Important Product Safety Recall Notice - TS 55 REQ

[fp1337]

When can we expect a factory/production fix for this issue?

 

[Administrator_JSVN]

When can we expect a factory/production fix for this issue?

The issue has been addressed in a way that all newly manufactured saws will have the CPSC approved fix.

 

[Clement Mario]

Dear Shane,

For some reason the "www.festoolusa.com/recall" and "FAQ" link doesn't work for me.

I am a user from Singapore and recently bought TS 55. The tool was delivery to me by the local agent in September 2013.

I would like to know if the following track saw is affected by the recall.

Mtype: TS 55 REBQ-PLUS 230V
T.Nr.: 498500
S.Nr.: 40602530

Thanks,
Clement

 

[Administrator_JSVN]

Clement,

This recall is only for US/Canada saws.

Welcome to the forum. [wink]

Shane

 

[dadams72]

I sent my saw in last Wednesday, and got it back today-1 week with shipping both ways-WOW, what service!
Festool's VP of Marketing even called me direct and I also recieved email from two others.

If you haven't yet, select the return and repair route, they will have UPS send you a shipping label and you get your saw back very quickly and don't pay shipping.

I am very satisfied with this and the company!

Same here, registered online, got return authorization, sent it in and got it back all in 1 week. Excellent service.

 

[AndrewMV]

Just a update but, my new TS 75 was sitting at the door when i got home today [big grin].  I was expecting three weeks considering i am on the west coast.  Thanks Festool for shipping back so promptly... i wanted the the TS 75 originally, but Rocker was out of them so i picked up the TS 55 REQ because i needed a saw that day.

The question now is what to get next.

 

[DeKoy]

I sent my saw in last Wednesday, and got it back today-1 week with shipping both ways-WOW, what service!
Festool's VP of Marketing even called me direct and I also recieved email from two others.

If you haven't yet, select the return and repair route, they will have UPS send you a shipping label and you get your saw back very quickly and don't pay shipping.

I am very satisfied with this and the company!

Same here, registered online, got return authorization, sent it in and got it back all in 1 week. Excellent service.

Got it back in 1 week?  Wow, this is indeed very impressive.

In my case… registered online, waited a week, called, waited a day, called again, straightened the label issue.  Sent my TS 55 (over 2 weeks since they got it) and… still waiting.

Don’t get me wrong, I am not complaining and do realize that eventually I’ll get it back.  I am just soooo jealous.  I guess, here in Canada, things take bit longer.

Cheers.

 

[peter halle]

As in any prices there is the possibility of a hiccup.  I would suggest you call and check on the status.  This does not seem normal.

Peter

 

[Debug]

Is it possible to get a replacement insert for the systainer?  When I got saw back, the insert was broken and the saw was not seated all the way into the insert and was kind of side ways.  Everything works fine with the saw, it cuts perfect and is square. Was excited to get it back.  Been traveling since I got it back, so this is the first time I've had a chance to ask.

 

[peter halle]

Is it possible to get a replacement insert for the systainer?  When I got saw back, the insert was broken and the saw was not seated all the way into the insert and was kind of side ways.  Everything works fine with the saw, it cuts perfect and is square. Was excited to get it back.  Been traveling since I got it back, so this is the first time I've had a chance to ask.

You might want to Contact Festool directly either thru email or phone.  I know that Shane tries to read most posts but it could get missed here.

Just a suggestion.

Peter

 

[mouppe]

I sent my saw in last Wednesday, and got it back today-1 week with shipping both ways-WOW, what service!
Festool's VP of Marketing even called me direct and I also recieved email from two others.

If you haven't yet, select the return and repair route, they will have UPS send you a shipping label and you get your saw back very quickly and don't pay shipping.

I am very satisfied with this and the company!

Same here, registered online, got return authorization, sent it in and got it back all in 1 week. Excellent service.

Got it back in 1 week?  Wow, this is indeed very impressive.

In my case… registered online, waited a week, called, waited a day, called again, straightened the label issue.  Sent my TS 55 (over 2 weeks since they got it) and… still waiting.

Don’t get me wrong, I am not complaining and do realize that eventually I’ll get it back.  I am just soooo jealous.  I guess, here in Canada, things take bit longer.

Cheers.

I was in a similar position until yesterday. I had waited a while for my saw to be returned- Festool received it on October 7th- much longer than the replies on this forum would suggest. I called Festool to check everything was ok, and it appears there is some delay with the Canadian saws, so they are sending me a new one. I didn't mind as my saw was next to new anyway but good on them to do the fastest thing possible. I can recut my guide rail strips if I have to.

I suggest you give them a call.

I am guessing there will be quite a few saws in the next refurbished sale if they are sending out new ones to replace some recalled ones.

 

[DeKoy]

Took your advise and contacted Festool directly to check on the status.  Turns out there was a hiccup (most likely my fault).  Nevertheless I wasn’t blamed and I’ll be getting a new one as well. 
Superb customer service!!!

Me so happy  ;D

 

[mipjohns]

The turnaround time for my saw was about ten days.  It was better than I expected.  When I saw that an exchange for a more expensive ts75 was available It seemed like an excellent deal.  But I wanted to stay with the lighter saw.  I did hope they might include an extra blade or piece of track with the repair for the trouble of returning the ts55 for repair.  That would have been less expensive for Festool than the upgrade to the ts75.  It would make this recall a bit more equitable. 

 

[fin]

only just noticed this...

i bought a ts55 req in september last year. has anyone in the uk had a problem? ive only used mine a few times as yet. been on a loft conversion since november so havent had a reason to bring it out since october time.

 

[joiner1970]

only just noticed this...

i bought a ts55 req in september last year. has anyone in the uk had a problem? ive only used mine a few times as yet. been on a loft conversion since november so havent had a reason to bring it out since october time.

So far it looks to be a US problem, not heard of anyone in the UK having the problem

 

[Andrewt49]

Was using my TS 55 REQ over the weekend and noted that the saw was getting stuck on the return. Thought it was something i was doing. Must admit it did cross my mind that this was a safety issue, but got on with the project.

It was only when i logged onto the FOG site today that I saw this.

Just to echo others comments. This is a great site with really constructive and generous contributors.

Anyway have just emailed Festool Australia to find out what to do.

 

[Kev]

Was using my TS 55 REQ over the weekend and noted that the saw was getting stuck on the return. Thought it was something i was doing. Must admit it did cross my mind that this was a safety issue, but got on with the project.

It was only when i logged onto the FOG site today that I saw this.

Just to echo others comments. This is a great site with really constructive and generous contributors.

Anyway have just emailed Festool Australia to find out what to do.

It wasn't a recall in Australia. If it's causing you trouble just take it to your dealer.

 

[Andrewt49]

Festool Australia responded same day with Australia Post prepaid label.
TS 55 dispatched the same day.

As for my local dealer - the less said the better.
Unlike Festool, customer service is not their top priority.

Now to wait to see what the diagnosis is.

 

[hallis]

I am experiencing this problem with my TS55 as well. I bought this one form a dealer in the UK. I "solved" the problem...

Edited to remove non-qualified repair - Shane

 

[Administrator_JSVN]

I am experiencing this problem with my TS55 as well. I bought this one form a dealer in the UK. I "solved" the problem...

That is not a proper solution. Please discontinue use of the tool and return it to Festool for repair.

EDIT> fixed quote box  [big grin]