OF 1400 EQ Router Misalignment

[Vondawg]

Nippychippy, no your NOT being mean, starting to feel the same myself.

 

[Stone Message]

Peter,

You wrote "You do not need to deconstruct the router", but the link you included to the earlier post clearly states that the plate is removed and the location pin holes are enlarged to allow the plate to shift.
Sounds like a deconstruct to me.
Again - for the price of this router no one should have to perform a jury-rig like this.
If Festool expected the consumer to perform this modification, then why did they put the locating pins there in the first place.

Regards,
Rob

I have done my best to point you towards the solution to your problem. It is just not worth using semantics here. Routine maintenance will require every tool owner to grab a screw driver. The link I provided to the previous thread provides a solution to your problem - okay so you might need to get a mandrel - if you have several routers then one of these is a good investment.

Peter

 

[PA_Woodworker]

Robert,

I'm not sure what happened with the lack of a response on the emails you sent through the website, which I see in our website's log.

I've asked someone to reach out to you immediately on the issue.

Please accept our apologies for the delayed response, which is atypical.

PS - We do have record of a 3:09 phone call to you on 12/29.

Shane

Shane,

That phone call was prior to my obtaining the router.

Regards,
Rob

 

[PA_Woodworker]

Peter,

You wrote "You do not need to deconstruct the router", but the link you included to the earlier post clearly states that the plate is removed and the location pin holes are enlarged to allow the plate to shift.
Sounds like a deconstruct to me.
Again - for the price of this router no one should have to perform a jury-rig like this.
If Festool expected the consumer to perform this modification, then why did they put the locating pins there in the first place.

Regards,
Rob

I have done my best to point you towards the solution to your problem. It is just not worth using semantics here. Routine maintenance will require every tool owner to grab a screw driver. The link I provided to the previous thread provides a solution to your problem - okay so you might need to get a mandrel - if you have several routers then one of these is a good investment.

Peter

Peter,

A mandrel alone does no good because the part of the router that has to me moved, once the mandrel is in place, to get things concentric is located during assembly using two pins. Removing the pins would allow the mandrel use and centering of the misaligned part, but then the pins could not be re-inserted. The manufacturer provides no way to make this alignment without defeating the very locating provisions they put in place.
I understand normal maintenance and the need for it to maintain a tool in good working order, but the requirement here is beyond normal maintenance - it involves fixing / modifying / call it what you will / a shortcoming in the original design.
I know what I write is painful to some because most that read what I've written about my experience with my OF 1400 Router are fully convinced that Festool can do no wrong. That is not my opinion - I think they erred in not providing a user adjustability function to allow fixing machining and assembly misalignment that are present in any manufactured assembly, but, again that's my opinion.
I began my writing in an effort to find a reasonable solution to my problem because my many pleas for support from Festool had, up to that point, gone unanswered.
As a result of my posting on the FOG website I have now been contacted by Festool and I have been advised that further contact by Festool is forthcoming soon.
I'm thankful to all who responded to my posting and I look forward to soon having an properly aligned router that will meet the quality and accuracy expectations that we all demand from our tools.

Thanks for you support,
Rob

 

[Gary in Texas]

PA_Woodworker,

Email is very convenient.  We use it to a fault!!!

You stated your five emails went ignored.  Not receiving a reply doesn't necessarily equate to being ignored, many things can happen with email; wrong address, wrong recipient, wrong country (for resolution - hint, it ain't Germany if a USA issue), and simply overlooked.  Shane is a busy man, probably gets a ton of email daily, but most on the forum will agree if an issue is brought to his attention, he is very quick to react and resolve.  You've witnessed that first hand now.

Going back to the convenience of email.....  When, and if, I ever have a problem with any of my Festool products, the first thing I would do would be to call the service and support number clearly labeled on the product.....  That way, I know I've contacted a real person, have discussed the issue, and either got a quick fix or a request to send in the product.  That simple!  People rely on email way too much in today's world, and sometimes picking up the telephone still remains the prudent and the most expeditious method for resolution, period.  Perhaps that should have been the route you should have consider initially....

I'm not saying you were right or wrong coming on the forum to vent...  I can not speak to the issue you are experiencing with your router, I hope the issue gets resolved quickly...  I'm not so naive to think I will never have an issue with a Festool product.  But when you come on this forum, and the first two posts you write are blasting away at two different products, don't be naive to think you will not receive some flak from Festool supporters..... The FOG is a great forum, a community, a place you can go to for support and interaction with fellow owners.  It's a great resource, especially if you introduce yourself and any issue in such a manner to receive support rather than through a controversial introduction.

I wish you well....

Gary

 

[PA_Woodworker]

Gary,

It was not my intent to be controversial - I presented the facts for my experiences, but I can understand that some may have viewed my presentation as controversial in that my experience was counter to the norm. Clearly I brought emotion to the table, I was frustrated and wanted a solution and was not getting the attention I sought via my e-mails I sent to Festool.
I appreciate your comments, and the many by others, and in the future I will "sleep on" my responses prior to posting in an effort to minimize any controversial content.

I was surprised at the speed in which the forum members jumped in to help and how fast I received a phone call to set up a fix. Thanks to all.

Best regards,
Rob

 

[semenza]

Gary,

It was not my intent to be controversial - I presented the facts for my experiences, but I can understand that some may have viewed my presentation as controversial in that my experience was counter to the norm. Clearly I brought emotion to the table, I was frustrated and wanted a solution and was not getting the attention I sought via my e-mails I sent to Festool.
I appreciate your comments, and the many by others, and in the future I will "sleep on" my responses prior to posting in an effort to minimize any controversial content.

I was surprised at the speed in which the forum members jumped in to help and how fast I received a phone call to set up a fix. Thanks to all.

Best regards,
Rob

  That is the norm for this forum and one of the things that makes the FOG such a great resource and aid.  [thumbs up]

Seth

 

[PA_Woodworker]

[big grin] I didn't want to leave this discussion on a negative note.
The router was dropped off at the local UPS store on 27 Jan 2015 for return to the Festool Service Center in Indiana.
I received a replacement router today, 3 Feb 2015. The misalignment issue is no longer there.
I now know why y'all are so positive with the Festool Service - they were prompt and I'm now a "happy camper"
Thanks all for your suggestions and comments.

Guess I'll look into that Kapex I've had my eye on.
Rob

 

[Gary in Texas]

Rob,

Glad to hear you got the issue resolved and you are now doing the happy dance!

Now go spend some money, you have a lot of catching up do to!!!!!

Gary