Bob Marino
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Daver said:
Welcome and really a big thanks to all the customers for their orders and support...and patience.
Bob
Recon tools - the final stretch - 40% off all tools
- Thread starter Bob Marino
- Start date
Welcome and really a big thanks to all the customers for their orders and support...and patience.
Bob
FYI I purchased online yesterday (not calling in via phone) and did receive from the retailer after doing so my order confirmation. So, if this works then I do think some retailers had inventory for purchase online as opposed to the static list. In fact, there was even a 40% off section under specials. Hope this helps.
m
m
Walk On Wood
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A Kapex has made the list! $840
Throwback7r
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Kapex gone
I ordered from Festools-online (Beaver Industrial) when the current (pre-40%) recon sale started and while I had a very positive experience, I still ended up having to get them on the phone because I live in a state in which Festool charges tax and, at least at that point, Beaver wasn't setup to account for that. So, while still a good experience, having to get on the phone kinda negated the whole point of ordering online for me. After the 40% started I just called one of the dealers actively posting about the sale and ordered over the phone... all in all it was faster and less painful than ordering online and doing effectively a second order over the phone.
I called and nope no order for me! Real bummer. Even though I ordered "online" the time between doing that and having someone "manually" order it from Festool on their end meant that there were no items left. Very disappointed. Given how great a company Festool is this ordering process doesn't make any sense. The only thing worse would be faxing our orders in. Maybe next time.
Well I'm not going to get much work done today, I will be refreshing the recon sale page every minute or so [tongue] I'm hoping for a HL850, MFK700 and OF1010, maybe even a CT36 or CT48. I had placed my order early on (1:00pm 10/13), but as luck would have it, I didn't get everything that I wanted. So far I think that I have a TS55R coming.
While this approach may not be perfect, it is still a pretty amazing deal!
[thanks]
While this approach may not be perfect, it is still a pretty amazing deal!
[thanks]
Greg M
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Convincing arguments on both sides about if lists should or shouldn't have happened before the 40% off went live. I think it was wrong but if Festool doesn't care about it then the dealers are free to do as they wish. I do believe that it can give some the impression of unfairness.
I got an email within a few minutes of midnight from another dealer that I assume didn't take a list. I called right away and got an order placed. He had to call me back because someone was on the line ahead of me but that only took about 2 minutes. I got the items that I wanted.
I'm suppose to get notified of new posts in the dealers area but I didn't get any yesterday. I guess it worked out because I would probably have ended up on Bob's list and who knows how long that list was. By calling into another dealer at midnight my order was most likely placed sooner then if I was on a long list, but who knows.
Bob's taking a list and checking it twice helped reduce the midnight calls so my call went through
Absolutely no knock on Bob here. Obviously Festool doesn't have any problem with a list prior to the sale starting so Bob is working within the the guidelines. He works hard and it shows by his reputation here on FOG. I've ordered from him before and will again.
I got an email within a few minutes of midnight from another dealer that I assume didn't take a list. I called right away and got an order placed. He had to call me back because someone was on the line ahead of me but that only took about 2 minutes. I got the items that I wanted.
I'm suppose to get notified of new posts in the dealers area but I didn't get any yesterday. I guess it worked out because I would probably have ended up on Bob's list and who knows how long that list was. By calling into another dealer at midnight my order was most likely placed sooner then if I was on a long list, but who knows.
Bob's taking a list and checking it twice helped reduce the midnight calls so my call went through
Absolutely no knock on Bob here. Obviously Festool doesn't have any problem with a list prior to the sale starting so Bob is working within the the guidelines. He works hard and it shows by his reputation here on FOG. I've ordered from him before and will again.
So are we to believe the so-called "lists" were only for yesterday? Or are some keeping lists now in order to grab whatever shows up between now and when the sale ends? I have a hard time believing some dealers aren't preparing to do the same thing the next time. Not being straight forward is a real image problem in my opinion. And lastly, it sounds like some people have suggested that individuals on this forum who are dealers have always reached out to members before the sale goes live, no? This too feels a bit old world. It it's true. I'm confused.
Bob Marino
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mcooley said:
Ridiculous! What list!?! No dealer gets a heads up from Festool Service about any batch of tools that's going to be newly available. When tools come up they come up, when they are gone they are gone. When the recon sale was announced here on the FOG, the participating dealers were getting phone calls and emails from customers wanting to place an order for the tools. I took my customer's information - tools/address and credit card, so when the clock struck midnight, I could start placing the orders. Nothing could ordered before midnight if they wanted the 40% discount.What in heaven's name is wrong or different about that? What the hell is not straight-foward about that? I assume other dealers did the same, but I will let them speak for themselves, if they so choose.
If a recon tool is not available now and a customer wishes for me to place the order if/when it's available, I should not take his info and place it on a waiting list? That's wrong? Really? This morning the KAPEX was available for sale, inside of 15 minutes I had a couple of phone calls and a half dozen emails asking to buy it. 25 minutes later, when I got back home, it was gone. I emailed or called them back saying it was gone. They asked if/when another is available that I grab one for them. I said "of course." That wrong? Really?
As for me personally, no customer was given any prior notice by me about this nor any other sales, promotions or new releases. That's not what I do.
Bob
Well, sounds like some believe there were lists and some not. Like I said, I really don't know how this whole thing is run from the top. For example, I asked a retailer since my order got cancelled would it be possible to be notified if the item should become available again and they said no. So it sounds like some are operating on different assumptions. The official Festool email I got was at 7:39 am on Tuesday. I never saw any official transmission about the sale beginning at 12 midnight, except, here after the fact. In the future they should just sell the items on their website and be done with this confusion, really.
Bob Marino said:
So what happens if I am lucky enough to see a Kapex on the list before you do, but call you to order it? Who gets it, me or the person on the wait list?
And now I am kicking myself for not asking you to do this when we talked this morning about this very tool.
Oh and this I think is what has made some people upset.
"When the recon sale was announced here on the FOG, the participating dealers were getting phone calls and emails from customers wanting to place an order for the tools. I took my customer's information - tools/address and credit card, so when the clock struck midnight, I could start placing the orders. Nothing could ordered before midnight if they wanted the 40% discount.What in heaven's name is wrong or different about that?"
Because look at this way if one weren't trolling the forum and didn't know which retailer to call before midnight then the list you compiled to start putting orders in AFTER midnight by all intensive purposes did have a head start. As opposed to those wanting to buy items then having to call after midnight and you entering those orders in accordingly. Clearly those who did the latter must have been lower down on the list, or, by the AM hours were not making the list at all. Not sure if this unfair but it does set up a strange dynamic making it seem as though members, here, got preferential treatment.
If Festool wants to reward those legacy buyers then they should just do a special event for those who have bought certain quantities in the past.
Because like I said, getting the official Festool email at 7:39 in the morning was kind of like a slap in the face.
Anyhow, as was stated before, both sides seem to believe there way is the right way... the blame should really go on Festool for making such a clumsy system in the first place (ironic no? given their obsession with functional systems).
"When the recon sale was announced here on the FOG, the participating dealers were getting phone calls and emails from customers wanting to place an order for the tools. I took my customer's information - tools/address and credit card, so when the clock struck midnight, I could start placing the orders. Nothing could ordered before midnight if they wanted the 40% discount.What in heaven's name is wrong or different about that?"
Because look at this way if one weren't trolling the forum and didn't know which retailer to call before midnight then the list you compiled to start putting orders in AFTER midnight by all intensive purposes did have a head start. As opposed to those wanting to buy items then having to call after midnight and you entering those orders in accordingly. Clearly those who did the latter must have been lower down on the list, or, by the AM hours were not making the list at all. Not sure if this unfair but it does set up a strange dynamic making it seem as though members, here, got preferential treatment.
If Festool wants to reward those legacy buyers then they should just do a special event for those who have bought certain quantities in the past.
Because like I said, getting the official Festool email at 7:39 in the morning was kind of like a slap in the face.
Anyhow, as was stated before, both sides seem to believe there way is the right way... the blame should really go on Festool for making such a clumsy system in the first place (ironic no? given their obsession with functional systems).
Bob Marino
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mcooley said:
Well, there are always those who invest in conspiracy theories - but a Festool recon tool conspiracy? I don't think so!
Shane can speak for Festool, but I'll just say this Festool is a very open, honest and straigh-tfoward company - they don't play games. About your dealer not notifying you when/if they become available, they may choose (for reasons - time and effort) not to, but they certainly can do that, as can any dealer choose to or not to do so. It's not any assumption - that's their choice.
Festool chose to send their email blast early the next day, yeah so? Many times announcements are made here on the FOG first, followed by an email blast from Festool at a later time. As regards having the tools be directly ordered directly from Festool via their site, I couldn't agree more, but for more important reasons - customer service and convenience amongst the most obvious reasons.
Bob
rmwarren
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Bob Marino said:
I would venture to say that without the fanatical FOG enthusiasm this would have been a typical manufacturers special event, i.e. the emails would have gone out to their subscribers at the same time the promotion went live and everyone would have woken up to the sale the next day. No fuss.
That is probably what happened to non-FOG participants, and they mostly never realized there was a larger inventory available at midnight than there was at 8 AM. By virtue of participating here we all got an early heads up, that's all.
Just my [2cents] (and that's is no bargain...) & full disclosure, I tried to reserve a sander but missed out due to my own sluggish reaction time. No biggie since when I really need the tool it will be worth the price I will pay at that point.
RMW
Sounds like everyone is on the same page then! But let's be clear unless I call you (or a similar retailer taking so-called "orders" for things not currently available) and give my order info to you for something that may or may not show up on the list in the future, then, in all likely hood I have a very poor chance of getting anything after seeing it posted. I get why you would want to make yourself available to your customers. I guess I will be paying full price, more often than not!
