North American TS60 doesn't have PlugIt??

[Lincoln]

Ya I really wish they had made the saw where is could be locked in plunged so you can use it with the fsk rails. But no couldn’t possibly do something that would be helpful and improve functionality

The saw is fully compatible with and was demonstrated on an FSK rail.  I don't understand this complaint.

You can't lock the blade depth, like you can with the HK/HKC.

I don't understand what that has to do with using the saw with the FSK rail, though.  The saw is compatible with and was demonstrated on the FSK rail.

You said you didn't understand the complaint, I tried to explain it, as I see it.
It's compatible, but not exactly easy to plunge the saw, hold it at that depth, hold the rail, make sure it's pushed up to your material, make the cut without the rail and saw rocking, finish the cut and let the saw 'un plunge'. All the other crosscut saws have a depth lock feature - HK, Mafell, Metabo.

 

[BDavid]

I emailed customer service to ask when the TS60 would be available in North America and received this reply which is at odds with what was said on the festool
Live video

“ Hello,

Thank you for your email.  The Festool TS60 will not be available in the US or Canada.  The product has only been produced for the UK.  If you are needing further assistance please contact Festool Customer Service at 888-337-8600.

Thank you,
Melinda Tanselle”

 

[ChuckM]

Could it be possible that there was an internal communication glitch between depts (cs vs. marketing)? I spoke to a local Festool dealership this week and learned that the TS 60 is coming out (in several months or so subject to shipment, and some staff were undergoing training already on the new tools).

 

[mrboult]

You said you didn't understand the complaint, I tried to explain it, as I see it.
It's compatible, but not exactly easy to plunge the saw, hold it at that depth, hold the rail, make sure it's pushed up to your material, make the cut without the rail and saw rocking, finish the cut and let the saw 'un plunge'. All the other crosscut saws have a depth lock feature - HK, Mafell, Metabo.

I kind of agree with this, and was also surprised when i saw the release of the TS60.

I guess in a well setup situation, it will perform fine. But as you mention, there are a lot of factors at play in this kind of cut with this kind of saw and the FSK rail. I think a lot of user mistakes will be made.

 

[keithwwalker]

Could the UK 110V version just be purchased & swapped with a US 120V plugit?
I'm in the market for a tracksaw NOW, wondering how long the wait will be before it is even able to be purchased in US...

 

[Coen]

Could the UK 110V version just be purchased & swapped with a US 120V plugit?

Yes

 

[peter halle]

...And if you did you would have an expensive saw - first generation - without a warranty.

Peter

 

[Coen]

Huh no. Just a little far from the warranty center.

And oh; my heart bleeds for the lost warranty on the Plug-It cord

 

[luvmytoolz]

Huh no. Just a little far from the warranty center.

And oh; my heart bleeds for the lost warranty on the Plug-It cord

Pretty sure he meant the warranty on the saw not the cord.

 

[Coen]

Yes I know. But moving the saw to the USA won't remove the warranty. It just means you have to take it back to the UK for warranty.

 

[alltracman78]

Yes I know. But moving the saw to the USA won't remove the warranty. It just means you have to take it back to the UK for warranty.

Festool UK won't touch it once you plug it in over here.
Or if they take it out of a package with a US address.

I couldn't even get advice from them on my HK 85 other than it's just breaking in.

 

[Crazyraceguy]

...And if you did you would have an expensive saw - first generation - without a warranty.

Peter

I doubt that they could void your warranty for that, but they sure could make it a pain
I'm pretty sure that if they do produce them with an attached cable, the casing will be readily able to install a Plug-it repair part. This is likely the way I will go, if they make that bad move.
AFAIK, the repair parts are universal?
As long as the saw doesn't meltdown at that point, you could convert it back before any warranty service.
Although technically, you shouldn't have to, assuming the problem is unrelated. In the US the Magnuson-Moss warranty act protects you from such things.

My luck/careful treatment or their engineering/manufacturing has also made it to the point that I have never had a warranty issue with any of the tools I have owned, so it not a huge deal to me. I am far more concerned about having the Plug-it and past performance experience.

 

[peter halle]

Unless things have changed, Festool usa will not honor warranty fo let’s say Festool Uk tool . Festool Uk.  I should have made it clearer.  Now realistically how many people are going to send an item back overseas for warranty or possibly service work with the hassle and expense of shipping?

Personally if I needed a track saw now I would buy to fit my needs.  Then when what I want became available I would sell my saw used once I had a chance to try out the latest and greatest.

Peter

 

[Coen]

Yes I know. But moving the saw to the USA won't remove the warranty. It just means you have to take it back to the UK for warranty.

Festool UK won't touch it once you plug it in over here.
Or if they take it out of a package with a US address.

I couldn't even get advice from them on my HK 85 other than it's just breaking in.

Show me the clause where they can exclude warranty on things shipped in from another country.

Unless things have changed, Festool usa will not honor warranty fo let’s say Festool Uk tool . Festool Uk.  I should have made it clearer.  Now realistically how many people are going to send an item back overseas for warranty or possibly service work with the hassle and expense of shipping?

Personally if I needed a track saw now I would buy to fit my needs.  Then when what I want became available I would sell my saw used once I had a chance to try out the latest and greatest.

Peter

True, but how often do you need the warranty anyway? And if you can identify the broken part, you can just order that and fix it yourself.

I always joke that in the rare case I do need warranty on something DIY imported from somewhere else I can afford the extra cost by all the savings I've made by the imports. Like the price increase on Lenovo Thinkpads in Europe was larger than the cost of a flight (including return) ticket to the the USA east coast.

 

[Crazyraceguy]

Yes I know. But moving the saw to the USA won't remove the warranty. It just means you have to take it back to the UK for warranty.

Festool UK won't touch it once you plug it in over here.
Or if they take it out of a package with a US address.

I couldn't even get advice from them on my HK 85 other than it's just breaking in.

Show me the clause where they can exclude warranty on things shipped in from another country.

Unless things have changed, Festool usa will not honor warranty fo let’s say Festool Uk tool . Festool Uk.  I should have made it clearer.  Now realistically how many people are going to send an item back overseas for warranty or possibly service work with the hassle and expense of shipping?

Personally if I needed a track saw now I would buy to fit my needs.  Then when what I want became available I would sell my saw used once I had a chance to try out the latest and greatest.

Peter

True, but how often do you need the warranty anyway? And if you can identify the broken part, you can just order that and fix it yourself.

I always joke that in the rare case I do need warranty on something DIY imported from somewhere else I can afford the extra cost by all the savings I've made by the imports. Like the price increase on Lenovo Thinkpads in Europe was larger than the cost of a flight (including return) ticket to the the USA east coast.

Yeah. They are all made in Germany, and assuming that you put the correct voltage to it, the country in which this happens is irrelevant.

 

[ChuckM]

About warranty, I've never benefited from it on any tool -- Festool or not -- I owned or have owned, except the Ridgid Thickness Planer that came with lifetime warranty. One free repair saved me about $250 Cdn.

 

[guybo]

If it all fails print your own [big grin]

 

[luvmytoolz]

About warranty, I've never benefited from it on any tool -- Festool or not -- I owned or have owned, except the Ridgid Thickness Planer that came with lifetime warranty. One free repair saved me about $250 Cdn.

I have more than my fair share of green and white, but in over 40 years of owning Festool I have only ever had to rely on warranty once, that was with my SR5E a few months after I bought it we had a power surge that took out the control board, I expected to be hit with a cost but Festo at the time replaced it free under warranty.

The only other repair to any of my gear was the control board in my RS2E played up after about 15 years, it was around $150 to fix from memory, a good investment in my eyes!

 

[mino]

Show me the clause where they can exclude warranty on things shipped in from another country.
...

For a start. If you buy from a UK company, your contract - and any consumer protections - are with that company and that company only.

Second, any consumer protections are generally country laws, or, at best, trade block laws (EU).

Thirdly, beyond that, the All-Inclusive warranty, is very explicitly a commercial service with its terms.
Including conditions under on how one can claim it. This is why it is registration-only. By registering one agrees to those terms. I am pretty sure a Festool-UK-paid free *worldwide* repair shipping is not in those conditions. In the UK. The same as they are not obliged, in any way or form, to ship it back internationally. I am pretty sure the F UK service department is not even enabled for international shipping (with all its legal quagmires).

And last. Individual imports, be this in the US or anywhere else. Where they are even allowed by law, are based on the premise that *the importer* is the entity responsible for all compliance, repair, basically everything. Had FestoolUSA (officially) accepted to service independently imported parts, they can be held under common law as a "facillitator" of bypassing UL certifications and what not by the FTC ...

I think the best option here, is wait for the official announcements. Then request a PlugIt version from your rep. The more reqs. they get, the more likely someone will look into it and either explain or make it happen.

Protool, a TTS company, was selling PlugIt and fixed versions of many of their tools alongside. Not see a reason why Festool cannot do same for specific use cases like the HK series saws.

 

[Michael Kellough]

A Plug-it saw is nice but a Plug-it conversion on a saw is not.

Years ago I converted my old ATF 55 to Plug-it. It’s an old saw and now relegated to running a tiny fine tooth metal cutting blade with a 1mm kerf so I don’t use it often but I did use it yesterday.

The Plug-it connector hangs down just right to snag on the end of the guide rail when starting a cut. When that happens I wish I hadn’t made the change but when I put the saw back in the  Systainer and see all the accessories in there (more than are currently available) I’m glad I don’t have to wrap the cord in too. (I need an editor. Fives “I”s in one sentence)