Replacing a missing MFT/3 guide rail system

paulkf

Member
Joined
May 9, 2009
Messages
6
Sometime last fall (when, it so happens, several work crews were here) my MFT/3 guide rail system disappeared - certainly not Festool's fault.  I spoke with the local Woodcraft store, where I bought it, and it seems that I would have to buy an entire MFT/3 in order to replace the MFT's hardware system. 

This is my reality.  I do almost all of my circular saw cuts on a much cheaper saw because of set up time.  The fact is that when I can see the blade, I can saw in a straight line.  If I need a more precise cut, I take the piece to my workshop (I'm working at home where on an addition and cabinets, etc.) where I have a much easier-adjusted and precise table saw. 

I wanted my TS 55, CT 22 and MFT/3 to be an on-site  mitre and sliding chop saw.  Adding blades, vacuum hoses and CT22 options, as well as other supplies, this combination cost close to $2K.  This vacuum, table and saw combination make, for me, a good, efficient, and almost cost-justified application for this equipment.  Given EXCELLENT CUSTOMER SUPPORT, it would have been cost-justified.  I don't resent paying Festool's prices IF they support their equipment, but I expect much better customer orientation when paying their prices.  Given Festool's policy, I would have saved a lot of money and aggravation by purchasing a top-notch sliding mitre saw and a top-notch portable mitre saw table connected to my existing Fein portable shop vacuum.

What I am left with is an expensive saw that I have probably used 2 times in the last 6 months of building an addition and I discovered the set up time was not worth the difference in cuts made by my DeWalt circular saw.  The fact that you can't see the blade means that you always have to use a guide when making long cuts which requires measuring, placing and attaching the guide if dimensions are meaningful.  My plan, at this point, is to set it up the TS 55 for cutting sheets of plywood when dimensions and the quality of the cut are meaningful - for me, an extremely limited and cost inefficient application.   

If you have ever eaten in a European restaurant, you have probably experienced that the American edge over Europe is not the product, it's the service.  I would love to hear that I was all wrong about this - that Festool will gladly sell me the hardware AT A VERY REASONABLE PRICE for the very expensive (over $3.5K) portable equipment - especially at their prices, it would be wonderful to find that you are rewarded for being a customer rather than punished.
 
Paul,

You were given misinformation by whomever. I do have to amend my initial wording  though - what exactly was stolen - the miter guage, the rail,  both support units?  Festool does not sell this as a "hardware kit" ala the MFT 1080 and 800 but parts are available.

Bob
 
Paul,

I understand your frustration but the reality is that your starting point is incorrect.

The parts are available from Festool, and for a fraction of the MFT list price. I know this because I was going to buy all the guide rail hardware and attach it to my self-built workbench. The hardware cost came to about $150 which is the difference in price roughly between a basic MFT and a fully-kitted out MFT.

I hope you read the follow-up to your original post and get to see that you can replace your missing stuff. Maybe then you will be able to revise your opinion of Festool's customer service as well.

Richard.

 
Paul, I wanted to know where you were located because I want a new table and I could order the whole thing and then just ship you the extra parts you are missing and split the difference.
 
Paul,

My suggestion is that make your life easier you call Festool at 1 800 337-8600 and discuss your situation and tell them what parts you need to purchase.  As Bob said, parts are available.
 
Well, thanks for the information.  I should have asked here in the beginning.  I think I will talk with Festool and clarify everything I need.  Thanks for your patience. 
 
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