NEW PS420 Jigsaw

[Stone Message]

I see that Festool UK have the new PS420 Jigsaw on their website - has anyone tried it or managed to buy one yet?

I nearly bought the Carvex but went for the CMS unit instead - now I may get the PS420.

Peter

 

[Kev]

Wait for the JMB torture test ...  [big grin]

We'll see if there's any blade deflecting while cutting circles in three inch plate steel !

Really though, I'd hold back after all of the hooha on the 400 ... at least unless you get one to review.

(all said, I'm happy with my 400 - thus far)

 

[toolfest.co.uk]

Hi Peter

We're expecting availability at the end of September, but things can change.

Regards

Warren

 

[Timtool]

I am curious to see how good this one will be, and if PS400's that are brought in for repair will get the new parts installed.
So long i will hang on to my PS400 and get it upgraded if possible.

 

[jmbfestool]

http://festoolownersgroup.com/festool-tools-accessories/new-carvex-420/msg217154/#msg217154

[big grin]

 

[windmill man]

Is Festool going to call "time" on the Carvex fiasco and offer the up grade( to what looks like a far supperior blade guide arrangment)

FREE OF CHARGE to all their customers that got stuck with the flawed original ???????

DONT HOLD YOUR BREATH BOYS

FOR ONCE WHY CANT FESTOOL DE. USE THIS FORUM TO ADDRESS THIS LONG STANDING ISSUE AND SHOW THAT THEY HAVE THE SAME COMMMITMENT TO CUSTOMER SERVICE THAT FESTOOL USA HAVE.

AS I SAY DONT HOLD YOUR BREATH

 

[luke1984]

Yes I think it's only right that festool look after the people who has the 400 I've been ticked off with mine the last few months didn't mind it to start with but really noticed how the blade don't stay true now I've been using the splinter guards it just butchers them because the blade doesnt stay where it should !!!

 

[Deansocial]

Why 2 threads running on this? Search anyone

 

[Kev]

Why 2 threads running on this? Search anyone

That's a symptom of the 400's tracking !

 

[Stone Message]

The other thread started with some speculation or 'hot news' and then became rather random. This thread started with a specific question asking if anyone had tried the new machine and what they think of it. It was not intended to provide yet another opportunity for Carvex 400 sad tales.

Peter

 

[ajones]

Peter

With good cause, when a company produces and sells a piece of junk then there will be negative comments whenever that product is discussed get used to it.

 

[Stone Message]

My only worry about the Carvex 400 being classed a 'junk' is that it may be a relatively small number of people who have these 'rogue' machines. I am not trying to defend Festool, far from it, but I always aim to be fair. Has anyone asked Festool, or a representative sample of dealers, what percentage of old Carvex models were returned either for money back or for repair? If one were to read the various Carvex threads that have been here over the time that I have been a member you might think that 95% of the Carvex models produced were faulty. Human nature tends to ensure that on a forum like this the bad stories come to the fore and the satisfied tend not to bother getting involved.

But you are right, we have to get used to the fact that we are bound to be reminded, time and again, about the 400 series.

If anyone in the UK feels strongly about this then for a £5 fee one can lodge a freedom of information request to Festool UK asking what percentage of models sold have been returned. I suspect the figure will be much lower than some would be prepared to believe.

Peter

 

[Kev]

I'm guessing that this could be te fundamental hold up for the US release ... To date the European market hasn't had a strong single voice. Can you imagine what would happen to Festool's reputation if there was a US CARVEX release that went 90% bad  [eek]

If the "down teching" of the 400 brings us the 420 and a subsequent US release ... yuo'd start to think you shouldn't touch a Festool product until they're ready to let it hit the US market.

PS I'm not saying the current CARVEX is actually 90% - I have no actual idea of the real ratio, but I'd like to.

 

[ajones]

Peter I can put my hands on two carvex one is six months old and the other three months approx, both owners hate the jigsaws and the one that is three months old has been back to festool for repair and had the updated electronics ect.

both machines are now not being used, the later in favour of an old Bosch unit.

while the sample group is very small dissatisfaction is 100%

I do have a good number of festools and I am very happy with the tools, hard to find fault infact, but what does worry me is the company's apparent reticence to remedy the problems for psb400 owners and how this might affect my planed purchases.

 

[mattfc]

If anyone in the UK feels strongly about this then for a £5 fee one can lodge a freedom of information request to Festool UK asking what percentage of models sold have been returned. I suspect the figure will be much lower than some would be prepared to believe.

As far as I am aware FOI covers public bodies only, and with reagrds to companies, the only information they would be obligated to release to you would be any records which relate specifically to the person requesting the information (subject access rights)

 

[ajones]

If anyone in the UK feels strongly about this then for a £5 fee one can lodge a freedom of information request to Festool UK asking what percentage of models sold have been returned. I suspect the figure will be much lower than some would be prepared to believe.

As far as I am aware FOI covers public bodies only, and with regards to companies, the only information they would be obligated to release to you would be any records which relate specifically to the person requesting the information (subject access rights)

I was a bit surprised by Peters statement,as I thought is only applied to governmental stuff what Peter is talking about is sensitive commercial stuff still might have been interesting [big grin]

 

[Brice Burrell]

I'm guessing that this could be te fundamental hold up for the US release ... To date the European market hasn't had a strong single voice. Can you imagine what would happen to Festool's reputation if there was a US CARVEX release that went 90% bad  [eek]

If the "down teching" of the 400 brings us the 420 and a subsequent US release ... yuo'd start to think you shouldn't touch a Festool product until they're ready to let it hit the US market.

PS I'm not saying the current CARVEX is actually 90% - I have no actual idea of the real ratio, but I'd like to.

Kev, I have no doubt you're right.  When the Kapex was first released here we had an issue and that really gave Festool some bad exposure on the internet for many months. 

 

[Stone Message]

For all the posts since my last one - yes I think that you are all dead right. To have 2 Carvex machines faulty (out of 2) is pretty bad and I like to think that this is the single driver behind the new release - boy would I be nervous if I were the designer of the new 420!

That freedom of information thing is probably as you have stated but I have a sneaking feeling that there were some ways it could apply if it affected your rights as a customer.

Thanks for your help guys.

Anyway,

Has anyone either tried one or seen one demonstrated yet? I spoke to my friendly dealer a couple of days ago and he thinks that it may be September before the UK machines hit the streets.

Peter

 

[Timtool]

The fact that they have a functioning PS420 to show, means they have probably been working on it for way over a year. Not like they noticed a month ago there was a problem, in the video clip they sort of admit it wasn't good by writing in german "good was not good enough for us"
I'm still interested to know whether there will be an upgrade program free or not for PS400 owners.

 

[jmbfestool]

My only worry about the Carvex 400 being classed a 'junk' is that it may be a relatively small number of people who have these 'rogue' machines. I am not trying to defend Festool, far from it, but I always aim to be fair. Has anyone asked Festool, or a representative sample of dealers, what percentage of old Carvex models were returned either for money back or for repair? If one were to read the various Carvex threads that have been here over the time that I have been a member you might think that 95% of the Carvex models produced were faulty. Human nature tends to ensure that on a forum like this the bad stories come to the fore and the satisfied tend not to bother getting involved.

But you are right, we have to get used to the fact that we are bound to be reminded, time and again, about the 400 series.

If anyone in the UK feels strongly about this then for a £5 fee one can lodge a freedom of information request to Festool UK asking what percentage of models sold have been returned. I suspect the figure will be much lower than some would be prepared to believe.

Peter

I think you stick up for festool a lot thats just what I think.  As im pretty sure you think I knock festool far to much but like you said you try and be fair as I believe I try and be fair also but from different sides.  You try and just show all the good points and disregard the bad as I try and show all the bad points if they over rule the good points.

Even now saying the Carvex cant be that bad and you will be surprised that their wont be that many bad 400 series returned by customers makes me laugh. If a company has gone out of its way to redesign the SAME tool to me it says it all the previous model was crap simple ass.

JMB