And obviously (whereas this is a thread about life span issues with some apex) the life span of the Metabo is yet to be tested in real life.
Peter
Peter
Kapex life span
- Thread starter jmbfestool
- Start date
You are speaking about everything EXCEPT the real issue. Fine I'll be the guy who just comes out and says it then. Do you or festool as a company feel it is acceptable for the motor to fail in less than 4 years under normal operating conditions? Is that something that your company is ok with?
This is looking to be going down the road of a series of personal attacks on people in spite of the forum moderator requesting something of a ceasefire.
I would think that by now, all relevant comments from those concerned would surely have been made - hence the whole thread descending into anarchy.
I understand that people are frustrated and have perhaps been left hanging for an answer for a bit too long, wondering why no one from Festool had spoken up and now that they have, they have had everything they have said scrutinised and challenged by people who have been stirred up by many of the posts on here.
Chances are that their stance on the whole matter is largely not even in their hands and they are now in the unfortunate position of front man or "fall guy" to a lot of angry customers. I'm pretty sure that they would have loved to be able to come here after the meeting with the big chiefs and say "Kapex's have all been recalled and are to be replaced with bigger, better motors" or "we have a 10 year warranty for Kapex motors" but that is not what they've been told. What can we now reasonably expect from them? They're going to have to toe the company line until there are any more developments.
I would urge people to remain polite lest the entire thread be closed due to misuse of the forum, leaving the whole issue inaccessible and unresolved.
As I've tried to encourage before, evidence and facts about personal experiences are the only thing that Festool or any company would consider relevent when addressing issues of this sort which is apparently what everyone would like. So let's keep it all on track.
I would think that by now, all relevant comments from those concerned would surely have been made - hence the whole thread descending into anarchy.
I understand that people are frustrated and have perhaps been left hanging for an answer for a bit too long, wondering why no one from Festool had spoken up and now that they have, they have had everything they have said scrutinised and challenged by people who have been stirred up by many of the posts on here.
Chances are that their stance on the whole matter is largely not even in their hands and they are now in the unfortunate position of front man or "fall guy" to a lot of angry customers. I'm pretty sure that they would have loved to be able to come here after the meeting with the big chiefs and say "Kapex's have all been recalled and are to be replaced with bigger, better motors" or "we have a 10 year warranty for Kapex motors" but that is not what they've been told. What can we now reasonably expect from them? They're going to have to toe the company line until there are any more developments.
I would urge people to remain polite lest the entire thread be closed due to misuse of the forum, leaving the whole issue inaccessible and unresolved.
As I've tried to encourage before, evidence and facts about personal experiences are the only thing that Festool or any company would consider relevent when addressing issues of this sort which is apparently what everyone would like. So let's keep it all on track.
Phil Beckley
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tomscf said:
....thank you for a balanced and concise set comments on this thread. Please all read my next post below
RG
Phil
chrisrosenb
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- Sep 1, 2007
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tomscf said:
This entire website has turned into anarchy. The name needs to be changed to FCG. Festool Complainers Group.
Most post anymore are promoting other brands of tools or bashing Festool. It seems to be an organized effort.
Phil Beckley
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Hi
The most watched thread in FOG history........
I have watched, read and also commented to add balance as and when I thought it necessary. I have been away for the past couple of weeks at exhibitions and again will be at Holz and Handwerk this coming week, hence why this weekend I have tried to answer some if not all the recent comments in relation to the thread.
The thread has been watched and all relevant information has been fed back - that is the benefit of this forum. I have also been in touch with HQ over the weekend. Further comments will be posted I hope later in the week - please do not speculate on what this will be, or demand, or add side swipes at the company as this will achieve nothing. I also hope to have access to the forum but cannot guarantee this while away.
rg
Phil
The most watched thread in FOG history........
I have watched, read and also commented to add balance as and when I thought it necessary. I have been away for the past couple of weeks at exhibitions and again will be at Holz and Handwerk this coming week, hence why this weekend I have tried to answer some if not all the recent comments in relation to the thread.
The thread has been watched and all relevant information has been fed back - that is the benefit of this forum. I have also been in touch with HQ over the weekend. Further comments will be posted I hope later in the week - please do not speculate on what this will be, or demand, or add side swipes at the company as this will achieve nothing. I also hope to have access to the forum but cannot guarantee this while away.
rg
Phil
All I have been trying to get is a resolution to the problem. If you say the company has more to add on the matter then I'll keep my mouth shut and wait. My most recent outcry of complaints hs been due to what in my eyes is the unsatisfactory handling of the problem. You may feel differently but guess what? Im the guy with the broken saw.
Hopefully festools response can do something to rectify the problem for those of us who's tool has broken and feel slighted.
Hopefully festools response can do something to rectify the problem for those of us who's tool has broken and feel slighted.
Phil Beckley
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Phil Beckley
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Festoolfootstool said:
......will be at Rons BBQ also.....with my full body armour kit [wink]
rg
Phil
msc said:
Members can delete their own posts unless it is the first post in a new thread. I do not see that anyone else deleted that post.
No censorship here.
Peter
Phil Beckley
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msc said:
Hi
That does seem to have gone - gremlin maybe.
Just to make it clear I messaged Peter and have asked that this thread is not closed.
It will only be shut down if it becomes personal or descends into a slanging match.
rg
Phil
There has been no trimming of the thread either
Kev
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- Nov 7, 2011
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- 7,698
msc said:
Yeh - I was getting lost on that bit. [blink] [huh]
On this thread's sentiment, I really can't see it ending in a happy place as it's simply a matter of people having less than the experience they believe they should have and a lot of people (myself included) fearful of being in the same position.
If your 4 year old car's motor blew up after your 3 year warranty expired you wouldn't be very happy. If the car was being used as a hire car instead of an occasional driver, it would still be seen as unacceptable I feel.
If the car you purchased cost $80K and you bought it because you wanted the luxury features over a $30K car, then had to pay $30K on year 4 for a replacement motor you'd have a real gripe.
If you found out that you weren't the only person paying out $30K for a new motor, but one of many and this was in the face of all other makes of cars not experiencing similar issues you'd probably be up in arms quite seriously.
I'm not saying this as a rehash .. I'm trying to put the rational perspective on the table.
Now to continue the analogy, if the car in question was used for motor racing instead of it's typical usage .. that's a totally different story. Tools like cars can be abused beyond their intended use and fail. I'm definitely not suggesting that the KAPEX users with problems have abused their tools either, just trying to offer Festool a framework to respond to what is looming to be a significant PR problem for them.
I do love the KAPEX features, but like a car and it's motor - the core of a power tool is the "power" bit and if that fails the entire tool has failed. It's not an acceptable consolation when your expensive motor car's engine has blown up that you can still sit in the luxury seats after all.
I am NOT attempting to further speculation, I'm saying all this because I fear that Festool possibly still hasn't seen the gravity of this and the potential longer term fall out. I know the KAPEX is in a different bracket to a luxury car, but the analogy works IMO.
Phil Beckley
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I am NOT attempting to further speculation, I'm saying all this because I fear that Festool possibly still hasn't seen the gravity of this and the potential longer term fall out.
Hi
If it was not recognised then the post above from me would not have been placed.
rg
Phil
Hi
If it was not recognised then the post above from me would not have been placed.
rg
Phil
I hope my posts about my kapex dying don't come off as a bash. I'm not going to lie I am upset but there is no other saw on the market currently that I could see myself replacing my kapex for. I had to use a guy in the jobs saw for the day my kapex died and hated it. I'm fortunate enough to own a second kapex which I brought to work the next day. My kapex is one of the most used Festool I own followed by my Festool drills. I think and know Festool will stand behind and treat me fairly as they have done in the past with other tools I've sent in for repair.
I just sent in my ti15 and ets125 in 2 weeks ago and they were back to me extremely quickly and in better visual condition then I sent them in. Festool blew me away with the ti15 repair l, finding the issue with the drill and installing it in a new housing so it looks brand new. The ets125 was an expensive repair but I knew that it would be because of the conversations I had with service over the phone before I sent my sander in.
I will keep everyone posted still once I hear the exact issue with my kapex. But even though my kapex just died it hasn't changed the way I feel about Festool. Their tools are the best and smoothest I've operated and they are a pleasure to use.
Dave
I just sent in my ti15 and ets125 in 2 weeks ago and they were back to me extremely quickly and in better visual condition then I sent them in. Festool blew me away with the ti15 repair l, finding the issue with the drill and installing it in a new housing so it looks brand new. The ets125 was an expensive repair but I knew that it would be because of the conversations I had with service over the phone before I sent my sander in.
I will keep everyone posted still once I hear the exact issue with my kapex. But even though my kapex just died it hasn't changed the way I feel about Festool. Their tools are the best and smoothest I've operated and they are a pleasure to use.
Dave
