Kapex is DEAD
- Thread starter Johncarlo
- Start date
My expectations for this thread:
- Silence until it gets too inflammatory.
- A mod saying to keep it civil.
- People getting worked up until an employee comments.
- Everyone jumps in to applaud festool for ther customer service.
- Thread fades into obscurity with no resolution.
- Next kapex death thread gets started in another month.
- Silence until it gets too inflammatory.
- A mod saying to keep it civil.
- People getting worked up until an employee comments.
- Everyone jumps in to applaud festool for ther customer service.
- Thread fades into obscurity with no resolution.
- Next kapex death thread gets started in another month.
six-point socket II
Member
- Joined
- Jun 26, 2016
- Messages
- 2,240
Hi!
[member=14968]Johncarlo[/member]
You might want to take part in the Kapex-Survey:
--
On the subject, even though I have no dog in this fight:
>>I>I>I
[member=14968]Johncarlo[/member]
You might want to take part in the Kapex-Survey:
TylerC said:
--
On the subject, even though I have no dog in this fight:
>>I>I>I
[member=20320]rizzoa13[/member]
You are only partially correct at this point. I will only point out that ALL THREADS should remain civil.
Regarding this thread - it is civil at this point.
Regarding the content of this thread - let it roll and continue to have no reason to be closed.
Peter
You are only partially correct at this point. I will only point out that ALL THREADS should remain civil.
Regarding this thread - it is civil at this point.
Regarding the content of this thread - let it roll and continue to have no reason to be closed.
Peter
Thanks Six Point! I'll definitely send that out.
Funny, a third of all repairs sounds like a problem to me. If it was a safety issue we would have a recall but not at 33%?? When you buy the Ferrari of saws with the big motor it should cut everyday for ten years. I baby it with new blades and it's only used to cut five days out of the month.
I have no problem getting my Kapex fixed if I knew the issue was resolved. I love the saw. But to pay that amount only for it to happen again, no thanks! Come on Festool step up to the plate with a fix so I can get my Kapex back in business.
Funny, a third of all repairs sounds like a problem to me. If it was a safety issue we would have a recall but not at 33%?? When you buy the Ferrari of saws with the big motor it should cut everyday for ten years. I baby it with new blades and it's only used to cut five days out of the month.
I have no problem getting my Kapex fixed if I knew the issue was resolved. I love the saw. But to pay that amount only for it to happen again, no thanks! Come on Festool step up to the plate with a fix so I can get my Kapex back in business.
Cheese
Member
[member=14968]Johncarlo[/member], I feel for you. However, I have to disagree with you when you state that the Kapex should last for 10 years...for a DIY account it should last for 20+ years.
I have a Kapex, but I still keep a Milwaukee chop saw and a Milwaukee slider downstairs with Forrest blades attached just in case the Kapex takes a crap. How sad is that? They are both over 15 years old and have cut aluminum, wood and brick, yet I hold on to them to back up a 3 year old Kapex.
So who's the fool...I guess it's me. I think I'll talk with the Festool rep tomorrow.
I have a Kapex, but I still keep a Milwaukee chop saw and a Milwaukee slider downstairs with Forrest blades attached just in case the Kapex takes a crap. How sad is that? They are both over 15 years old and have cut aluminum, wood and brick, yet I hold on to them to back up a 3 year old Kapex.
So who's the fool...I guess it's me. I think I'll talk with the Festool rep tomorrow.
Stephen B
Member
- Joined
- May 6, 2013
- Messages
- 2,749
Well did anyone else notice this shot inside the Festool Workshop in a video posted on the Thread -http://festoolownersgroup.com/festool-tools-accessories/who's-going-to-the-festool-connect-2016/msg475518/#msg475518.
[attachimg=1]
Sure struck me as interesting.
Now I realise that a Kapex is one of the largest Festools space wise, and sure on another wall there might stacks of ROTEXs awaiting repair, and a lot of us are now (over?) sensitive to this issue following the number of Threads regarding Kapex reliability.
But it still struck me as an interesting shot.
As a testament to the over all reliability provided by a majority of Festool's products, I also noted that the workshop itself appeared to be quite small.
[attachimg=1]
Sure struck me as interesting.
Now I realise that a Kapex is one of the largest Festools space wise, and sure on another wall there might stacks of ROTEXs awaiting repair, and a lot of us are now (over?) sensitive to this issue following the number of Threads regarding Kapex reliability.
But it still struck me as an interesting shot.
As a testament to the over all reliability provided by a majority of Festool's products, I also noted that the workshop itself appeared to be quite small.
Attachments
Bohdan
Member
I would love to have a Kapex but to replace my 40 year old ELU flip saw, which spews sawdust everywhere even when connected to a CT, with something that might let the smoke out and stop is a no brainer.
When I purchased the ELU 40 years ago it was the equivalent of many times the price of todays Kapex but except for replacing the drive belt and a plastic blade guard it just keeps on going - like a Kapex should.
When I purchased the ELU 40 years ago it was the equivalent of many times the price of todays Kapex but except for replacing the drive belt and a plastic blade guard it just keeps on going - like a Kapex should.
Cheese
Member
Yay [member=19746]Untidy Shop[/member], I did notice that group of Kapexes that we would refer to WIP....work in process.
Don't know if those are new saws going through QA or if they're old saws going through refurb...let's hope it's not the latter. [crying]
Don't know if those are new saws going through QA or if they're old saws going through refurb...let's hope it's not the latter. [crying]
Cheese
Member
For the life of me, I just can't understand how much more denial Festool can sustain before there is a class action suit brought before them. Trashing $200 sanders is one thing (kind of like Dixie cups), trashing $1500 chop saws is another issue all together. In an earlier post, I noted that upper management was aware of the situation but was undecided as to how to rectify the issue.
As long as the suckers keep lining up to buy the stuff , what incentive does big business have to dip into their pockets to fix a non problem ?
This will never reach a "class action" , not enough $$$ involved.
CEO doesn't really care about the punters, he was only going through the motions while doing damage control. This pacifies the weak minded suckers who can say " see, the big guy came on here to really make a difference". Only cost a few minutes of his time.
What everyone should REALLY be concerned about is corporate's statement that the Kapex has no larger a failure rate then their other offerings. Based on the amount of failures mentioned here; they are either obfuscating the reality to limit their exposure
-or-
and this is a more troubling conclusion : their tools really are of no better quality then the competition and quite possibly worse. At a 50-100% price premimum this is extremely unnerving.
If correct, we're paying a big premimum for a few features that others don't have (and some do ) and inclusion into "the club" - not quality which many around here love to wax on about.
I remember the early Festo and Tooltechnic days when the stuff was very competitively priced in comparison to the competition. I even remember the routers costing less ( at list price anyway) than a comparable Bosch. If quality issues ( even perceived ones ) happened on tools with costs similar to the comp. I think most people would grant you a pass. It seems curious that now the market has grown tenfold and the pricing scheme basically doubled the comp. that there is even a hint of quality issues with these tools - let alone the most expensive one in the lineup.
I wonder if the Ryobi fanboys complain on their website that those miter saws consistently fail shortly after the warranty runs out ?
This will never reach a "class action" , not enough $$$ involved.
CEO doesn't really care about the punters, he was only going through the motions while doing damage control. This pacifies the weak minded suckers who can say " see, the big guy came on here to really make a difference". Only cost a few minutes of his time.
What everyone should REALLY be concerned about is corporate's statement that the Kapex has no larger a failure rate then their other offerings. Based on the amount of failures mentioned here; they are either obfuscating the reality to limit their exposure
-or-
and this is a more troubling conclusion : their tools really are of no better quality then the competition and quite possibly worse. At a 50-100% price premimum this is extremely unnerving.
If correct, we're paying a big premimum for a few features that others don't have (and some do ) and inclusion into "the club" - not quality which many around here love to wax on about.
I remember the early Festo and Tooltechnic days when the stuff was very competitively priced in comparison to the competition. I even remember the routers costing less ( at list price anyway) than a comparable Bosch. If quality issues ( even perceived ones ) happened on tools with costs similar to the comp. I think most people would grant you a pass. It seems curious that now the market has grown tenfold and the pricing scheme basically doubled the comp. that there is even a hint of quality issues with these tools - let alone the most expensive one in the lineup.
I wonder if the Ryobi fanboys complain on their website that those miter saws consistently fail shortly after the warranty runs out ?
By the way, while I was in Lebanon I asked about those Kapexes on the shelf shown in that image. They were not there due to motor issues. They were there due to severe abuse by the owners.
Just passing that info along.
Peter
Just passing that info along.
Peter
on a side note milwaukee has adopted the same warranty service as festool albeit 5 years on tools and 3 on batteries. I have had 1 fuel battery and 1 fuel drill fail. Simply go on milwaukee website fill out e form with serial number, than print out shipping label and return tool. About one week turnaround at no charge, with no registration and no receipt needed. Festool pushed the market in the usa but quality has dipped with the 55 recall, failed first carvex, lower quality plastic on systainers and vaccuums, 110 router loose plunge and the burned up kapex. No science needed i work with people who use tools every day on jobsites not wealthy hobbyists..... this is the general opinion in the trenches. Festool you can keep your head in the sand but as the other manufacturers catch up and mafell swoops in from the top your days could be short.
Bohdan
Member
duburban said:
One of the reasons for its longevity could be the fact that it uses an induction motor with a belt drive.
This is the only configuration that I currently use as I have 2 other saw benches. I added the longer fence with a scale and stop to make life easier.
There is a sliding table attachment that is used when the saw is flipped over to become a regular table saw. The attachments are modular and can be expanded to handle an 8x4 sheet but the TS55 with rails is a much more accurate and easier way to handle large sheets.
