Kevin D. said:
I feel for you, but just imagine how it was for folks in Canada. Up until a couple of years ago, Hafele had exclusive distributorship for the whole country, and unfortunately, tended to completely ignore the hobbiest or smallish contractor types. You couldn't even get pricing off their website without getting your registration approved, which I tried twice and to this day have been completely ignored by them.
Despite this, some would go so far as to venture accross the border to get their Festools, which for me was too much to get on the Festool bandwagon, despite someone I knew who had a good arsenal of them, and was myself sold on the merits of Festool, buck relunctant to buy due to the potential difficulties involved that I perceive with buying cross border.
I bought my initial slew from Dan Clermont of Ultimate Tools thousands of miles away in B.C., largely because of the reputation he was garnering servicing folks for their Festool needs even though he was the first non-Hafele retailer in Canada. Since then, I have 2 retailers within an hours drive, which make things better, although I still use Dan, as he's proven himself to me for service and reliability, which in today's world is few and far between it seems.
Good luck getting someone closer, and hope if you do, you get a good one.
Shane...does Festool actually limit the amount of retailers in a geographic area?
