Kapex life span

[ear3]

Just for clarification [member=57769]TylerC[/member] when you say

or feel the Kapex has served you less than a fair amount of time,

do you want reports from people who have sent the Kapex in for service for any non-motor related issue as well?  I recently had mine serviced, as you might recall, for laser burnout and some alignment issues, but nothing to do with the motor.  I guess what I'm asking is whether it helps out your data set if you get these sorts of reports (in an objective, scientific sense), or whether you would prefer to filter out the noise and just collect data related to motor issues.

 

[jmbfestool]

I agree with Seth.

 

[TylerC]

Just for clarification [member=57769]TylerC[/member] when you say

or feel the Kapex has served you less than a fair amount of time,

do you want reports from people who have sent the Kapex in for service for any non-motor related issue as well?  I recently had mine serviced, as you might recall, for laser burnout and some alignment issues, but nothing to do with the motor.  I guess what I'm asking is whether it helps out your data set if you get these sorts of reports (in an objective, scientific sense), or whether you would prefer to filter out the noise and just collect data related to motor issues.

Any and all information would be helpful. I'd recommend just mentioning at the very top that your message is not about a motor issue. If HQ wants to filter out all non-motor issues, they can do so.

 

[ear3]

Thanks.

 

[windmill man]

After all the fuss ,concern and high blood pressure this issue has caused , I find festools reponce

Underwellming

It has done little to address these issues, if there are issues and if anything just added fuel to this!

I have a kapex,gets used every day , its never missed a beat from day one, it must be 7or 8 years old , so this dont rock my world but says something about Festools comitment to its customers 

 

[TylerC]

After all the fuss ,concern and high blood pressure this issue has caused , I find festools reponce

Underwellming

It has done little to address these issues, if there are issues and if anything just added fuel to this!

I have a kapex,gets used every day , its never missed a beat from day one, it must be 7or 8 years old , so this dont rock my world but says something about Festools comitment to its customers

I'm honestly curious to know what sort of response would have satisfied you.

 

[rizzoa13]

I'll answer for him as someone who is waiting to send my saw in for repair pending your response. Some concession would have been nice. Cover my shipping or cover my motor replacement. My saw is less than 4 years old and the motor failed. Whether that's a widespread issue or not, MINE failed. That shouldn't be acceptable to your company and some type of assistance in the process would have been enough to keep me satisfied. Right now im feeling very un satisfied with your company and I don't feel im being unreasonable to be frank.

 

[peter halle]

I'll answer for him as someone who is waiting to send my saw in for repair pending your response. Some concession would have been nice. Cover my shipping or cover my motor replacement. My saw is less than 4 years old and the motor failed. Whether that's a widespread issue or not, MINE failed. That shouldn't be acceptable to your company and some type of assistance in the process would have been enough to keep me satisfied. Right now im feeling very un satisfied with your company and I don't feel im being unreasonable to be frank.

Also being frank, haven't you already listed your saw in the classifieds for sale with a cooked motor, and now you are trying to work both both ends?  Just saying....

 

[peter halle]

My memory was correct:

[attachimg=1]

Peter

 

[Holmz]

I'll answer for him as someone who is waiting to send my saw in for repair pending your response. Some concession would have been nice. Cover my shipping or cover my motor replacement. My saw is less than 4 years old and the motor failed. Whether that's a widespread issue or not, MINE failed. That shouldn't be acceptable to your company and some type of assistance in the process would have been enough to keep me satisfied. Right now im feeling very un satisfied with your company and I don't feel im being unreasonable to be frank.

Also being frank, haven't you already listed your saw in the classifieds for sale with a cooked motor, and now you are trying to work both both ends?  Just saying....

Your response peter, appears to discredit the character of someone who has a complaint, or am I reading it wrong?

How does his exploring ways to offload it change the fact that people believe that the saw fail too soon?

 

[peter halle]

Mr. Holmz,

Yes you read it wrong.  He has a Kapex that is dead.

The post said that he was waiting to see a response from Festool because he was waiting to send it in for repair.

He had already posted to sell it damaged and he solicited offers for it so there is a conflict in my oh so feeble mind.

I was just pointing that out.

No further debate from me.

Peter

Edit:  corrected spelling mistake in member's name

 

[Holmz]

He has said that and he has seemed forthcoming.
I do not see how his wanting to explore the option selling it relates?

I read it as, "why believe someone that is now selling their tool"...

 

[peter halle]

Not debating Mr. Holmz.

Move on.

Edit: corrected spelling of member's name.

 

[glass1]

just offer a ten year warranty on the motor non transferable and be done with it!  Then we can all move on. Festool can fix any problem if there is one behind the scenes. I guarantee the advertising bonus giving a 10 year waranty on the motor will increase sales and offset any increased costs.

 

[Linbro]

No, you're  reading it correctly Holmz.
And, his name is 'Holmz', not 'Holz'. But you know that, of course.

 

[thedude306]

just offer a ten year warranty on the motor non transferable and be done with it!  Then we can all move on. Festool can fix any problem if there is one behind the scenes. I guarantee the advertising bonus giving a 10 year waranty on the motor will increase sales and offset any increased costs.

They will need to replace/upgrade/beef up (pick your nomenclature) the kapex for me to  even consider the price tag associated with it.  A ten year or extended warranty is kind of like "polishing the ...."  They are still going to fail unless something is changed.  I found the Kapex to be an exceptional saw but not worth the $$$ for myself.  I would take a look again at a Kapex 2.0

 

[rizzoa13]

Pretty sure im allowed to decide what to do with MY broken saw. I received inquiries and then responded that I was going to instead wait for a response on the issue from the manufacturer. Sorry I didn't cc you on those interactions with the other members.

That you are trying to discredit me is pretty childish and petty. Remember, im the the customer of the company you are chosen to moderate for. Some mutual respect would be nice. Especially since I've been nothing but respectful, albeit outspoken about my problem.

 

[WPeters]

The motor on our kapex blew after a year and half of steady use.  Was surprised and very disappointed.  However festool paid for shipping both ways and turned the saw around within 24-48 hours.  That's excellent service. 

 

[peter halle]

No, you're  reading it correctly Holmz.
And, his name is 'Holmz', not 'Holz'. But you know that, of course.

Actually, the name mistake was a typo -twice.  Corrections made.

 

[peter halle]

Pretty sure im allowed to decide what to do with MY broken saw. I received inquiries and then responded that I was going to instead wait for a response on the issue from the manufacturer. Sorry I didn't cc you on those interactions with the other members.

That you are trying to discredit me is pretty childish and petty. Remember, im the the customer of the company you are chosen to moderate for. Some mutual respect would be nice. Especially since I've been nothing but respectful, albeit outspoken about my problem.

You absolutely have the right to do whatever you want with your saw.  If it is in the classifieds right now and you have postponed your decision please either post something like that in that thread or ask that your posting there be deleted until you ultimately decide to sell it - if that is what you decide to do.  That is no different than we ask members who have sold something to update the status.

My apologies for offending you.  It was not intended.

Peter