PS400 Carvex problem
- Thread starter lee1984
- Start date
That would be good. They have already admitted to me that there was an issue with the psc400 that's why the new model was brought out so soon even the rep admitted it too but The guys at the repair centre say they can't find an issue with it. So they shipped it back to Alloa tool hire as that is closer to the local rep who then delivered it to kelvin power tools for me to collect as he was to busy to get it to me direct. Somewhere along the journey the insert inside the systainer has been broken into several parts.
What the woman at tts said to me was people could be just trying it on to get the newer model.
What the woman at tts said to me was people could be just trying it on to get the newer model.
at statment makes no sence to me.
people went out and bought the new model . it is crap and was replaced with a better version. they are not looking for an upgrade. they are looking for what they paid money from.
tell them it still doesnt work and send it back again. tell them if the same saw comes back again you will want your money back
people went out and bought the new model . it is crap and was replaced with a better version. they are not looking for an upgrade. they are looking for what they paid money from.
tell them it still doesnt work and send it back again. tell them if the same saw comes back again you will want your money back
Timtool
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- Mar 13, 2011
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- 1,011
Festool employees told me a couple weeks ago there was no problem with the 400 itself, the problem was that the saw was so complex to use that you would have needed to train users. That it could work perfectly but only with the right blade.
Now i understand why when i bought mine it came with a box of all different blades, i can say i tried them all when i had a problem and it didn't solve it.
I mailed them once about it, and they told me to go and exchange it at my local dealer for an 420 6 months after purchase!
I lol'ed when i re read my comment about the 400 being the best i ever used, jigsaws are versatile tools and in a few weeks of use you can't encounter every situation with it.
After months of use you encounter many situations and thats' where the problems show up.
Now i understand why when i bought mine it came with a box of all different blades, i can say i tried them all when i had a problem and it didn't solve it.
I mailed them once about it, and they told me to go and exchange it at my local dealer for an 420 6 months after purchase!
I lol'ed when i re read my comment about the 400 being the best i ever used, jigsaws are versatile tools and in a few weeks of use you can't encounter every situation with it.
After months of use you encounter many situations and thats' where the problems show up.
green fever
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- Joined
- May 26, 2012
- Messages
- 174
as woodguy7 stated they will replace it , that said i had problems with an early 400 and that was fixed in the end and i had posted how well it worked in all types of cuts , like woodguy i had the 400 replaced but i must say they are not all duds there must still be a load out there that are doing the job well, i would go back to the rep and ask him to put yours next to a new 420 and test them side by side then point out the difference get him to call tts with the results in front of you , as for him being busy try to get him to come to you i have had festool come out to me on site in the past to test a tool and yes that tool was replaced, i don't see why i should receive better treatment down south after all its the same company with the same goal customer satisfaction surely, i hope it gets sorted, post again with an update.
The rep has not got back in contact nor has he returned any of my calls. I have left him several voicemail messages asking him to contact me to arrange a meeting so that he can visit me on site and have a look at how my jigsaw cuts as he and Festool uk promised. I'm happy with all my Festool products except my carvex and i only use Festool blades in my ts55 and my carvex yet no matter what blade the carvex has it will not cut plumb.
Kev
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- Nov 7, 2011
- Messages
- 7,698
Timtool said:
I'm hoping my 400 is "a good one" then. I haven't experienced the sorts of problems people have reported - but it hasn't had a lot of use either. I've recently added a 420 cordless to the stable, but I haven't studied the differences.
If there are setup issues with the 400, I would have thought some comprehensive setup videos would have found their way onto the web!
Been on to TTS again today was told that my local rep has been on holiday the past 2 weeks and now he has joined the tour currently going round the UK. so i will have to wait until he is free to visit me. i have been told they will call him and try and get him to call me today or tomorrow. Really getting fed up with TTS now its clear they don't really care about customers in the UK :-\. They are probably sitting reading this now anyways [blink]
jmbfestool
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- Jan 9, 2009
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- 6,646
Allan1888 said:
They do read FOG !fact!
Little annoying why they don't get involved but I know they think FOG is stupid.
Saying this I have had very good service from TTS and been very happy with it all.
Been quick to solve my problems and get my tools sorted.
Shame your not having as much luck.
i can back up jmb s statment
i was told by a demo guy that the problems with the ps400 were being way over hyped on the fog and that it was a lot of people trying to blow the problems out of proportion.
they do read the fog and do complain about it
thats all they do .
i wish this side of the pond got the same service that the other side gets.
shane and the rest of the team really show what customer service should be like
i was told by a demo guy that the problems with the ps400 were being way over hyped on the fog and that it was a lot of people trying to blow the problems out of proportion.
they do read the fog and do complain about it
thats all they do .
i wish this side of the pond got the same service that the other side gets.
shane and the rest of the team really show what customer service should be like
I wouldn't say the problems with the psc400 are overhyped. The fact that they replaced 7 parts of my jigsaw on its first visit to them obviously meant there was issues with the machine also the fact that they released a completely new model with different blade guide meant there was issues with the last model. I have not asked them for a replacement machine. I have asked them to fix my current machine so that it cuts plumb. They have told me that they can't replace it until the local rep tells them to as the repair centre couldn't see anything wrong with the way it cut even though it can't cut plumb
Had the same issue. Spoke to one of the repair guys & he said he couldn't get it to cut "out" of plumb !!!! WTF ?
They know the 400 is a dog but they still play these games with their loyal customers. Apart from the issues I've had with the 400 i too have had good service from TTS
They know the 400 is a dog but they still play these games with their loyal customers. Apart from the issues I've had with the 400 i too have had good service from TTS
jonathan-m
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- Apr 4, 2012
- Messages
- 329
I'm pretty sure it's an American thing. I've never ever, in Europe mind you, gotten the service I read American customers get. I haven't needed Festool service yet, but I'd be surprised if it's on the same level in the EU as it is in the States.Alan m said:
It's simply a completely different culture in terms of shopping and with it also different customer service/support.