Jiggy Joiner
Member
- Joined
- Dec 25, 2018
- Messages
- 1,103
My own opinion of the Kapex 120 is, the problem with failures is real, it’s not a myth.
I also know, especially from recent experiences that the issue isn’t confined to the US and NA, as I know of saws in the UK failing, and in both voltages too. One recent example was a reputable flooring company, cutting stock no larger than 110m. X 19mm in various typically hardwood boards.
This company bought four saws at various dates, two have been repaired at least twice, and one of them possibly three times!
The other two saws have been fine, one of them is the first Kapex they ever bought.
I also do not believe it is user error either, I am constantly thinking that the problem saws have protection built in, like many electronics do, for safety and overload protection etc.
I think in Kapex, this protection is there but, only just good enough to do it’s job for the majority of time, and one day, a power spike etc, might override the protection, and that saw becomes another statistic?
I don’t believe all the saws have the potential, I think they are batches that received faulty parts or parts not quite up to standard, possibly from a different supplier even, who knows?
I have seen these saws frequently mistreated and abused without suffering any noticeable effects?
I have had many mitre saws from various brands and no issues, and know many trades would say the same.
There is an issue, or potential issue with some 120’s, and I don’t think it’s right that Festool either blame user error, or refuse to acknowledge any issues. I’m sure this is the main gripe with many owners or potential owners.
Just honesty and clarity from Festool would go a long way in customer confidence and loyalty. Instead of smoke screens and piss poor excuses for a problem that for many does exist.
I have recently bought the latest 120 and I love the saw, and just hope it lasts. I don’t baby it or give it special treatment, I use it properly, and look after it, and expect it to last.
I know quite a few KS 60 owners, no issues at all, certainly no smoking.
I also know, especially from recent experiences that the issue isn’t confined to the US and NA, as I know of saws in the UK failing, and in both voltages too. One recent example was a reputable flooring company, cutting stock no larger than 110m. X 19mm in various typically hardwood boards.
This company bought four saws at various dates, two have been repaired at least twice, and one of them possibly three times!
The other two saws have been fine, one of them is the first Kapex they ever bought.
I also do not believe it is user error either, I am constantly thinking that the problem saws have protection built in, like many electronics do, for safety and overload protection etc.
I think in Kapex, this protection is there but, only just good enough to do it’s job for the majority of time, and one day, a power spike etc, might override the protection, and that saw becomes another statistic?
I don’t believe all the saws have the potential, I think they are batches that received faulty parts or parts not quite up to standard, possibly from a different supplier even, who knows?
I have seen these saws frequently mistreated and abused without suffering any noticeable effects?
I have had many mitre saws from various brands and no issues, and know many trades would say the same.
There is an issue, or potential issue with some 120’s, and I don’t think it’s right that Festool either blame user error, or refuse to acknowledge any issues. I’m sure this is the main gripe with many owners or potential owners.
Just honesty and clarity from Festool would go a long way in customer confidence and loyalty. Instead of smoke screens and piss poor excuses for a problem that for many does exist.
I have recently bought the latest 120 and I love the saw, and just hope it lasts. I don’t baby it or give it special treatment, I use it properly, and look after it, and expect it to last.
I know quite a few KS 60 owners, no issues at all, certainly no smoking.
