Kapex life span

[peter halle]

The nit picking in this thread is frankly both annoying and amazing.  Every syllable is being analyzed for some sort of hidden meaning or to get a jab in.

I would venture a guess that it is an insurance and liability issue versus a law.

This thread and similar threads lately really makes me wonder why I have bothered trying to make this place a better and friendly place for all sorts of users for more than 5 years.

I think that I will go watch some Gordon Ramsey episodes on Hulu.

 

[ajones]

Good idea Peter
you will find things will sort themselves out soon enough with or without your intervention enjoy your sunday.

 

[mastercabman]

...The Kapex had been opened up various wires removed from position and I think cut or trapped...This meant to diagnose the fault it had to be re assembled - time = money...
    Festool U.K receive Kapex in for service/repair in many different states of condition. Some, believe me do not resemble a Kapex when they arrive and have been used to cut all manner of materials including steel with grinding discs, Quartz with diamond blades, and even used with blades that literally have no teeth left - I use these blades on dealer training courses to show what is or is not good.
rg
Phil

Something like this I'm guessing? Came across this this morning :
http://m.ebay.co.uk/itm/festool-plunge-saw-/182051262029?nav=SEARCH

Doesn't need an engineer, it needs a funeral director.

Well spotted another kapex with a burnt up motor may be the brushes lol. it has a service label hanging off it..

I t hink i'm right in saying that festool send them back in bits,think it might be illegal to reassemble without repair.

Hi
Correct - if the quote is not accepted the machine is sent back stripped down. Under regs we cannot return a machine that is not in working order to the customer. (and no comments relating to Kapex and working order please!!)
rg
Phil

This is interesting! So, if a fully assembled Kapex comes into the repair centre with a dead motor and is striped down to establish the motor is faulty, it's against the law to reassemble it to the same condition it was received and return to the customer, should the decline the repair based on the quote?

What particular regulation is it you're referring to?

It's policy
Any repair places does the same thing
If you send a tool with a burned motor and they noticed that the plug is missing the ground prong for example they cannot return the tool if it's not fixed
They cannot return a tool that has missing parts (except of course accessories/blades/bits)

 

[Dunn wood]

If my Kapex burnt up under warranty I would not complain if it was fixed, which I am assuming it would be. If it was out of warranty it would cost me 368CAD plus shipping and taxes for a field, brushes and armature. (as per EKAT) Oh and as someone said 15 min to tear it apart and 15 min to assemble. I don't see the big deal. In the mean time I have used the saw to make cuts that other saws cannot, saved lots of time on cleanup and have happy customers because their home is cleaner, and have not had to lug around a heavier saw that is inferior to the Kapex. It's an expensive saw and it does a great job. My [2cents]

PS If someone wants to sell their burnt Kapex PM me

 

[Phil Beckley]

The nit picking in this thread is frankly both annoying and amazing.  Every syllable is being analyzed for some sort of hidden meaning or to get a jab in.

I would venture a guess that it is an insurance and liability issue versus a law.

This thread and similar threads lately really makes me wonder why I have bothered trying to make this place a better and friendly place for all sorts of users for more than 5 years.

I think that I will go watch some Gordon Ramsey episodes on Hulu.

Hi
Correct - all to do with liability and the E.U supply of machinery regs. I will put this on my check list to come back with.

rg
Phil

 

[Phil Beckley]

Good idea Peter
you will find things will sort themselves out soon enough with or without your intervention enjoy your sunday.

Peters and Seths work on here as moderators prevents many topics going the wrong way.........without these two guys there will be no forum.
We all should remember that.....
rg
Phil

  Also remember what I said a few posts back - keep this thread on topic and no side swipes in any form otherwise I will ask it is closed.....just saying as a polite reminder at this point.....

 

[windmill man]

Ok People,

Can we give this thread a rest now  Phil Beckly is going to find some information  So how about we give him chance, first, before another load of usless contributions are made.

Can we also stop p*88*ng off the moderators too They are doing a thankless task here and now Festool USA is showing no leadership the brunt of the forum seems to be on them

So take a chill pill and politly wait for some news

John

 

[jmbfestool]

I have waited to see what comes of thia for a while and in the end said sod it and ordered a kapex this morning. Its only money at the end of the day.

I know you liked using my kapex and since then you always wanted one. How long ago was it? Few years ago now ? so I know you wont be disappointed! it is an amazing all round chop saw.
I cant find an alternative apart from this new Metabo one might be a good contender. I wasnt aware of this saw untill now. So would like to see one in person to compare although the stand for it is crap and doesnt come close to the UG stand

 

[jimbouk]

Yeah the ug stand is awesome for site.

 

[Laminator]

I have a Kapex that does not see a lot of use and when it is used, I would call it "lightweight" work.  I hope it don't burn up as it would be the first tool burned up in my 30 year tenure of using power tools. 
Having just bought a UG stand set last week, I guess I have confidence that it will last and if it burns up, I'll be mad for sure, but I will just have to limp along with my makita ls1310 until it gets back from repair.  The Kapex does what I need it to do and I could have any saw I want, as it "just money" as has been said before.
I just recalibrated it  (as it is 5 years old)  with the 5 cut test and now its less than .001 in out on an 8" block.
  I hope Festool gets it sorted out for everybody.

 

[Big G]

Does something that costs less that £1 per day come under the heading "expensive"

 

[vwdave]

I told you guys I would keep you updated so here it is. My kapex was received at the service center on Thursday afternoon. I'm assuming Festool gave it the once over on Friday and I got the phone call this am. My armature as well as some other parts had to be replaced. The list was new armature, brushes, roller set, field coil and misc. Festool also replaced the gear housing. Not sure what and where all this stuff goes but I feel the price was reasonable, $412.79 with labor and shipping back to me, I know the price will vary from kapex to kapex depending on what needs to be done. I just wanted to give people a figure because I read some people claiming over $800 in repair fees. Festool did say they good willed some parts like the gear housing. I was told the saw would be repaired, calibrated and ship out today too. I can't say I'm excited to pay but I've used my kapex for over 7years and its used 5 days a week. I'm sure Festool did an amazing job and my saw will come back looking better then when I sent it in as usual. My only grip is I wish that Festool would at least give me a 3year warranty on the replaced parts, there is a 6 month warranty on the repair.

I will let you know how my baby is when I receive her hopefully on Wednesday.

Dave

 

[rizzoa13]

Good to know Dave. What was the shipping to them? Im im New Jersey also so it'd be relevant for me.

 

[vwdave]

The price I posted don't include shipping to them. I went to the ups store maybe I could have got a better price elsewhere but I just needed to ship my kapex out and they were open late. Shipping was $83 + $25 for $1500 insurance on the package.

Dave

 

[mastercabman]

Dave
So you spent about $500.00
That's about a third of what the saw cost today
That is probably the most I would pay to repair the saw if I ever need to
But what I don't understand is why a new armature?
I have/had tools that I use for over 10 years (daily)
And all I had to do to is getting brushes and bearings replaced
Most time it was about $50
I guess your saw had bigger problem
However, since you only have 6 months warranty on the repairs
What will you do if this happens again after that warranty runs out?
Will you spend another $500?or buy another?
Different brand?

 

[peter halle]

Dave,

Great to hear that the expenses were what you felt was reasonable.  You rock out some trim in some really cool homes on the New Jersey shores.  Do fabulous work every day for many people who won't let you name drop for your portfolio.

Keep your fingers safe and hopefully later this year I'll come and laugh and cook for your again.

Peter

 

[vwdave]

[member=1306]mastercabman[/member]
Yup just a little over $500 when all said and done. Like I said my kapex is over 7 years old, used about 5 days a week, carried in and out of job site, bounced around in the back of a van and sometime there is even construction debris pressing or against my kapex. I use my tools and yes it sucks paying $500 to have it repaired but I don't know of another saw I would want to use that can offer me what my kapex offers me. As long as I get another 7 years I'll be happy. So I'm going to keep positive, make sure the blade is at full speed, use the correct gauge cord and most importantly use my saw.

Thanks Peter. I hope you make it back up this way soon. I got an extra room at my new house just say when.

Dave

 

[Flatsawn]

I have waited to see what comes of thia for a while and in the end said sod it and ordered a kapex this morning. Its only money at the end of the day.

That's the spirit!

I'm sure you won't regret it - I certainly don't getting mine.

[big grin] me too, it's fun to use

 

[jmbfestool]

[member=1306]mastercabman[/member]
Yup just a little over $500 when all said and done. Like I said my kapex is over 7 years old, used about 5 days a week, carried in and out of job site, bounced around in the back of a van and sometime there is even construction debris pressing or against my kapex. I use my tools and yes it sucks paying $500 to have it repaired but I don't know of another saw I would want to use that can offer me what my kapex offers me. As long as I get another 7 years I'll be happy. So I'm going to keep positive, make sure the blade is at full speed, use the correct gauge cord and most importantly use my saw.

Thanks Peter. I hope you make it back up this way soon. I got an extra room at my new house just say when.

Dave

If I had been in the same situation as you having to repair the kapex 7 years later then I would have never started this thread..I would have been gutted but accepted it.... hell I had to have mine repaired just over 3 years with same failures and I never came on to FOG to have a big moan I just took it as being unlucky it was one of those things.

 

[Tinker]

Dave Reinhold is one of the craftsmen I have watched as he demoed the Kapex. It was not his personal machine, but I was pretty sure he had been around one for quite awhile.  I don't know how many years ago it was, maybe 5 or 6.  He is indicating here that it is the first time he had a breakdown with his Kapex.  For every day use, and knocking around in back of his tuck, I think that is a pretty good record, lugging in and out of job sites, I think that is a pretty good record.
Tinker