Important Product Safety Recall Notice - TS 55 REQ

[hallis]

Since I bought the saw in a different country than I live, I have to pay for the repair myself. I rather use that money for something else.

 

[peter halle]

Since I bought the saw in a different country than I live, I have to pay for the repair myself. I rather use that money for something else.

I would still suggest that you contact Festool in your local country.  Safety issues are important to have addressed and I would be surprised if Festool dd not make a exception to the rule for safety issues.  Of course I am not speaking directly for Festool.

Peter

 

[Holmz]

Since I bought the saw in a different country than I live, I have to pay for the repair myself. I rather use that money for something else.

People like to make a big deal about the customer service.

Looks like you were not part of the "voluntarily recalling" program.

Dear Customer:

Festool USA ("Festool") in cooperation with the U.S. Consumer Product Safety Commission and Health Canada is voluntarily recalling the TS 55 REQ Plunge Cut Circular Saw.
...
Shane

However your example, and Ostep's 1010 router, do not make for good press.
It certainly helped my decision towards the MT55

Luckily my CT-26 was repaired, so I guess it depends.
Knocking on wood that the Domino holds up.

 

[demographic]

I understand that this recall is only for the US/Canada models and am wondering what parts are different to the ones in the UK models to make the UK models better?

Or is it that they are just more concerned about liability in the lawyer filled US market?

Can anyone point me to the different part numbers on the UK models please?

 

[pjcoop]

I actually have this saw and received the recall notice but at the time it worked for me and I was really busy so I never sent my saw in. Here we are 3 years later and every once and a while my saw does stick down like what the recall is trying to fix.
Is this recall still active or am I too late.

 

[grbmds]

I actually have this saw and received the recall notice but at the time it worked for me and I was really busy so I never sent my saw in. Here we are 3 years later and every once and a while my saw does stick down like what the recall is trying to fix.
Is this recall still active or am I too late.

[member=11840]pjcoop[/member] I would call Festool Service. I doubt anyone can answer your question except Service, but I really doubt there would be a problem performing the recall work on your saw. Festool Service has always been responsive to me. This would be true especially if the saw is still under the 3-year warranty. Beyond that 3 years, there might be charges for work that would not be related to the recall if needed.

 

[ishmael25]

I actually have this saw and received the recall notice but at the time it worked for me and I was really busy so I never sent my saw in. Here we are 3 years later and every once and a while my saw does stick down like what the recall is trying to fix.
Is this recall still active or am I too late.

[member=11840]pjcoop[/member] I would call Festool Service. I doubt anyone can answer your question except Service, but I really doubt there would be a problem performing the recall work on your saw. Festool Service has always been responsive to me. This would be true especially if the saw is still under the 3-year warranty. Beyond that 3 years, there might be charges for work that would not be related to the recall if needed.

I too was delayed in calling.  Called them up today, gave them my serial number, and they told me to fill out the form online.  I did... Received my UPS label tonight.  Saw will go out via UPS tomorrow.  They quoted me 2-3 days turn time once they receive the saw. [big grin]

And people wonder what separates Festool from the other "Manufacturers" (Brand Managers).

 

[KimmerDude]

The phone number listed doesn't work in Iowa. I called Festool and they said I have to call that number. It just rings then goes busy? Help! I need my saw replaced soon. This is the phone number listed?

1-855-784-9727.

 

[semenza]

The phone number listed doesn't work in Iowa. I called Festool and they said I have to call that number. It just rings then goes busy? Help! I need my saw replaced soon. This is the phone number listed?

1-855-784-9727.

Hi,

  Welcome to the forum.

      I see that there are hours  listed to call during ........ could that be it?

        www.festoolusa.com/recall or call us toll-free at 1-855-784-9727 between 8 a.m. to 5 p.m. EST Monday through Friday.

Seth

 

[semenza]

The phone number listed doesn't work in Iowa. I called Festool and they said I have to call that number. It just rings then goes busy? Help! I need my saw replaced soon. This is the phone number listed?

1-855-784-9727.

Hi,

  Welcome to the forum.

      I see that there are hours  listed to call during ........ could that be it?

        www.festoolusa.com/recall or call us toll-free at 1-855-784-9727 between 8 a.m. to 5 p.m. EST Monday through Friday.

Seth

Nope , that's not it ..... just tried it.

Seth

 

[Shane Holland]

The phone number listed doesn't work in Iowa. I called Festool and they said I have to call that number. It just rings then goes busy? Help! I need my saw replaced soon. This is the phone number listed?

1-855-784-9727.

[member=62847]KimmerDude[/member], this recall only applies to saws sold between May 2013 and July 2013. Just want to make sure your saw is actually affected before you go through the trouble.

 

[KimmerDude]

Yup, mine was manufactured April 4, 2013.

The number doesn't work in my area, it rings once and then goes busy. Looks like I'm going to have to call Festool again and let them figure it out. :-(

 

[TylerC]

[member=62847]KimmerDude[/member] I just spoke with the service department, and it sounds like they were able to get you taken care of. Is that right?

Because we rarely get TS 55 recall submissions anymore, we the best option is just to call our service team directly. (I'm changing the info on the recall page on the website now.)

Let me know if you need anything else.

 

[KimmerDude]

No problem. I did talk with them and they just had me submit a repair request through the site. Easy!

BTW, you still have the phone number wrong above the box. Thanks again!

 

[Just F Me]

Hello,

I read about the recall notes on the very first post.  I wanted to see if the saw that I received as a gift is affected by this recall.  The TS 55 REQ that I have is a few years old and I'm pretty sure it's out of warranty. 

I used it for the first time today on my MFT3 table.  I was doing a miter cut so I had the saw adjusted to 45 degrees.  As I come to the end of the cut, the saw has a hard time retracting.  Almost like something is binding.  I let off the power, once the blade comes to a stop, I bring the saw back to it's normal non-operating position.  I do a couple cuts at 45 degrees and almost every single time, I am unable to get the blade to retract then stop.  It always has to stop exposed and then I'm able to retract it, but not without feeling that it's binding.

I tested the saw using a standard plunge at 0 degrees and the saw does come up, but I definitely feel a SLIGHT bind also, however I am able to get the blade to retract fairly easily using the saw at 0 degrees. 

So...are the problems that I've stated above require a recall service or does it sound like something else is wrong?

Thanks

 

[Rick Christopherson]

"GOT8SPD",
First off, you should check your serial number to determine if it is covered under the recall. That alone should take precedence over any other comments about your saw.

That said, your description of the saw feeling like it is "binding" does not fit the condition of the cause of the recall. A saw which is afflicted with the recall cause, will hesitate to return from plunge at the Fast-Fix blade change depth. (I think that's around 25mm, but that's just off the top of my head.)

Additionally, a saw that is marginally afflicted, would be less likely to exhibit the condition in a bevel than it would in a straight cut. You indicated that yours appears to bind more in the bevel than the straight.

It is my understanding that if your saw has already gone through the recall process, or was manufactured after the recall, it will have a green circular sticker on the motor.

But to reiterate above, check your serial number to properly determine whether your saw is applicable to the recall. The comments I made are solely to put your mind at ease in the event that your saw is OUTSIDE of the serial number range.

 

[Just F Me]

Hi Rick,

Thank you for your reply.  When I was doing my 45 degree mitered cut yesterday, I was cutting 3/4" ply, which required a depth of 25mm in order to cut through the 3/4" ply completely. 

I just went into my garage and took some pics and looked at it more carefully after you shared your info and the info from the recall.

I attached a photo....notice the blade being exposed even though the Fast-Fix isn't engaged. 

View attachment 1

I also made a video...you can hear the "binding" sound that I'm talking about...it seems to be around the 25mm depth.  In the video, I first push the saw down to about 30-35mm.  Then as I release the plunge, you can hear the "binding" noise that I'm talking about.  You can see that I'm able to leave the saw with the blade exposed and with just a few light taps and knocks with my finger, it springs back  [eek]  I would assume that this can't be normal operation???

There's no green dot on the motor.  I guess I'll have to call Festool come Monday...

 

[Rick Christopherson]

"GOT8SPD",
Yes, your saw is definitely affected by the recall, regardless of serial number or date. Yours isn't even just mildly affected. It is significantly affected. Get it sent in right away.

When you described the condition as a "binding" that made it sound to be something different from what both your picture and video show.

 

[UKPaddlesports]

I have to say that I am extremely impressed by the outcome of this. Especially that, to my knowledge, there were no injuries due to the proactive actions of Festool. I must tip my hat especially after complaining and moaning after being inconvenienced by this unfortunate event. Many, especially myself, gave you guys a hard time. That was a true test of patience and character and believe when I say that you guys came out ahead. Festool gave me a TS75 in exchange and TOOLTOWN, being the awesome dealers that they are, traded my 1400 rail for a 1900 for the difference of the 2. So after tippin' my hat, hats off to Festool and their dealers, specifically, from my end, TOOLTOWN.

Now Shane, if only you can get that "other thing (via PM)" to happen!!!  [wink] [thumbs up]

Agreed, Festool did an amazing job of reconciling the problems with the TS-55REQ.  This jsut shows that they do care about the customers, and not just about the bottom line to them.

Also, We are more than happy to help all our customers, and all Festool users in any way we possibly can.

Ken

Im not so sure - they just hung up on me twice in a row. Awful

 

[peter halle]

I have to say that I am extremely impressed by the outcome of this. Especially that, to my knowledge, there were no injuries due to the proactive actions of Festool. I must tip my hat especially after complaining and moaning after being inconvenienced by this unfortunate event. Many, especially myself, gave you guys a hard time. That was a true test of patience and character and believe when I say that you guys came out ahead. Festool gave me a TS75 in exchange and TOOLTOWN, being the awesome dealers that they are, traded my 1400 rail for a 1900 for the difference of the 2. So after tippin' my hat, hats off to Festool and their dealers, specifically, from my end, TOOLTOWN.

Now Shane, if only you can get that "other thing (via PM)" to happen!!!  [wink] [thumbs up]

Agreed, Festool did an amazing job of reconciling the problems with the TS-55REQ.  This jsut shows that they do care about the customers, and not just about the bottom line to them.

Also, We are more than happy to help all our customers, and all Festool users in any way we possibly can.

Ken

Im not so sure - they just hung up on me twice in a row. Awful

Moderator note:  The last comment made did not have anything to do with the recall in North America and is not about the handling by FESTOOL North America.

Peter Halle - Moderator