Recon tools - the final stretch - 40% off all tools

[PA floor guy]

I thank festool for this opportunity, I got 3 mini's today, while I didn't get everything I wanted, I am thrilled to get these deals. I live for these recon sales, that is how I purchased ALOT of my festools.  The last sale, I was able to get 16 items, this sale I got a total of 7.  I will get another tool or 2 for sure. Anyway, I see there are some unhappy campers, guys, just keep watching, you will get yours.  Please festool, keep having these sales every year, it's honestly how some of us get to feed our addiction.  Thanks for the opportunity.    Sam

 

[JCLP]

I'm jealous to see that only Americans foggers are enjoying this 40% off sale. We up hear, north of the 49th parallel, are not as lucky. Contacted one of our dealers and we are still stuck with the 10%, 20% and 30% sale. It's interesting as well that on the Canadian Festool site, festoolcanada.com, their is a link on the home page teasing us on "great savings on reconditioned tools" but when you click on the link it re-directs you to the American list. We don't even get to see a list like our friends down south do. It's interesting that in some instances, like warranties on festool tools, we are treated like the 51st state and in other instances we are not. Not happy.

 

[Administrator_JSVN]

It's interesting that in some instances, like warranties on festool tools, we are treated like the 51st state and in other instances we are not. Not happy.

The warranty is identical in the US and Canada.  [blink]

Also, remember that in Canada you have access to reconditioned tools all the time. In the US, only during special times periodically. So, there are advantages to being in Canada as well.

 

[adugas]

I'm jealous to see that only Americans foggers are enjoying this 40% off sale. We up hear, north of the 49th parallel, are not as lucky. Contacted one of our dealers and we are still stuck with the 10%, 20% and 30% sale. It's interesting as well that on the Canadian Festool site, festoolcanada.com, their is a link on the home page teasing us on "great savings on reconditioned tools" but when you click on the link it re-directs you to the American list. We don't even get to see a list like our friends down south do. It's interesting that in some instances, like warranties on festool tools, we are treated like the 51st state and in other instances we are not. Not happy.

I tottally agree, I tried contacting 2 dealers here and neither one could split me a list of what was on sale at the difference % sales to see.  All I got for a response was recon told are 10%. I still haven't hit a redone from my main dealer i use but i think he on vacation out of town.

 

[JCLP]

It's interesting that in some instances, like warranties on festool tools, we are treated like the 51st state and in other instances we are not. Not happy.

The warranty is identical in the US and Canada.  [blink]

Also, remember that in Canada you have access to reconditioned tools all the time. In the US, only during special times periodically. So, there are advantages to being in Canada as well.

Reconditioned tools all year? That's news to me and probably others as well. This is not advertised at all. This is the first I hear of it. Also, the dealer I talk to yesterday mentioned that we are only offered a 10% discount and not 20 or 30 and especially 40% off. Maybe a link on the Canadian web site that shows a list of reconditioned tools available in Canada like the US web site, as the dealers are not offering this info freely, would be a good idea. I understand that they want to sell tools out of their inventory but they need to provide the same level of customer service as some of your US dealers and let us know of these deals.

 

[mrwilby]

Attempted to get a drill this morning but missed out... By the time somebody was able to return my call both sets I was interested in were gone. Definitely agree the ordering process for these is less than ideal but I will not lose sleep over it.

 

[Administrator_JSVN]

Reconditioned tools all year? That's news to me and probably others as well.

Yup, all year. Now you know.  [wink]

I don't think our Canadian repair center has a way for me to electronic interface with their system for inventory availability, but I will check on it.

 

[Michael Kellough]

There has to be a better way to run these sales.

+1  Why isn't Festool should just be selling these direct.

As I've posted before, we consider our dealers our partners. We don't want to slight our partners by selling these direct.

As a dealer, how would you feel if your distributor suddenly became your competitor, underselling you by 10-40%?

In the end, we try to be fair and equal to everyone. So, the intention is good even if some of you are unhappy with the way it's done. Apologies if that is the case.

Shane

At 40% off I doubt the dealers are making any money filling these orders.
I get the impression they participate mainly to further good will with their customers.
They just might be happy to have Festool sell the 40% off tools directly.

Since the tools are shipped from the Festool facility most customers have to pay sales tax so the only thing
the customer gets from this procedure (other than the huge discount) is the chance to chat with their dealer.

 

[mcooley]

Any thoughts on time frame for shipping the 40% sale items? I imagine they are swamped.

Thanks!

 

[copcarcollector]

Any thoughts on time frame for shipping the 40% sale items? I imagine they are swamped.

Thanks!

Quote from: pettyconstruction on Today at 10:33 AM

After a order is placed ,how long before it is shipped?
Thanks,Chuck

Normally, it would be same day for orders place before noon. But, with the sheer volume of orders coming in, I would conservatively say that you should expect it to ship within 3-4 business days.

Shane

 

[mcooley]

Excellent, thanks for the quick reply. The current list is a mere shadow of what was there this morning, pretty funny how fast it all went.

m

 

[elfick]

Excellent, thanks for the quick reply. The current list is a mere shadow of what was there this morning, pretty funny how fast it all went.

m

I got a kick out of reloading the page every hour or two to see how much was sold.

 

[sgt_rjp]

I submitted my wish list to my dealer yesterday.  I haven't gotten any emails from Festool, so I'm assuming I didn't get anything?

 

[JCLP]

Reconditioned tools all year? That's news to me and probably others as well.

Yup, all year. Now you know.  [wink]

I don't think our Canadian repair center has a way for me to electronic interface with their system for inventory availability, but I will check on it.

Thanks Shane.

 

[duburban]

I submitted my wish list to my dealer yesterday.  I haven't gotten any emails from Festool, so I'm assuming I didn't get anything?

I wouldn't be surprised if the systems are a little behind. I'm in the same boat as you.

 

[Bob Marino]

Hi Frank,

Sorry you missed out on the items you were looking for.  Once the announcement was made - a little after 11AM today, anyone could call in an order to their dealer of choice. They are not reserving anything, simply getting in que for the time when the actual orders could be placed by the dealers. Orders are by almost always finalized by phone, even if a PM or email was sent by a customer.
  No dealer has the whatever, as far as I know, to allow these recon orders to be placed on their own web sites, which would be wonderful. It's tough enough to be able to get the orders manually placed that were ordered sometime earlier in the day. Having the call-ins and emails not start until midnight would even be a tougher feat, especially for dealers and customers on the East Coast.
Perhaps on the next recon sale, there can be a more "user friendly" means of administering/ordering the tools.

Bob

Bob,

Not to beleaguer a point, but reviewing the posts, there was no mention of emails or pm's being accepted until your post of 6:57 PM, when you posted this:

Ok, I've gotten some emails and calls about ordering. It's best to call sooner rather than wait until 12 am EST. I am setting up the ordering que now, so best to get in que ASAP, as the Recon are tools now, as always, on a first come first serve basis. And there are many?/some other dealers to "compete" or rather vie with for the tools. And all we dealers are going to give this rodeo our best effort.
I guess the good news is that the initial inventory may quickly sell, but the list is does get repopulated at times.

Bob

That post was near midnight my time (Five hours ahead of EST)

I'm not sure how you figure that people were supposed to know that they could PM or email their orders.... and earlier, you had innuendos about being ready for midnight call-ins referring to vitamins and Red Bull.

I'm just disappointed that the "rules" were not more clearly delineated in the announcement. I would have been first aboard for the two items I wanted.  You'll still be getting my order for the two at MSRP next month, but I'll still have a bad taste in my mouth about the way that this "sale" was not rigorously kept to specific rules and times by Festool and their dealers.

Frank

Frank,

  This is most like any other announcement about former recon tools or new tools. The difference here is that the time between Festool dealers being informed and then the dealers announcing here on the FOG or by emails was short - hours, not days or weeks as when a new tool or accessory is launched.  So yes, those FOG members were the first to know. Once any bit of info is made public, dealers can take email, PM or phone requests as they come in. It would be an entirely different matter, if a dealer contacted a customer prior to a public announcement and took their order so they can have a leg up and get in que before that que is open.
You bet I made mention - once the notification went out, that I was available  for order placement from that moment until the calls stoped coming - in this case about 3:45 am.  Been doing that with these recon tools for as long as the recon tool program has been in existence. Another major difference is that customers must contact dealers directly to have the dealer place the order, since there is no online ordering capability/access for a customer to order the tools via the web.
 

I did mention that I was getting emails and such about he tools and ordering and I absolutely wanted to make sure that (many) customers  did not have to stay up until midnight to place an order, so I posted as such.  There was a huge crush at midnight which would have been even worse had ordering/emailing/PMing/voicemailing/calling been left until midnight. I did not then and do not now, see any bending of any rules, nor even a hint of improper behavior. I am sorry that you did not hear of this sale in time and missed out on some very good deals.

  Bob

 

[Just F Me]

I hate to say it, but this 40% off Festool Recon sale is exactly like Black Friday...you snooze, you lose.  Some people are more in the know and unfortunately, that's the way it is.  Capitalism waits for no one.  I love America.

 

[Administrator_JSVN]

Not to get everyone's hopes up, but we may have actually more inventory that will be showing up tomorrow or Thursday. No idea what items or in what quantities. I will be traveling tomorrow, so I will not be able to alert you.

 

[bigjonh]

You can't always get what you want...
These kind of sales help me measure if my viewpoint of material things has become imbalanced.
Mind you I use these tools to make a living. But if I'm all bent out of shape because I missed a chance to buy something, then it's time for an attitude adjustment. The worst was the seven corners hardware clearance. I had a cart full of things I thought I needed, didn't get one of them. Maybe it worked out this time, maybe it didn't. At the end of the day they are just tools/objects they don't make you something you're not.

 

[Daver]

Maybe it worked out this time, maybe it didn't.

Thank you to Shane and Bob and everyone working long hard hours to make this sale available to us.

Dave