I screwed?

Any advice would be much appreciated!

Regards

Jack

 

[Bohdan]

The label has a production date of 2019-08. Will festool honor the 3 year warranty for a second owner? Without the original proof of purchase? Or am I screwed?

Any advice would be much appreciated!

Regards

Jack

If you don't have proof of purchase they go off the manufacturing date.

You should be fine.

 

[ryanjg117]

You've hardly been "burned by a CT26." You got burned by a scammer for not testing the product before purchase. If anything, the fact it's a CT26 and under a generous warranty are the very reasons you're NOT burned.

 

[Grovejack462]

You've hardly been "burned by a CT26." You got burned by a scammer for not testing the product before purchase. If anything, the fact it's a CT26 and under a generous warranty are the very reasons you're NOT burned.

That was a poor choice of words, thanks for pointing it out.

 

[ChuckM]

Of all the power tools (corded or cordless) I have sold, not one single buyer was willing to pay their money without first trying it out. If I picked a location in the public, I had to make sure a power outlet was available.

 

[Grovejack462]

Of all the power tools (corded or cordless) I have sold, not one single buyer was willing to pay their money without first trying it out. If I picked a location in the public, I had to make sure a power outlet was available.

First time I didn’t try Out a used tool. Totally my fault. I learned an expensive lesson. 

 

[RJNeal]

I won’t say it was an expensive lesson.
Other not having it for a few weeks and the pain of shipping it back the Festool.
They will go through it and you will end up with a like new unit.

 

[Mario Turcot]

It may or may not be under warranty.
https://www.festoolusa.com/service/warranty-all-inclusive/full-repair-free-of-charge

Base on that page, to get the all inclusive 3 years warranty, you MUST register the product within 30 days of purchase. That being said, Festool USA have shown some pretty lax repair by the past  [big grin]

Good luck!

 

[Grovejack462]

Thanks everyone I let you know how it works out.

 

[aloysius]

Bon chance.

 

[Grovejack462]

Festool took care of it no questions asked. Awesome customer service!

 

[Mario Turcot]

That's some fantastic news [member=72999]Grovejack462[/member]  [big grin]