Process For Replacement of Missing Parts

IanB

Member
Joined
Feb 9, 2015
Messages
14
I received a 1010 router this week, and it was missing the guide rods.

I called the dealer (hours away) and they suggested I call Festool first.  Festool suggested I call the dealer.

Is there a proper way to resolve this?

(I'm in Canada.)
 
IanB,
Please PM me your shipping address and i will have the guide rods sent to you ASAP.
Sorry for the inconvenience.

Brent
 
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