JESSEM Table Saw Miter Gauge

[ChuckM]

I was that close to pull the trigger on the Miter Gauge  [mad]

And JessEm was that close to have a deal closed!

Many people these days give their word, but don't follow through even when their reputation is on the line. At the very least, the lady should've called you back and given you another time that she would call again. But you know what? She could possibly too look forward to her Victoria Day long weekend!

 

[Mario Turcot]

And JessEm was that close to have a deal closed!

Many people these days give their word, but don't follow through even when their reputation is on the line. At the very least, the lady should've called you back and given you another time that she would call again. But you know what? She could possibly too look forward to her Victoria Day long weekend!

True, I know myself use to take that Friday off as well. I give the benefit of the doubt and will call back on Tuesday.

Note: What's weird is there is no email contact on their sites  [eek] cause I would have send an email hoping to get someone else involved.

 

[ChuckM]

To contact them by email, click on Customer Service then Contact Us. Wait for a few seconds for a Contact Us box to pop up on the lower right corner. Click on the Contact Us box for a dialog window to enter your inquiry/message.

Please share what you found out.

 

[Mario Turcot]

To contact them by email, click on Customer Service then Contact Us. Wait for a few seconds for a Contact Us box to pop up on the lower right corner. Click on the Contact Us box for a dialog window to enter your inquiry/message.

Please share what you found out.

Thank you Chuck, I never saw that feature  [embarassed]

 

[montyss]

There products are very good but the customer service needs some help . I called at the beginning of Dec 2018 to see by chance if there where any side tables for sale for my Mast R Slide on my table saw , the person was going to check it out and said to give it a couple days and call back . I did and they did have one which was un anodized and that was fine . Paid for it with my charge card and it would be shipped out in a couple days , this was about Dec 14 /18 . Fast forward into  Jan /2019 after several phone calls going no where with the person on the desk and the person I originally was speaking to I told the person that answered the phone what had been going on that I would be getting a hold of my charge card company to get a refund if my purchase didn't ship promptly that it had been almost a month and a half plenty long enough to get it to me . I did receive a tracking number and my package (Jan 24 2019) right after that but have reservations dealing with them again even though they have some really good products . 

 

[jpmeunier]

I just tried to buy the mitre gauge......but their web store didn't work for me. I wonder if Incra or another vendor that carries their products will get them? Or I'll have to call and order.

 

[ChuckM]

There products are very good but the customer service needs some help .

That's why whenever possible, I prefer to deal with an established, reputed merchant even if I have to pay a little more for the same product instead of direct with a small vendor/manufacturer. When things go wrong (Murphy's Law), I know I am dealing with a trusted partner on the other end. That's especially true when we are talking about bigger machines, and pricey tools and accessories. There is no way I would get them from a big box store either even if they carry them (usually they don't), as they don't give you the personal attention you want, or have sufficient knowledge of what they are selling.

I do woodworking for fun, and I don't need or want any stress or frustration over a purchase transaction to spoil my day.

 

[ishmerc]

JDS still sell this miter gauge .
https://www.amazon.com/JDS-18-34-Ac...0000223UX/ref=cm_cr_arp_d_product_top?ie=UTF8

 

[Mario Turcot]

Since that particular item is a new tool it will not be available to retailers until a few months. Currently this is on pre-order @ $337.99 CAD instead of $374.99 CAD

They should be shipped May 31 and hopefully in 2019. I believe they are already in production and will produce +/- base on the number of pre-order. I assume that retailers should get the item a few weeks after the pre-order has been fulfilled.

I sent a mail on Saturday and will see how long it take for them to reply  [wink]

 

[Mario Turcot]

Since that particular item is a new tool it will not be available to retailers until a few months. Currently this is on pre-order @ $337.99 CAD instead of $374.99 CAD

They should be shipped May 31 and hopefully in 2019. I believe they are already in production and will produce +/- base on the number of pre-order. I assume that retailers should get the item a few weeks after the pre-order has been fulfilled.

I sent a mail on Saturday and will see how long it take for them to reply  [wink]

I week later and no reply, you lost my business Jessem. I was also planning to buy their router table kit, but with zero support, No matter how good is the product, it's a no go for me.

 

[ChuckM]

I recently dealt with an American vendor (ToolsToday) for the first time and their response time by email was 24 hrs to 72 hrs.

Lee Valley Tools's has always been within 24 hrs unless the next day is a Sunday or holiday.

JessEm does not seem to know what an acknowledgement email can do even if they don't have the answers to your questions immediately.

 

[Mario Turcot]

I get all my blades and most router bits from Toolstoday. They carry the whole Amana Tools line and their shipping price is fair. They also offer pre-paid tax & duties , so no surprises.

Regarding Jessem, when you have a contact us feature, you have to respond within a reasonable time frame.

 

[Mario Turcot]

Update:

Today I decided to reply from Jessem new letter email directly. Perhaps it will fall in the hands of a different person?

Well, yes. I received a reply 10 minutes later  [eek] and replied to it with the same questions I had previously  [popcorn]

 

[ChuckM]

Jessem MITE-R-EXCEL II

 

[Mario Turcot]

[member=15289]Birdhunter[/member]

I watched the video and the new miter gauge does have some nice features my original lacks.

The flip up stop that accommodates a sacrificial fence would be great to have. Would the new stop fit onto my old unit?

Unfortunatly the new flip stop is not compatible with the original miter gauge.

 

[gary_va]

The new Mite-R-Excel II alongside an Incra 1000SE.

User experience is no comparison, the JessEm is smooth, creamy, and appropriately engineered, whereas the Incra is edgy, overbaked, and chock full of fiddly bits.

View attachment 1

View attachment 2

View attachment 3

View attachment 4

Unfortunately I have to echo the comments on their customer service, they remain too busy making nice tools to answer email and the phone.

 

[Mario Turcot]

[member=41470]gary_va[/member]  [welcome] to the FOG comment section  [big grin]

Gary, I hate you hate hate hate. Did I said I hate you  [tongue] Hurry up and put a sub fence on that beauty.

Q: You have 3 buttons that holds the fence to move it left/right. What is the middle button for?

I should get mine in a few days, hopefully  [big grin]

One thing I really hate with the Incra is the flip stop. Very cringy to use  [mad]

 

[ChuckM]

Ordered mine...waiting for delivery (to replace the stock mitre gauge on the SawStop). Was about to pull the trigger on the Incra, but someone posted about the new Mite-R... "Hate" the guy who shared the news. [tongue] [big grin]

 

[Mario Turcot]

Ordered mine...waiting for delivery (to replace the stock mitre gauge on the SawStop). Was about to pull the trigger on the Incra, but someone posted about the new Mite-R... "Hate" the guy who shared the news. [tongue] [big grin]

He must be a very mean soul  [eek]

 

[gary_va]

Q: You have 3 buttons that holds the fence to move it left/right. What is the middle button for?

The middle knob is an "Index Pin" which reliably guides you back to a calibrated location after you've slid the fence away from the blade for a miter cut. It's slick, and works well. The calibration procedure is a bit confusing but it'll make more sense once you see how the pin works.

A sub-fence is in queue for tomorrow's shop-time; I've been eyeing a lonely scrap of hard maple that's been itching to become something useful.