WarnerConstCo.
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Never had one problem with the outlet on my 22, been 3 hard years too.
Not very impressed with Festool.
- Thread starter DavidNH
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mastercabman
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OK That explain.It sound it like you meant that USA refuse to go metric.Alex said:
Sorry!
Kodi Crescent
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I caught this thread at the end, after it made the turn from tool rants to complaints about the plug. One of the posters in the tool rant section brought up an important point. The benefit you derive from the tool isn't always obvious until you've received some sort of training on them. They are different, and if you don't know how to use them they will be frustrating. As an example, I have the MFK also. I don't really like it. But I don't know how to adjust it. I'm guessing. If I had some training on how to use it, I may change my opinion and think its great.
While many attend Festool training sessions around the country, sometimes it just isn't practical for others to attend them. The training sessions are not local, and or there may be a high cost to attend them. How about some training videos instead? I see that YouTube is being used for member videos, but how about producing some studio-quality videos that show how the tools are used and how to adjust them? The cost would be high initially, but I bet there would be a savings in complaints, returned tools, dealing with forum rants, etc. I'm assuming this problem has been discussed within Festool before. Any news on this type of strategy?
While many attend Festool training sessions around the country, sometimes it just isn't practical for others to attend them. The training sessions are not local, and or there may be a high cost to attend them. How about some training videos instead? I see that YouTube is being used for member videos, but how about producing some studio-quality videos that show how the tools are used and how to adjust them? The cost would be high initially, but I bet there would be a savings in complaints, returned tools, dealing with forum rants, etc. I'm assuming this problem has been discussed within Festool before. Any news on this type of strategy?
Kodi Crescent said:
I would love to attend Festool training classes, but for many reasons I am not able to.
I think training videos would help out tremendously and not just on the particular tool itself, but on methods as a whole.
Let me thank those who have made videos and supplemental manuals here. Thank you.
Kodi Crescent said:
Here! Here! I could not agree more. Do not limit the videos to new boutique items like the RO90 and Carvex. Cover all the current products and maybe some very basic video tips and manuals for a handful of last generation tools as well. My guess--this will never happen. Fingers crossed. mb
Kodi Crescent said:
I, along with several others made this suggestion way back when they asked for input before the classes started. If each class was captured on camera then made available on the internet thousands of customers could learn recommended techniques not just the 20 or 30 actually in the class. There would be very little added expense to video the classes. I'm not able to attend the on-site classes and I'm sure there hundreds of others in similar situations. I wouldn't be surprised that a lot of the 30 day tool returns could be avoided if these internet instruction videos were available.
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There are many threads here on training and videos, podcasts, etc. Here is a statement made about a month ago in another thread:
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Kodi Crescent
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Would the webcast be live, or recorded? Live webcasts have some advantages, like the viewers being able to ask questions real time. However, they also have disadvantages, like viewers having to take the day off work to watch it. Not sure I'd take a vacation day to watch webcast training. I may watch it at night after the kids are in bed, though.
Kodi Crescent
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And please make them FREE!
Jesse Cloud
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Personally, I would guess that at least 2/3 of my major (not vac bags or router bits) Festool purchases have been driven by seeing a video. As Festools tend to be highly innovative, its often not obvious to amateurs like me what the heck this new gadget does. I just couldn't wrap my head around the MFS, for instance until I saw Brice's video or the parallel guides just didn't make sense until I saw a video demo - then I had to have those!! The fancy music and (forgive me Shane) marketing bs don't do much, but seeing the tool do something specific very well does the trick!RonWen said:
Brice Burrell
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I completely agree with you guys about videos but....they are very expensive to produce. Keep in mind Festool USA is a small tool company with a limited budget. Your best bet for now is to go to a training class.
Brice Burrell said:
Once again, I (and others) are not physically able to attend on site classes. Back in the day when I had to do training classes for hundreds of employees we would set up a camera or two positioned to capture the content and usually have a college intern do the editing & produce a reasonably "professional" video for the others to watch at a minimal cost to the company. Granted this method lacks student interaction or hands-on use but the concepts can be had.
Even if I were able to attend on site classes my understanding is the students are selected by lottery and not everyone will be enrolled in every class they apply for.
i agree , a video would realy improve their sales. it would also help the people who already bought them.
how dear can a video be. just looking around the blogs and sites etc relating to wood working there seems to be a very high standard and most arent trainded to the highest posible standerd and the quality is perfect for this job.
i could be wrong but wouldnt you get a lot of edditing for 500-1000 dollars . if this was spent on each tool showing procedure and uses and all the accesories you would have a series of very good videos. all the training staff could make them so no one would need to be brought in . their investment would pay for its self very fast through tool purchases and new customers. i am sure if they hired brice and paul and a few of the other regular video reviewers to do it it wouldnt cost that much. .
look at the sucsess the review contest was.. shane by his own words said that traffic to the site is increasing drimatically since then. this must correlate to new customers and sales..
how dear can a video be. just looking around the blogs and sites etc relating to wood working there seems to be a very high standard and most arent trainded to the highest posible standerd and the quality is perfect for this job.
i could be wrong but wouldnt you get a lot of edditing for 500-1000 dollars . if this was spent on each tool showing procedure and uses and all the accesories you would have a series of very good videos. all the training staff could make them so no one would need to be brought in . their investment would pay for its self very fast through tool purchases and new customers. i am sure if they hired brice and paul and a few of the other regular video reviewers to do it it wouldnt cost that much. .
look at the sucsess the review contest was.. shane by his own words said that traffic to the site is increasing drimatically since then. this must correlate to new customers and sales..
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Ron,
As someone who has paid to attend three of these classes I offer the following:
1. These classes are now first come first serve,
2. They are extremely hands on and limited to 6 to 8 participants due to the hands on nature,
3. During many points of the class the trainers will have the students come in close to see a detail.
I too would love to see videos of classes in the future, but I after attending several, I can also see that there are large technical obstacles to overcome (multiple cameras at multiple angles as well as staging students, etc) as well as cost implications in addition to corporate image and the finished product.
Please remember that I am not speaking for Festool here - just me after experiencing several classes.
Peter
As someone who has paid to attend three of these classes I offer the following:
1. These classes are now first come first serve,
2. They are extremely hands on and limited to 6 to 8 participants due to the hands on nature,
3. During many points of the class the trainers will have the students come in close to see a detail.
I too would love to see videos of classes in the future, but I after attending several, I can also see that there are large technical obstacles to overcome (multiple cameras at multiple angles as well as staging students, etc) as well as cost implications in addition to corporate image and the finished product.
Please remember that I am not speaking for Festool here - just me after experiencing several classes.
Peter
I agree with Peter. It would be very difficult to video a two day class. The instructors move around a lot, depending upon what they are demonstrating. Also, much of the time is the students trying out the task demonstrated. Often, the instruction is a close-up of how to adjust or install some accessory. It would require a dedicated person doing the videoing always on the move.
Now what could be done is making quick videos that show specific class demonstrations. This has been done a few times like the RAS demo and MFT instruction. I really believe that these quick videos are very beneficial and that more should be filmed. They sure don't need to meet any professional standards and could be made only available through the FOG to limit any complaints.
Someone will always whine about a video and it has happened here with the RAS video. I bet that hurt the management support for these. Truly a shame. Those like myself with no local dealers have to totally rely on info through the FOG on tools and usage. The videos produced during the competition are extremely valuable and have helped fill the gap.
Now what could be done is making quick videos that show specific class demonstrations. This has been done a few times like the RAS demo and MFT instruction. I really believe that these quick videos are very beneficial and that more should be filmed. They sure don't need to meet any professional standards and could be made only available through the FOG to limit any complaints.
Someone will always whine about a video and it has happened here with the RAS video. I bet that hurt the management support for these. Truly a shame. Those like myself with no local dealers have to totally rely on info through the FOG on tools and usage. The videos produced during the competition are extremely valuable and have helped fill the gap.
Brice Burrell
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To add to what Peter and Peter posted, these classes are dynamic. You never know what might come up and having a camera on the spot so everyone at home can follow what is happening would sometimes be a challenge. Furthermore, there are sometimes conversations happening that would be hard to understand if you didn't understand the context or missed beginning. Like I said these classes are dynamic with a lot of info being passed between one another.
The trainers adapt each class to skill level (and wants) of each class. While the trainers tend to stay closely to class agenda that doesn't always happen. In the last class we wanted to see the new products so Brain took time to show us the Kapex stand, Carvex, CMS, CT 48 and CMS in as much detail as we wanted. Some things were cut out of the class so we could see these tools. If the trainers had to follow the plan exactly students would lose out on some great info that comes from the dynamic exchange of ideas.....
Don't get me wrong, I want to see videos too, it's just that I'm going to be realistic about the time and money involved.
The trainers adapt each class to skill level (and wants) of each class. While the trainers tend to stay closely to class agenda that doesn't always happen. In the last class we wanted to see the new products so Brain took time to show us the Kapex stand, Carvex, CMS, CT 48 and CMS in as much detail as we wanted. Some things were cut out of the class so we could see these tools. If the trainers had to follow the plan exactly students would lose out on some great info that comes from the dynamic exchange of ideas.....
Don't get me wrong, I want to see videos too, it's just that I'm going to be realistic about the time and money involved.
Brice Burrell said:
I consider the video's that you do on your website to be an acceptable quality -- they don't need to be Chris Schwarz or David Charlesworth quality to teach the techniques. I also understand that a company like Festool has quality standards that they must adhere to.
