Kapex advise

awshucks

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Joined
Mar 17, 2015
Messages
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I hesitated having my first post be on this topic but having decided to I'll say this up front. I have done a bunch of reading here and elsewhere on this topic and it seams to divide folks into several camps and that is not my intention. I'm looking less for a discussion of the problem and more for the best solution.
Oh and thanks in advance for any helpful opinions and shared experience.
Just received Kapex (first festool along with ct26). I don't normally get out precision tools and check things like MS bases when I get them but I was setting up the Kapex on a saw helper and I usually throw a nice long straight edge on the saw to plane out the wings.
Turns out I've got a ~1/16" height discrepancy in the base (not between the center table and wings but from edge to edge on just the left side). I read some threads here and figured if it ain't broke don't fix it and started cutting some wood. End result is I'm getting some minor burn from binding when cutting from the left. I have other miters, including an ancient Hitachi C8FB2 from 91' that is still cutting beautifully (way too much dust) but I've never spent much time micro tuning them except for the occasional tweak of the fences, So I'm no saw guru outside of using them all my life and changing a brush or two.
Called Festool for advise and then came the dilemma. Someone pointed out that if the saw goes to the service dept they go over it with the proverbial comb and it gets tuned better than out of the factory. So if you were in my shoes would you just return the saw and get a new one, or is there an advantage to just getting it "fixed"?
As an aside, a totally different lesson learned was instead of being cheap and avoiding the sales tax buy local, especially with a large heavy item, (comes with the price tag I guess). Just wondering what the chances of getting another one that needs replacing are if I just use the 30 day return policy.

 
First, welcome to the forum!  And thank you for a well written post.  You have read and are aware of your options. 

If I were in your shoes I would send it in for service and let the guys and gals handle it whereas the amount of time you will be without it will be about the same as if you return it and then get a new one thru a non local dealer.

Peter
 
Just send it in to Festool Service and let them fix it.  Festool pays shipping both ways and will send you a box if needed.
 
Thanks for taking the time to write in about your issue.  I also have a new Kapex coming in this week.  One of the things that I like about Festool is that there is a forum like this where you can keep up the most current topics on an issue.

With the above being said if my saw happens to have some type of issue where it needs to be tweaked I'll probably opt for the service center option.  In my other life I've been responsible for commissioning all types of field equipment.  Some of it in the million dollar + range.  In all instances we learned a lot about the piece of equipment by dealing with the factory service rep.s.  They often helped us learn how to dial in the piece of equipment and that knowledge often gave us the ability to get more out of the item over it's life span.  Just my two cents.  Terry

If you can please keep us posted on the ultimate resolutions.  Thanks  Terry
 
I had a few issues with my Kapex when it arrived.  Base not flat, mitre guage out of adjustment and some other little things.  It's been to service twice, and they have been great to deal with.  I think it's always better to send your tool in and have it gone over vs exchanging for another that might have the same or different issues of its own.  Festool service is great, and both times it was back at my door in seven days.
 
Thanks all for the input.
Johnny5 did they replace your base or just tweak it into shape?
Leaning towards sending it in for service and dealing with known problems not unknowns with a different saw.
 
Per the invoice they returned with the saw, I assume it was all a matter of adjustments.  The parts needed were a spacer brush (not sure what that does, part number is not on the Kapex parts diagram) and a leg spring (which helps return the saw head to the up position).  Apparently they look for other things that may be wrong with the tool as I had no idea the leg spring had any issues.

Or they just throw some random parts on the invoice......  [blink]
 
I hope Festool is cataloging these Kapex issues.  Hopefully, they have an engineer in the factory troubleshooting these manufacturing issues.

Waiting for Kapex 2.
 
Buying a tool and having it serviced several thousand miles away from where it was "born" is normally something to be taken into consideration.  As someone who has visited the inner workings of Festool USA in Lebanon I can offer the following:

1.  They have parts that I would have never thought before would be parts.  In other words - they are ready for the unexpected

2.  The service area is smaller than you would think.  They have very few tools in at any one time, and

3.  The employees are happy and dedicated to the brand and customer service.

Peter
 
Good luck, I just received my Kapex and UG wing set and it is almost "perfect".  I don't know what perfect is but my Kapex is the best miter saw that I have ever owned.

I'm sure yours will get returned in that same excellent condition.

Jack
 
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