Order from Indiana Festool warehouse

N

newinwood

Member
Joined
Nov 22, 2007
Messages
62
I always use internet Festool dealers to order stuff, never have any problem or delays. This time decided to do a good deed to a local business. Asked to place an order for VAC-SYS system and now third week coming still has no items I ordered. Can't get any answer , they claims that all orders from Indiana take so long, is it true?
Now realizing that any good deed would not left unpunished, I don't know what to do - wait another week? Cancel order and place it in my regular internet place?
What is usual time for getting order from warehouse?
Thank you, Ed.
 
Hello, Ed. I'll try to help you out with this. Did you place this order on festoolrecon.com? If you, please use me a private message with your order number (or your shipping address if you can't find your order number). I'll get you in touch with our recon customer service team.

Thanks.
Tyler
 
newinwood said:
I always use internet Festool dealers to order stuff, never have any problem or delays. This time decided to do a good deed to a local business. .....
Thank you, Ed.
Click to expand...
Did the same thing once back when Rockler sold Festool. Took them 6 weeks to get a 3000 Guide Rail. The manager did loan me the store rail but it was a pain picking it up and returning a rail that long.  [crying] Online dealers are much fast to deliver. Go figure.
 
Tyler,
thank you for offering help. Telling the trues, I have no clue how this business place an order. Most probably same system -festoolrecon.com.
I would like provide my home address but how to send private msg from this forum?
Ed.
Festool USA said:
Hello, Ed. I'll try to help you out with this. Did you place this order on festoolrecon.com? If you, please use me a private message with your order number (or your shipping address if you can't find your order number). I'll get you in touch with our recon customer service team.

Thanks.
Tyler
Click to expand...
 
[member=2429]newinwood[/member]

newinwood said:
I would like provide my home address but how to send private msg from this forum?
Ed.
Click to expand...

Click on the handle (name) from the left of the person you want to send a message. A new page will load, click on action... select "Send Message" Voila!

Mario
 
Sorry, I didn't read your original message closely enough. I received your private message. I'll respond in the thread, because it might be good info for others.

I can't speak directly to the dealer in question or their specific order, but more than 98% of orders that we receive from dealers are shipped within 24 hours. If an item is on backorder, the dealer's shipment will not include those items. However, that should not affect the VAC SYS.
 
Mario Turcot said:
[member=2429]newinwood[/member]

newinwood said:
I would like provide my home address but how to send private msg from this forum?
Ed.
Click to expand...

Click on the handle (name) from the left of the person you want to send a message. A new page will load, click on action... select "Send Message" Voila!

Mario
Click to expand...

Or just click the little Private Message icon below avatar  [wink]

Seth
 
Festool USA said:
Sorry, I didn't read your original message closely enough. I received your private message. I'll respond in the thread, because it might be good info for others.

I can't speak directly to the dealer in question or their specific order, but more than 98% of orders that we receive from dealers are shipped within 24 hours. If an item is on backorder, the dealer's shipment will not include those items. However, that should not affect the VAC SYS.
Click to expand...

Speaking of backorders, ant update on the bluetooth module?  My Woodcraft dealer placed an order for me and others over a month ago and hasn't yet received any.
 
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