Recall On 55REQ...

[Peter Durand]

When a company issues a recall (auto, household things etc) there is a statement saying what the problem might be.

FOG has a lot of members but it certainly doesn't cover all the folks who bought this saw. As I understand it the dealer registers you or one does it oneself. So Festool has a database. So far I have received nothing from Festool telling me what the problem might be.

Anybody have news?

 

[ccarrolladams]

Peter, answers to your questions can be found on the Ask Festool Discussion.

 

[elfick]

Hey all,
New Festool'er and FOG member here and my first Festool was the TS 55 REQ + CT 26.  [eek]

I haven't heard anything about the recall from Festool or my dealer (Woodcraft) so I'm wondering if it is a full-blown recall or limited to certain runs or if I should just contact Festool directly.

I've only had it for a bit over a month and I'd hate to send it away already.

-Lee

 

[peter halle]

First - welcome to the forum.  Sorry to see your first post have to be about this.

Here is information posted in another thread here:

"Festool has notified the Consumer Product Safety Commission (CPSC) and Health Canada of a potential problem with the plunge mechanism on some TS 55 REQ Plunge-Cut Track Saws.  While investigation is continuing, Festool, in cooperation with the Consumer Product Safety Commission (CPSC), intends to recall affected units. If you have a TS 55 REQ Plunge Cut Track Saw, please discontinue use immediately and call Festool directly at 1-855-784-9727. "

You should contact Festool.

Peter

 

[ScotF]

For those on the fence about getting a TS75 in lieu of waiting for the 55REQ, I love my 75 and have been very pleased with its performance since I bought it.  You just might find that the extra capacity and power suites your needs and it is really not that much heavier than the 55.  Plus you could always sell it later if you wanted to re-buy the 55REQ and come out ahead in the deal.  It is a bummer that things like this happen, but they do and it is great to see Festool stand behind their offerings and provide options to appease its customers. 

Scot

 

[Samo]

For those on the fence about getting a TS75 in lieu of waiting for the 55REQ, I love my 75 and have been very pleased with its performance since I bought it.  You just might find that the extra capacity and power suites your needs and it is really not that much heavier than the 55.  Plus you could always sell it later if you wanted to re-buy the 55REQ and come out ahead in the deal.  It is a bummer that things like this happen, but they do and it is great to see Festool stand behind their offerings and provide options to appease its customers. 

Scot

I wish I was able to recieve a TS75 with a generous discount like the recall has offered to customers.  The 75 is really necessary for slabs and large doors, timbers.  Why would you not have one?

 

[promark747]

Plus you could always sell it later if you wanted to re-buy the 55REQ and come out ahead in the deal.

I wish I was able to receive a TS75 with a generous discount like the recall has offered to customers.

While the swap option is fair in my opinion, it's not the financial windfall it may seem to be.  Yes, there is a difference of $110 between the price of the 55R and the 75....however, the rails are not being swapped.  So unless my math is wrong, you are essentially coming out $40 ahead if you view the deal in its entirety.

 

[Guilliaume woodworks]

Plus you could always sell it later if you wanted to re-buy the 55REQ and come out ahead in the deal.

I wish I was able to receive a TS75 with a generous discount like the recall has offered to customers.

While the swap option is fair in my opinion, it's not the financial windfall it may seem to be.  Yes, there is a difference of $110 between the price of the 55R and the 75....however, the rails are not being swapped.  So unless my math is wrong, you are essentially coming out $40 ahead if you view the deal in its entirety.

Yup, I was thinking about that last nite. The t75 comes with longer guide rail  than the t55. I still going with the swap though. Got my ups return  label today, she will be leaving me tomorrow  [crying]

 

[BSHuff]

So does this mean next year at the reconditioned sale there will be a ton of ts55eq saws for sale

 

[Brice Burrell]

So does this mean next year at the reconditioned sale there will be a ton of ts55eq saws for sale

Ha, I think you're right about that. The "R" stands for recall and next year it will be recondition. [tongue]

 

[festnoob]

Plus you could always sell it later if you wanted to re-buy the 55REQ and come out ahead in the deal.

I wish I was able to receive a TS75 with a generous discount like the recall has offered to customers.

While the swap option is fair in my opinion, it's not the financial windfall it may seem to be.  Yes, there is a difference of $110 between the price of the 55R and the 75....however, the rails are not being swapped.  So unless my math is wrong, you are essentially coming out $40 ahead if you view the deal in its entirety.

Yup, I was thinking about that last nite. The t75 comes with longer guide rail  than the t55. I still going with the swap though. Got my ups return  label today, she will be leaving me tomorrow  [crying]

Well, all true, unless you buy a reconditioned TS75 then you come out on top with the longer rail. After all is said and done your NEW TS55 will be a reconditioned tool in the end.

EDIT: Also, wouldn't Festool want to get rid of some TS75's??? I'm sure they will implement the upgrades of the REQ into a TS75 REQ soon enough...minus the recall of course

 

[darita]

I'm one of those that are waiting for more info.  Is there any?

 

[mouppe]

Disappointingly, no.

 

[peter halle]

I am sure that Festool will let us know more as soon as they can.  I am not involved and do NOT have any insider knowledge, but can only imagine that once they started the process all sorts of requirements and restrictions came into play.

Peter

 

[darita]

Good clue!  Thanks...

 

[Brice Burrell]

I strongly suggest no one attempt to modify their saw in any way.  You may void your warranty.

 

[peter halle]

I strongly suggest no one attempt to modify their saw in any way.  You may void your warranty.

I TOTALLY AGREE!  

Modifying your tool when you have been offered options is plain stupid and unnecessary.  This recall is about safety concerns.  Please pay attention and discontinue use of the tool, investigate the options available to you offered by the manufacturer.

We often read here about the resale values of Festool products and there is even an active Classified area on the forum.  Let me introduce a thought to you who aren't thinking about going thru the recall process or are thinking about self-modification.  If later on someone who has one of the affected saws sells his saw as used, and he has modified it himself, or has not gone thru the recall process - and the buyer gets injured, guess who will contacted by the personal injury attorney?  The person who previously owned the saw; knew about the recall; didn't adhere to the manufacturer's requests, and modified his tool, and then sold it that way.  Good luck to him / her.

Disclaimer:  I am a Festool owner.  I am not an employee.  I was elected by members here more than three years ago as a Moderator of this forum to be a representative of the members on a manufacturer owned forum and I have done my best to make this place a better place to visit and share knowledge.  The comments above are my own, not encouraged or discussed with the manufacturer or anyone else.  In fact I may have been too harsh and I run the risk of moderation for my shouting and potential rudeness, but this is serious and I don't care.

I do care about the health and wellness of people here both now and in the future.

Peter Halle

 

[festnoob]

I'm not suggesting anyone modify it, simply stating it could be done. Could and should are 2 different things. BUT LIKE STATED ABOVE- it would be stupid (i don't know about unnecessary though).

Anyhow, I'm taking a deeper plunge (pun intended); I'm swapping mine today for the TS75...I'm not sure how to feel about that yet as I just bought the saw a week and a half ago, but I need a track saw in my shop.

 

[peter halle]

Please do not take my post as being directed to you.  I just worry about safety of others.

Peter

 

[darita]

Well said Peter.

After looking at Sukurama's photographs, it has just occurred to me that there is a major difference in the 55REQ B sold in Australia and the one in Nth America, and I am not talking about voltage. Have a close look at this photograph.

I will modify this post with a closer picture within 24hrs, after all its 11.15pm here, I am in bed!

Please, share....