Refurbished vs New Tool

ErikM

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Joined
Feb 9, 2021
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I’m about to purchase a TS75, and found that there are refurbished tools offered for a descent discount.  Refurbished Tools come with a 1 year warranty.  Any folks have good or bad experiences with Festool Refurbished tools?  Thanks in advance.  Erik
 
Welcome to the forum. I’ve not purchased and of the recon tools but would. I’ve only been. Around festool for a year but haven’t noticed any bad experiences or don’t remember any. I have the TS75 and really like it(I cut primarily live edge slabs) . The only issue I had was the saw was bogging down and I asked the question here on the forum and found out the issue was mine, the blade I was using had the wrong amount of teeth.

Great advice here.
 
I purchased a TS55 from the recon site in 2018.

It was in excellent shape and has never had a single problem.  The blade may have been new, I can’t remember.
 
I forgot to mention I’ve heard several times recently How quickly the recon stuff has sold so it sounds like you better pull the trigger if you see something you like.
 
I've bought many things from the Recon site (even a Kapex), never have had a problem with any of the tools.  Just bought a TSC 55 this afternoon.
 
Any folks have good or bad experiences with Festool Refurbished tools?  Thanks in advance.  Erik

I've always had  good experiences with Festool's Refurbished tools, never a problem. Thanks Festool!
 
Haven’t bought any recon, but plenty of used. Of my current 8 Festool power tools only 3 were bought new.

All the used tools have been great since purchased. In general I’d say if they look and feel ok, don’t make strange noises, are still in systainer etc they are well made and robust enough to have a successful second life.

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I have purchased a T18 and an RTS 400. Both have been like new condition. I also picked up an HL850 used not on recon but had it refurbished because of a broken housing. When I received it back it looked perfect.
 
ErikM said:
I’m about to purchase a TS75, and found that there are refurbished tools offered for a descent discount.  Refurbished Tools come with a 1 year warranty.  Any folks have good or bad experiences with Festool Refurbished tools?  Thanks in advance.  Erik
ErikM said:
I’m about to purchase a TS75, and found that there are refurbished tools offered for a descent discount.  Refurbished Tools come with a 1 year warranty.  Any folks have good or bad experiences with Festool Refurbished tools?  Thanks in advance.  Erik

Man, those well priced tools don’t last long.  I’ll have to be quicker on the trigger next time.  Thanks for all the replies, sounds like the reconditioned tools are a great deal.  Erik
 
Refurbished, reconditioned, remanufactured.  I have not been clear on what each word means and I don't think there is a set definition for any of them.

In the 1970s IBM sold remanufactured IBM Selectric typewriters.  I visited the facility where this was done and they stripped down the typewriter to the bare chassis and cover.  They then cleaned the chassis and inspected it.  They stripped the paint from the outer covering and repainted it. 

Everything else was discarded and replaced with new.  That was re-manufactured.

A local shop sold refurbished typewriters.  Their technician examined all the working parts and any that were found to be defective were replaced.  The platen was always replaced.  That was refurbished.

I am not sure where "reconditioned" would fit in. 

So I would be curious how Festool Recon defines its process. 

IBM gave a typewriter guarantee on their remanufactured typewriters.

The local vendor gave a 30 day guarantee on their refurbished typewriters.
 
My first Festools were recon, a DTS and an 850 planer...work perfectly and have bought many others since.  The only problem I ever encountered was a bent rail with my 55, it had a small deflection at one end...they sent me a new rail no questions and no return.  Festool and Milwaukee have absolutely outstanding customer service.
 
Packard said:
Refurbished, reconditioned, remanufactured.  I have not been clear on what each word means and I don't think there is a set definition for any of them.

In the 1970s IBM sold remanufactured IBM Selectric typewriters.  I visited the facility where this was done and they stripped down the typewriter to the bare chassis and cover.  They then cleaned the chassis and inspected it.  They stripped the paint from the outer covering and repainted it. 

Everything else was discarded and replaced with new.  That was re-manufactured.

--

I am not sure where "reconditioned" would fit in. 

Don't you miss products that were rebuildable.

I think reconditioned means they rubbed some oil into the leather parts of the tool.
 
Not to forget the "Krylon-rebuild" which involved a can of spray paint and some Spic & Span.
 
In the absence of any information to the contrary, I'd assume that these reconditioned tools all originate from the "try before you buy" 30-day return scheme.

It makes sense to me.  If a tool's been used, it cannot realistically be re-sold as new - although I understand some retail entities might disagree & actually bend the convention.  Did somebody mention a large South American river flowing From Peruvian Andes to the Brazilian Atlantic coast?

Where else would these slightly used returns end up?  As scrap?  Recycling?  I think not.

I'd suggest that they're cleaned and tested in the customer returns warehouse, rebadged & marketed as refurbs.

Grab 'em whilst you can, is my recommendation.
 
About 2/3 of my now absurdly large Festool kit came from the recon site. The majority of them looking absolutely brand new. There have been a few dogs, basically bad out of the box. The keyword here is few and they were promptly rectified by Festool.
 
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