toolfest.co.uk said:tazprime38 said:I bought one from a different buyer for £350.00 plus £6.19 p&p. I have been told by the seller waiting for stock which will be in Friday. I bought it over the weekend. I have contacted the seller many times and would not get a reply until yesterday. To me it seems like a scam and am really concerned. Now I am also gutted to find out a more genuine seller is selling them for £285!
I want my money back from the place I bought it. Then will buy from the seller posted here. But i am worried I wont get my money back .
Don't worry, the 15 day return option will cover you to cancel/return the order. If you bought it from us, just message me or call and we'll sort it out for you. If you bought it elsewhere, call them now to save them sending to you.
Best regards
Warren
tazprime38 said:toolfest.co.uk said:tazprime38 said:I bought one from a different buyer for £350.00 plus £6.19 p&p. I have been told by the seller waiting for stock which will be in Friday. I bought it over the weekend. I have contacted the seller many times and would not get a reply until yesterday. To me it seems like a scam and am really concerned. Now I am also gutted to find out a more genuine seller is selling them for £285!
I want my money back from the place I bought it. Then will buy from the seller posted here. But i am worried I wont get my money back .
Don't worry, the 15 day return option will cover you to cancel/return the order. If you bought it from us, just message me or call and we'll sort it out for you. If you bought it elsewhere, call them now to save them sending to you.
Best regards
Warren
Warren thank you for your advice and concern. I wish it was you I had ordered this from as the seller I have bought it from has turned this transaction into a complete nightmare. I would never buy from him again even if he sold it for £100 as he has shown his true nastiness. I have asked and begged him to cancel the order but he refuses. He wants to force the completion of the sale on me.
I bought it on 29th November and paid for it same day after he pestered me for payment even after i said I would pay later in the day. When I bought it his ebay listing was showing 3 or 4 in stock. Well two days and he did not reply to any of my messages. I was really concerned that this was a fraudulent deal and i had been done.
Then eventually he got back to me to say that he is waiting for stock that would be in on Friday and it was Festool warehouse fault.
I decided that I could not trust this seller and was not happy with the way he was dealing with this. So Fter reading this thread I asked him to cancel my order and refund my full amount including p&p. He would not reply. After repeated requests by me even pleading and begging him to cancel the transaction he replied saying he would not. We have exchanged messages several times and he will not cancel. Instead he wants to force the sale on me and let me waste extra money on return postage which will be a lot more for me as a private parcel post as I don't have a contract with a courier. Even then I am not guaranteed my refund.
I pointed out that his listing was misleading by stating he had 3 or 4 in stock when infact he had none. This is a breech of ebay rules.
As a consumer we have the right to change our minds and no one can force someone to buy something. Consumer have rights. I just can't believe this guy. If I were to buy from Axminster, Isaac Lord, TTS etc They woul all be honourable and cancel a transaction should I change my mind. No questions asked.
Anyway I spoke to ebay and I have to wait until the 10th December to open a case and they have assured me that they will back me and give me my refund and the seller will have to arrange for a collection at their own cost.
I flabbergasted at the way this seller is acting. Unbelievable. I will stick to reputable sellers from now on.
I apologise for the rant but I still haven't recovered from this sellers attitude and sales tactics.
tazprime38 said:Warren thank you for your advice and concern. I wish it was you I had ordered this from as the seller I have bought it from has turned this transaction into a complete nightmare. I would never buy from him again even if he sold it for £100 as he has shown his true nastiness. I have asked and begged him to cancel the order but he refuses. He wants to force the completion of the sale on me.
I bought it on 29th November and paid for it same day after he pestered me for payment even after i said I would pay later in the day. When I bought it his ebay listing was showing 3 or 4 in stock. Well two days and he did not reply to any of my messages. I was really concerned that this was a fraudulent deal and i had been done.
Then eventually he got back to me to say that he is waiting for stock that would be in on Friday and it was Festool warehouse fault.
I decided that I could not trust this seller and was not happy with the way he was dealing with this. So Fter reading this thread I asked him to cancel my order and refund my full amount including p&p. He would not reply. After repeated requests by me even pleading and begging him to cancel the transaction he replied saying he would not. We have exchanged messages several times and he will not cancel. Instead he wants to force the sale on me and let me waste extra money on return postage which will be a lot more for me as a private parcel post as I don't have a contract with a courier. Even then I am not guaranteed my refund.
I pointed out that his listing was misleading by stating he had 3 or 4 in stock when infact he had none. This is a breech of ebay rules.
As a consumer we have the right to change our minds and no one can force someone to buy something. Consumer have rights. I just can't believe this guy. If I were to buy from Axminster, Isaac Lord, TTS etc They woul all be honourable and cancel a transaction should I change my mind. No questions asked.
Anyway I spoke to ebay and I have to wait until the 10th December to open a case and they have assured me that they will back me and give me my refund and the seller will have to arrange for a collection at their own cost.
I flabbergasted at the way this seller is acting. Unbelievable. I will stick to reputable sellers from now on.
I apologise for the rant but I still haven't recovered from this sellers attitude and sales tactics.
Cheers for letting us knowWoodchippie said:I have spoken to Festool UK today about a repair, and also about delivery of the PDC 18 on eBay.
They informed me that they are being despatched from Germany today, so could be upto 5 days.
And it is definitely the SET version.
[wink]
That would be great speculation as to why it is still NAINA... they are waiting till the release the new model to bring it here.mac sparrow said:I'm expecting a new drill to be released next year - don't ask me how I know that
promhandicam said:tazprime38 said:Warren thank you for your advice and concern. I wish it was you I had ordered this from as the seller I have bought it from has turned this transaction into a complete nightmare. I would never buy from him again even if he sold it for £100 as he has shown his true nastiness. I have asked and begged him to cancel the order but he refuses. He wants to force the completion of the sale on me.
I bought it on 29th November and paid for it same day after he pestered me for payment even after i said I would pay later in the day. When I bought it his ebay listing was showing 3 or 4 in stock. Well two days and he did not reply to any of my messages. I was really concerned that this was a fraudulent deal and i had been done.
Then eventually he got back to me to say that he is waiting for stock that would be in on Friday and it was Festool warehouse fault.
I decided that I could not trust this seller and was not happy with the way he was dealing with this. So Fter reading this thread I asked him to cancel my order and refund my full amount including p&p. He would not reply. After repeated requests by me even pleading and begging him to cancel the transaction he replied saying he would not. We have exchanged messages several times and he will not cancel. Instead he wants to force the sale on me and let me waste extra money on return postage which will be a lot more for me as a private parcel post as I don't have a contract with a courier. Even then I am not guaranteed my refund.
I pointed out that his listing was misleading by stating he had 3 or 4 in stock when infact he had none. This is a breech of ebay rules.
As a consumer we have the right to change our minds and no one can force someone to buy something. Consumer have rights. I just can't believe this guy. If I were to buy from Axminster, Isaac Lord, TTS etc They woul all be honourable and cancel a transaction should I change my mind. No questions asked.
Anyway I spoke to ebay and I have to wait until the 10th December to open a case and they have assured me that they will back me and give me my refund and the seller will have to arrange for a collection at their own cost.
I flabbergasted at the way this seller is acting. Unbelievable. I will stick to reputable sellers from now on.
I apologise for the rant but I still haven't recovered from this sellers attitude and sales tactics.
So who are they then so no one else gets stung?
How do you know that [tongue]mac sparrow said:Yep, I can confirm its real and Tuesday is my estimated delivery date. The drill is coming from Germany so expect a 3-5 day delivery I was told.
I'm expecting a new drill to be released next year - don't ask me how I know that
Depends what time you ordered. They were shipped Friday direct to us from Germany . So if you bought one after office hours yours probably won't go until Monday now. That would also explain why you had no reply to your message.Wintoh said:I dived in an bought one yesterday just because it was such a good deal! So is it officially confirmed that these are on there way and we haven't bought a picture of one? Messaged them on eBay but no sign of a reply or shipping confirmation?
joiner1970 said:Depends what time you ordered. They were shipped Friday direct to us from Germany . So if you bought one after office hours yours probably won't go until Monday now. That would also explain why you had no reply to your message.Wintoh said:I dived in an bought one yesterday just because it was such a good deal! So is it officially confirmed that these are on there way and we haven't bought a picture of one? Messaged them on eBay but no sign of a reply or shipping confirmation?
Yeah ordered mine Wednesday too according to the eBay details it was supposed to be delivered by Monday . I pm'ed tts on eBay after hearing nothing for 2 days (ie not marked shipped). I was then told its now Thursday, for me anyway.Davej said:joiner1970 said:Depends what time you ordered. They were shipped Friday direct to us from Germany . So if you bought one after office hours yours probably won't go until Monday now. That would also explain why you had no reply to your message.Wintoh said:I dived in an bought one yesterday just because it was such a good deal! So is it officially confirmed that these are on there way and we haven't bought a picture of one? Messaged them on eBay but no sign of a reply or shipping confirmation?
I bought one on Wednesday and it's not marked as being shipped yet . It would be nice if it did arrive Monday but im not fretting over it .
Dave