My experience with Fuji Spray

JCLP

Member
Joined
Oct 27, 2013
Messages
955
For a long time I have had good and bad results spraying BM Regal Select and BM Advance. Trying multiple turbines, spray guns, multiple needle sizes and many different levels of thinning, fan width, distance from surface and speed of travel, has caused me extreme stress and frustration. A few days ago I went out and purchased a Fuji T70 gun with the 1.3mm needle. I married it with my Earlex 6003, 3 stage turbine and had limited success in laying down a good layer of paint. Between grit appearing when paint was dry and moon craters appearing shortly after spraying, I thought I had reached the end of my rope and was searching for a very tall bridge.
After a glass of wine, okay it was 2, I decided to give Fuji a call and explain my situation. I talked to Jim Larin and he informed me that he had sprayed BM Advance with the 1.8mm needle and that I should get one. So I called our local dealer and of course they didn't have one in stock. So back on the phone with Jim and he said that he would get me one and that I could drop in before 4:00pm and pick it up. It was now 3:00pm and I had no car, as my son had it and would not be home till 4:30pm.
So I called Jim and informed him that I would not be able to make it by 4:00pm and to my surprise, he said he would stay late and wait until I could get there around 5:00pm. When I arrived, he had a 1.5mm and a 1.8mm needle cap set for me in a little systainer lined with foam. Wow was I surprised.
So I went home, sanded some panels, thinned my paint and laid down a coat with the 1.8mm. 12 hours later the panels look and feel perfect. The real test will be when I spray the large fridge panel for my customer. Hopefully I can remain consistent when moving the spray gun over such a large area. The last one of the project.

In conclusion, I would like to say THANK YOU to Jim Larin of Fuji Spray. Jim also displayed his knowledge of his products and industry paints. He went way beyond the call of duty to make a customer happy. His level of customer service is second to none. He made a customer feel special. Fuji Spray should feel lucky that they have Jim working for them. The industry needs more people like him.

As a result of my good experience, I will be a Fuji customer for a very long time.

If you have any questions about Fuji products or are having some technical issues, I would strongly recommend giving Jim a call at Fuji Spray Canada.

Thought I would share.
Cheers,
JC
 
It's amazing how good old-fashioned service like this can instill such a feeling of loyalty in customers.  And sad that it is relatively rare nowadays.  Thanks for sharing. 
 
Thanks for sharing the great  news and it's good to know there's people who care

about their customers after the sale as well. 
 
I bought a Fiji Q4 with a Gxpc gun.  The fitting the pressurizes the cup would loosen but get tight again to the point where a wrench was needed.  On the 2nd or 3rd removal, I couldn't move it with a wrench holding by hand.  I contacted Roger Phelps whom I purchased from who passed off to Fuji so I got an email.

A few emails back/forth, they said strap it down, lean on it no damage will occur.  Being a retired mechanic, the gun body is aluminum and the fitting is chrome plated brass, the aluminum is going lose!  It did, ripping the threads right out.  I sent them pictures.

Although they stated that I may have cross-threaded the fitting, no way, they sent me a whole new Gxpc and said to keep the old one for parts. ;D

Looking at the old gun there was enough stock around stripped to tap to a larger size.  I made a new fitting out of aluminum with an "O" ring seal, eliminated the barb going to a push to connect fitting.  I did the same for the replacement gun also.  I had to purchase a bottom tap and a tap size which I didn't have, aluminum hex stock but the total cost of less than $50.

I now have two working Gxpc guns.
 
Well, I spoke too soon. Sprayed the fridge panel yesterday, and today after 24 hours of drying, and it looks like crap. Grit and craters are back.
I'm nearing the end of my rope and don't know what to do anymore. This project is definetly the project from hell. I have sprayed over 30 panels for this kitchen and this last one is causing me every possible problem that could arise when spraying.
Time to pay someone to do this one for me.
Cheers,
JC
 
"For a long time I have had good and bad results spraying BM Regal Select and BM Advance"

In conclusion, is this a problem with the material or the equipment?
 
Michael Kellough said:
"For a long time I have had good and bad results spraying BM Regal Select and BM Advance"

In conclusion, is this a problem with the material or the equipment?
Good question. I have sprayed over 30 panels with great results and for some reason this last panel is creating me grief. I have 3 test panels, average size is about 14"x24", which I spray before the real panel to make sure evrything is going well. I starting to think that it's human errors and not he equipment. Wish I was a robot so I could store my technique I use on test panels and be able to download in to my brain and repeat.

Frustrated as hell,
JC
 
Michael Kellough said:
Did the material or panels get contaminated? Run out of filter/strainers?
Nope. Panel is clean as a whistle. Has to moved from spraying booth and no other spraying took place. Lots of filters and strainers. Gun clean as if it was new. Needle and tip brand new and not worn.

JC
 
JCLP said:
I'm nearing the end of my rope and don't know what to do anymore.

Come on over tomorrow and we can spray it with the pressure pot.

Tim
 
Tim Raleigh said:
JCLP said:
I'm nearing the end of my rope and don't know what to do anymore.

Come on over tomorrow and we can spray it with the pressure pot.

Tim

I'd invite myself to the party but I don't have a passport.  [laughing]

Tom
 
tjbnwi said:
I'd invite myself to the party but I don't have a passport.  [laughing]
You're welcome anytime.
Next time I am in Chicago I am inviting myself over to your place.
Tim
 
Tim Raleigh said:
tjbnwi said:
I'd invite myself to the party but I don't have a passport.  [laughing]
You're welcome anytime.
Next time I am in Chicago I am inviting myself over to your place.
Tim

Let me know a few hours ahead of your arrival, need time to prepare dinner. Let me know what your favorite is, that's what I'll make.

Tom
 
A couple of more hours (drying now, needs final coat) and I'll be done for the day.

Tom
 

Attachments

  • image.jpg
    image.jpg
    1.8 MB · Views: 633
tjbnwi said:
A couple of more hours (drying now, needs final coat) and I'll be done for the day.

Tom
OT question!  Why does your image appear upside down but save right side up? [unsure]
 
wptski said:
tjbnwi said:
A couple of more hours (drying now, needs final coat) and I'll be done for the day.

Tom
OT question!  Why does your image appear upside down but save right side up? [unsure]

I believe it is a forum issue when you upload photos directly from an iPhone. If I upload the image from my MBP resized for the forum it does not happen.

(The boxes are upside down on the horses).

Tom
 

Attachments

  • image.jpg
    image.jpg
    41.7 KB · Views: 486
Back
Top