Ordering on EKAT USA?

[DeformedTree]

Saying "call them" becomes the same as saying "you can't purchase parts".

Let's not blow it out of proportions. Communicating with fellow humans is easier than it looks. Not to mention fun and is essential skill [wink].

For those who prefer company of machines toolpartspro.com has a decent selection of festool parts with point and click approach.

You have a generational thing involved here.  Just like the idea of what is friendly/good service.  While some think having a greeter at a door is nice, for others it's extremely annoying.  Some stores want their staff to ask "how you doing today, did you find everything your looking for" , some folks may like that, others hate it with a passion.  Some folks go to a store and don't mind or even enjoy talking to staff, others want to go to a store and a good trip to the store was the trip where you never spoke to a person thru the whole process,  the later is an increasing number of people.  Not adjusting to how people do business can doom a company.

I'm one that I'd be perfectly happy if Festool allowed folks to fill out/print out a form with the PNs and QTYs a person wants, the person can figure out the price and tax, have a set "shipping and handling" charge.  Then person prints that, writes a check, tosses in an envelope and puts it in the mail.  I'd take that over having to do an order over a phone. It lets me do everything at my pace, think things thru, verify the parts, do it any time, and no giving someone my credit card info. As others mentioned, it's like email. You don't do critical things over phone, you do them via email (or letter) where everyone writes everything out, knows they have covered what they wanted, and do that back an forth responding at their own pace with time to verify/think/etc and you have a record of it all.

 

[threesixright]

They bought this fromhttps://www.docware.com.

So its actually even worse, since this could be (guessing here) reasonably easy updated. Looking at their website they even speak about selling (Digital and interactive Spare Parts Catalogue & Service Information System).

FT just reluctant?  [mad]

If this is indeed the same system, here are a couple of talking points from their website.

Well this is coming fromhttp://ekat.festool.de (see source of their html).

<!--
  Docware Internet-Shop
  Version: 2.1.6 / 15.01.2013
  Copyright: Docware GmbH, Fürth 2010
-->

So im pretty sure its the same Although it is a older version (2013). Guess they bought a license and never bother updating.

 

[Bob D.]

"Saying "call them" becomes the same as saying "you can't purchase parts"."

Well I don't agree with this opinion but we are all entitled to our opinions.

I was not saying or implying that it was near impossible to get parts. I know there
is some value to having a knowledgeable parts person on the other side helping
you get the right parts. I spent a good portion of the past 10 years researching
and locating parts for equipment and machinery, so I guess I 'think' I know what
I'm doing when I look up a part. I used to order over $25k/year online from
McMaster-Carr alone. Don't have any of that to deal wide now, I've retired from
that career and moved on.

But to tell the truth I believe that it is McMasters' website and online ordering
system that has me spoiled. Their system is so easy to find what you need and
place your order it makes everything else seem like work.

Most times though I was digging through old drawings or manuals for pumps or motors
or valves or instrumentation from 40 years ago trying to find the parts information I
needed, and many times the company that made the stuff back then had closed, been
bought out and sold once or twice, and all I would have is a couple really poor scans of
a manual printed in 1970 something and/or some bad scans of drawings that were near
impossible to read.

 

[DeformedTree]

Well, Mcmaster is heavily used even by those who will never order stuff from there. It's simply one of the best places to identify what you are looking for, what it is called, what exist, etc.

Part of what I think was lost on my comment is that if you are doing to by phone, it would imply giving credit card info over the phone to someone. While that was once normal, that's now a major no no. Extremely insecure.  For those who don't like fraud, having credit card info stolen, etc. It means they won't be able to order parts.  People do it all the time, that doesn't make it a good idea.

 

[AlexThePalex]

Part of what I think was lost on my comment is that if you are doing to by phone, it would imply giving credit card info over the phone to someone. While that was once normal, that's now a major no no. Extremely insecure.  For those who don't like fraud, having credit card info stolen, etc. It means they won't be able to order parts.  People do it all the time, that doesn't make it a good idea.

And you think sending your CC info over the internet is more secure? Think again.

 

[Cheese]

I talked with Festool Service on Monday to order some parts. I asked them about future on-line ordering and was told it is NOW AVAILABLE.  [thumbs up] [thumbs up]

So I tried it and it does work. Just a heads-up for everyone that's been asking for this feature for the last how many ?????? years.

Once you've located the parts, you need to add them to your cart by checking the boxes that the red arrow points to. Shipping costs are based on the purchase amount.

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[squall_line]

Uh oh...

Now there's much less friction to buying random parts for grins and laughs but never did because it was actual work to do (like grabbing a hinge/damper from a TOPROCK to add to my SYS-MFT to keep from slamming the lid)...

Thanks for the heads up!  [thumbs up] [thumbs up] [thumbs up]

 

[Cheese]

Uh oh...

Now there's much less friction to buying random parts for grins and laughs but never did because it was actual work to do (like grabbing a hinge/damper from a TOPROCK to add to my SYS-MFT to keep from slamming the lid)...

Thanks for the heads up!  [thumbs up] [thumbs up] [thumbs up]

That's funny... [big grin] ...I also looked at purchasing the Toprock dampers for several of my attic-cover Systainers as I tend to load them up to capacity. However there is no pricing on items 4, 5 & 9, I wonder how that works for ordering?  I guess I'll find out.  [smile]

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[Cheese]

Uh oh...

Now there's much less friction to buying random parts for grins and laughs but never did because it was actual work to do (like grabbing a hinge/damper from a TOPROCK to add to my SYS-MFT to keep from slamming the lid)...

Thanks for the heads up!  [thumbs up] [thumbs up] [thumbs up]

Ya, well forget that brain fart Squall as those items we both covet...wait for it...are NAINA.

I emailed Festool today and this is my question and their reply.

Hi, In reference to the 205733 SYS Toprock, these part numbers do not have prices so I'm unable to order the items on-line. Specifically the 104623Screw, the 104623Hinge & the 104623Shock absorber.
Thanks.

Hello,

Thank you for your email. These parts cannot be ordered for self repair, we would request you send the TopRock in for repair. You can request a repair in your Myfestool account to get a prepaid shipping label to get it shipped into our service center in indiana.

Thank you,
Laura Heaney

I'm almost to the point of sending an attic-cover Systainer directly to Laura's attention and asking her to convert it to the Toprock specifications.

So...more NAINA as far as I'm concerned. Festool Corporate just keeps beating the horse with fervor.  [dead horse] [dead horse] [dead horse]

 

[edwarmr]

Prices in German ekat:
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