Mini Me said:
I have no dog in this fight but in my case if I sent back the saw and Festool disputed my findings I would want to know their processes and expertise to see if it exceeded mine because I doubt it would and I wonder what the reaction would be when I proved them wrong with photos of the toolroom we have. I know that would exceed 99% of other users in expertise and equipment but it would be an interesting discussion.
Mini...that's a long row to hoe. [smile]
1. Good luck with you becoming privy to their processes because that's a 2-way street. To determine their processes it takes Festool confirming their process, otherwise, it's just supposition on your part and denial or obfuscation on Festool's part.
2. Also good luck in determining Festool's expertise, that'll be a slippery slope to navigate. Expertise based on:
A. Years of experience?
B. Years in the industry?
C. Number of patents?
D. The number of QA people?
E. The value of the equipment in their QC department?
F. The tolerance capabilities of their measuring/evaluation equipment?
How exactly is expertise measured? And if your expertise measurement methods are different than Festool's, there'll never be an agreed upon measurement standard which means nothing will ever be settled.
And as far as Festool's reaction when you prove them wrong...I'm not even going to go there..
If this was my fight I'd send in the saw and find out what Festool has to say. Once the saw was returned, I'd use the saw and see if I was happy with the results.
If I was still unhappy, I'd either sell the saw or modify it until I was happy. There's not a lot more that you can do.