Recon tools - the final stretch - 40% off all tools

Stoli said:
Bob Marino said:
They asked if/when another is available that I grab one for them.  I said  "of course." That wrong? Really?
Click to expand...

So what happens if I am lucky enough to see a Kapex on the list before you do, but call you to order it?  Who gets it, me or the person on the wait list? 

And now I am kicking myself for not asking you to do this when we talked this morning about this very tool.
Click to expand...

Ok, good question, but the Kapex is kinda unique in that there was only one this am and is the hottest tool. And I did make a note to myself to take down names and numbers, as I did keep your number. I have to give thought though, as on this  recon sale this has not yet come to actually making that choice. But do I deny the  earlier customer who asked to get the tool/tools when/if they come or give it to a customer newly ordering it?  And what happens if 2 or a dozen customers  ask to keep them posted when such a hot tool comes up? Again, good questions and I need to give that thought - thanks! I'd be curious to hear what other dealers think.  I suspect their is no right or wrong on this one. Where is Solomon when I need him? ;)

Bob
 
I was caught flat footed, as apparently were many others, as to when we could start placing our orders.  From all appearances, and going back and reading the first several posts on this thread, it led me to believe if you wanted a tool at the 40% discount, be prepared to stay up and try to call at midnight EST, that is when the sale started.  Only when browsing the FOG that evening did I notice several people had posted that they had called or PM'ed their favorite dealer to get on the "list".  By that time, it was pretty much a done deal, if you didn't have that order in early, you were SOOL......

No big deal.  I'm certainly not going to call foul and claim the list was unfair, unethical, etc..  I will know better next year, not next time, which leads to my next comment.......

What DOES bother me though, is here I am thinking okay, when the next tools show up, at whatever time of day that may be, it will be first come first served, WHEN the tools appear.  Now, appears there is still a list(s) and if you're not on the list, you are once again out of luck.

About the only way you may have a chance is to find a dealer that doesn't have a list, and is willing to place that order when/if the tool you want shows up on the site, and hope those already on the list(s) are ordering a different tool.
 
Bob Marino said:
Stoli said:
Bob Marino said:
They asked if/when another is available that I grab one for them.  I said  "of course." That wrong? Really?
Click to expand...

So what happens if I am lucky enough to see a Kapex on the list before you do, but call you to order it?  Who gets it, me or the person on the wait list? 

And now I am kicking myself for not asking you to do this when we talked this morning about this very tool.
Click to expand...

Ok, good question, but the Kapex is kinda unique in that there was only one this am and is the hottest tool. And I did make a note to myself to take down names and numbers, as I did keep your number. I have to give thought though, as on this  recon sale this has not yet come to actually making that choice. But do I deny the  earlier customer who asked to get the tool/tools when/if they come or give it to a customer newly ordering it?  And what happens if 2 or a dozen customers  ask to keep them posted when such a hot tool comes up? Again, good questions and I need to give that thought - thanks! I'd be curious to hear what other dealers think.  I suspect their is no right or wrong on this one. Where is Solomon when I need him? ;)

Bob
Click to expand...

  Ok, I've given it some  thought  for your  question:
So what happens if I am lucky enough to see a Kapex on the list before you do, but call you to order it?  Who gets it, me or the person on the wait list? 
In this particular scenerio, since you brought to  my attention; you get the tool; no question.

B
 
I thought I'd chime in here and defend Festool (and Bob Marino, who I don't personally know, but appreciate here on the forum).

For what it's worth, I learned about the 40% from Bob's post here on the FOG the night before and was very excited. 

I tried to order a Carvex jigsaw and a dual mode sander first thing the next day.  By then, the sander had dropped off the list, and the Carvex order didn't go through as it had been snatched up in real time right in front of me.  Sure I was disappointed to not get my new toys for a sweet price, but I don't fault Festool.

Reading some of the comments here where folks are really mad at the rollout or Festool, or wishing folks could buy direct, here are my thoughts (my intent isn't to make anyone feel bad, it's simply to thank Festool and Bob for in my opinion going above and beyond):

-Let's assume Festool either email blasted or even personally called every Festool owner one week before the sale.  Let's also assume that the "sale" officially began at 12:00pmEST instead of AM.  Let's stretch to even say customers could order direct without using a dealer.  Here is what would likely happen-

Supply still wouldn't meet demand (so many folks…likely more folks would be competing for tools, and the many if not the majority would still not get what they wanted, resulting in disappointment not unlike some experienced with the most recent sale)

Festool would be competing with their dealers, undercutting them (which would not be cool IMHO).  To me Festool is a complete system, which includes all the tools working together along with dealer support and company support as one complete package.

Bottom line, there is more demand than supply when a premium product sells for the most dramatic discount ever (well below they sell for used in many cases).  Regardless how they choose to roll it out, there will be more demand than supply and not everyone who wants to participate will get the chance to.  No big deal.

I personally applaud Festool for being awesome and doing this, and thank Bob Marino for letting us on the FOG know about it.  It was fun and exciting from my end and though I wish my transactions had worked out, I'll just stay tuned through November as there are more reconditioned tools expected to be sold.

I hope that doesn't sound like a rant.  I just wanted to offer perhaps a different perspective from a guy who didn't end up getting what he had hoped, but is just fine with how this all worked out.

Also, thanks to all the other FOGgers who make this a great place for a guy like me to hang out and soak up the knowledge.
 
Baremeg55 said:
I was caught flat footed, as apparently were many others, as to when we could start placing our orders.  From all appearances, and going back and reading the first several posts on this thread, it led me to believe if you wanted a tool at the 40% discount, be prepared to stay up and try to call at midnight EST, that is when the sale started.  Only when browsing the FOG that evening did I notice several people had posted that they had called or PM'ed their favorite dealer to get on the "list".  By that time, it was pretty much a done deal, if you didn't have that order in early, you were SOOL......

No big deal.  I'm certainly not going to call foul and claim the list was unfair, unethical, etc..  I will know better next year, not next time, which leads to my next comment.......

What DOES bother me though, is here I am thinking okay, when the next tools show up, at whatever time of day that may be, it will be first come first served, WHEN the tools appear.  Now, appears there is still a list(s) and if you're not on the list, you are once again out of luck.

About the only way you may have a chance is to find a dealer that doesn't have a list, and is willing to place that order when/if the tool you want shows up on the site, and hope those already on the list(s) are ordering a different tool.
Click to expand...

  Again, what should I do when a customer who did not get that RO 150 or TS 55REQ  on first go round, asks that I order one if I see it come up and I look at the list and see it there? Not sell it to him? And there are dozens of dealers competing for the same sale for their customers.
Bob
 
 
Bob,

Just to be clear, I have no issues whatsoever with you, or Tom, B, or any of the outstanding dealers here on the FOG.  I simply made a comment on the way the sale process unfolded.  The one I was annoyed most at was myself, for not paying more attention, or asking a question on how or when to order.  [eek]  no one to blame but myself for missing out on the tool I wanted!

I'm fairly certain you dealers don't particularly care to stay up half the night placing orders!!  And to the dealers that stayed up half the night trying to fulfil your customer's orders, you have my appreciation and respect!  That is service above and beyond what anyone on this forum should expect.

The reconditioned tool sale "system" needs to be improved.  No simple task that.  I for one have no answer, and no suggestions.  Too many people, wanting too few tools, in too short of a time frame to lay claim to a tool.  All in all, outstanding that Festool offers such a sale.  Ultimately, some customers will be satisfied, other not.  That's life......

While the 40% discount is/was extremely tempting, and I was wanting to bite on the TS 75, I have to admit that I still prefer a new tool, with the full term outstanding warranty, and 30 day satisfaction route.  Can beat that!!!  I've purchased tools in past from you and Tom B, and will continue to do so going forward. 
 
Baremeg55 said:
Too many people, wanting too few tools, in too short of a time frame to lay claim to a tool.  All in all, outstanding that Festool offers such a sale.  Ultimately, some customers will be satisfied, other not.  That's life......
Click to expand...

Now that I can agree too.

No matter what shape or form Festool would offer this sale, some people would be lucky and some wouldn't. 40% off is an unprecedented discount and I can only get it by looking at used tools. So people should be lucky Festool even gives you this unique opportunity.

Mind you, there's no reconditoined tools sale whatsoever in other countries around the world, except in North America.

So what's gonna happen? A lot of people jump on a pile of tools that's not big enough to give everybody what they want. Plain and simple.

So some people will have bad luck this time. And be lucky other times. That's life. Be a man about it.

Now where's that thread again I read here the other day, about entitlement...?
 
I think Shane did everyone on this forum a favor by announcing the sale before it went into effect.  But as the saying goes, no good deed goes unpunished--now there are all kinds of back and forth with the lists and the pissed off people and on and on...  As others have said there was a lot of demand and very little supply at this discount level-- no need to take it out on anyone.  Everything was done above board, I believe.

What I think the reason the recon sale went to 40 percent off was that not too many were buying at the 10-30 level and the levels of recon inventory were increasing (still not enough for everyone, but probably more than Festool wanted on hand).  That little bump put a lot of people over the edge both in buying decisions and in acting somewhat less than rational regarding not getting sometning--just a theory, of course--I have no inside info.

I ordered a couple of things but I'm not holding my breath--too many other real things to worry about.  And if someone wants to check the list update every few minutes and they score a great deal, I say good for them--I would be genuinely happy for a fellow FOG dude.
 
For all you guys crying about not being able to buy a recon. tool at 40% off…… keep your eye on Ebay.

I bought them ALL and will be selling them at 20% off list.      So if you didn't get a recon. tool at 40% off…..  I'm the reason why.

LOL !

And if you believe that, I've got some swamp land down in Florida I'm looking to sell.
 
Clearly, this thread is a self-selected group and there's nothing wrong with that. The supply and demand problem is obviously the case. But I hold to my personal opinion that this particular system for selling reconditioned items is antiquated given the current technology at our finger tips. Calling to make an online order with limited supply is a little crazy making to say the least.

Good luck to all those either glued to their screens, or, calling in their orders before they appear and hoping for the best.
 
I have spent thousand of dollars with a FOG dealer.    I was one of the guys that "placed" a order before midnight.

I called him, told him what I wanted, gave him my credit card information and hoped for the best.

I did not receive a conformation message that I was able to get what I wanted……I was not able to buy anything at the 40% discount.

I've spent so much money with this dealer, but did I receive "special" treatment?    NO !!!!

It's a first come first serve sale.  The dealers have NO clue what is available and when it's available.

No wonder why the "entitlement" thread is floating around here.      So what if you couldn't spend money on a tool.

Ebola is spreading like crazy and you want to cry about not being able to spend money……

LOL  ! ! ! !

People looking to cry about something….will find something to cry about.

Eric
 
I saw the email but it didn't sink in at the time. I checked when I got home from work and had to refresh the page...I thought to myself where did it all go?  I guess I missed out...  I would have used that opportunity to buy a couple of items I wanted but couldn't justify buying at full pop. 

I am still debating on the CMS so maybe this was a sign that I need to keep saving.

Grats to those who got something.

 
Walked into my lumber yard/festool dealer and he says "hey Jay you know about the 40% off festool recon sale!" I said holy crap what's available.  Looking at the freshly updated printout I said get me the c15 set and the t18 set.  He said you got it, they're yours.  After I leave I think, "I hope he heard me right". So I go back in and ask if he indeed heard c15 and t18 sets.  He goes, dang I thought u said t15 and t18. Totally understandable mistake.  We refresh the sight and the c15 set was gone in about five minutes.  Oh how I wish I circled them instead of telling him. Oh well,  I feel greatful he told me about it when I walked in. I'm pumped I got the t18 and someday I'll get the c15, but man did that stuff go quick! Whoever got the last c15 set, please feel free to gloat you lucky dog :D
 
I finally connected with Bob M and got a T18 though not the set I wanted or the syslite.

Maybe Festool could do something as simple/complex as setting up a special web ordering system for these infrequent sales that included a choice of which dealer the sale should go through. Then start the sale at some specific time and let the internet decide who gets in first. True everybody would not be happy, but at least a better sense of fairness could be maintained.   
 
Guys
Just an fyi that even before i knew I got the carvex I wanted I emailed Bob and said - I hope I got it but however it ends up I do appreciate everything you do as a dealer and on the forum. This is my favorite site and it's great here because we have Shane - Seth - Peter and all the other great moderators and forum members/ dealers. We are lucky to have this great site and giving group of members!!

My 2cents

Frank
 
Grasshopper said:
I thought I'd chime in here and defend Festool (and Bob Marino, who I don't personally know, but appreciate here on the forum).

For what it's worth, I learned about the 40% from Bob's post here on the FOG the night before and was very excited. 

I tried to order a Carvex jigsaw and a dual mode sander first thing the next day.  By then, the sander had dropped off the list, and the Carvex order didn't go through as it had been snatched up in real time right in front of me.  Sure I was disappointed to not get my new toys for a sweet price, but I don't fault Festool.

Reading some of the comments here where folks are really mad at the rollout or Festool, or wishing folks could buy direct, here are my thoughts (my intent isn't to make anyone feel bad, it's simply to thank Festool and Bob for in my opinion going above and beyond):

-Let's assume Festool either email blasted or even personally called every Festool owner one week before the sale.  Let's also assume that the "sale" officially began at 12:00pmEST instead of AM.  Let's stretch to even say customers could order direct without using a dealer.  Here is what would likely happen-

Supply still wouldn't meet demand (so many folks…likely more folks would be competing for tools, and the many if not the majority would still not get what they wanted, resulting in disappointment not unlike some experienced with the most recent sale)

Festool would be competing with their dealers, undercutting them (which would not be cool IMHO).  To me Festool is a complete system, which includes all the tools working together along with dealer support and company support as one complete package.

Bottom line, there is more demand than supply when a premium product sells for the most dramatic discount ever (well below they sell for used in many cases).  Regardless how they choose to roll it out, there will be more demand than supply and not everyone who wants to participate will get the chance to.  No big deal.

I personally applaud Festool for being awesome and doing this, and thank Bob Marino for letting us on the FOG know about it.  It was fun and exciting from my end and though I wish my transactions had worked out, I'll just stay tuned through November as there are more reconditioned tools expected to be sold.

I hope that doesn't sound like a rant.  I just wanted to offer perhaps a different perspective from a guy who didn't end up getting what he had hoped, but is just fine with how this all worked out.

Also, thanks to all the other FOGgers who make this a great place for a guy like me to hang out and soak up the knowledge.
Click to expand...

  See, I asked for the wisdom of Solomom and I get Grasshopper. [big grin] Thanks for the kind words. Well stated but  I will differ with this statement.

Festool would be competing with their dealers, undercutting them (which would not be cool IMHO).  To me Festool is a complete system, which includes all the tools working together along with dealer support and company support as one complete package.

Ok, here's an idea that I mentioned years ago. Festool offers the RECON TOOLS ONLY on their site for direct sales to end customers.  Have a "box" that customers will click to give their dealer of choice credit. Obviously that commission paid would be lower that what is offered under the current system, but that's only fair, because the dealers really aren't going of the legwork. I can't imagine any dealer in such a scenerio  feeling that he was in competition with Festool.
  Way more practical, easy, fair and faster than the current archaic way the ordering system works. Win win for customers, dealers and yes even Festool. So simple, so very simple......

Bob
 
Simple....??????  I've worked for the State for some time! The more complex, the better I sleep! Of course my stomach..... [tongue]

Thanks for your selfless service to us Festool Freaks Bob! Your the best! I keep checking the Recon site.....gonna be another long, somewhat "Christmas Eve to a 12 year old" night for me:)
 
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