ear3
Member
[member=57769]TylerC[/member] Copy of note that I sent through the Festool website:
"I'm a fiercely loyal Festool customer, with 23 systainers worth of tools and accessories, not to mention a CT, Kapex and MFT. I mention these numbers not to assert some sense of entitlement, but merely to identify myself as someone who really believes in the systems approach that Festool offers, where each additional tools integrates well into the arsenal one has already established, creating an economy of scale that not only boosts productivity but also results in cost savings over the longer term. So as someone already heavily invested in the 18V battery platform in particular, I am really disappointed to see that you guys are not offering a Basic package that includes just the HKC55 and FSK rail (w/out batteries or charger). It was one thing not to have this option when the TSC55 was released -- there were plenty of us who already had rails, so it was fine just to get the Basic saw. But the HKC obviously has a different rail standard, so we are forced to purchase the rail separately and lose out on any discount one normally gets from these packages. The fact that you are offering a saw + rail package for the corded HK55 makes the lack of such option for the HKC doubly curious. I realize the cost difference is not huge in the context of what many of us have spent on Festools, but it feels like a snub to those customers who have made Festool their primary set of woodworking tools, and who regularly promote the brand to others with the promise of the cost savings of the systems approach.
I hope you will reconsider the packages for the HK(C) and add one that includes the bare saw and the rail. "
"I'm a fiercely loyal Festool customer, with 23 systainers worth of tools and accessories, not to mention a CT, Kapex and MFT. I mention these numbers not to assert some sense of entitlement, but merely to identify myself as someone who really believes in the systems approach that Festool offers, where each additional tools integrates well into the arsenal one has already established, creating an economy of scale that not only boosts productivity but also results in cost savings over the longer term. So as someone already heavily invested in the 18V battery platform in particular, I am really disappointed to see that you guys are not offering a Basic package that includes just the HKC55 and FSK rail (w/out batteries or charger). It was one thing not to have this option when the TSC55 was released -- there were plenty of us who already had rails, so it was fine just to get the Basic saw. But the HKC obviously has a different rail standard, so we are forced to purchase the rail separately and lose out on any discount one normally gets from these packages. The fact that you are offering a saw + rail package for the corded HK55 makes the lack of such option for the HKC doubly curious. I realize the cost difference is not huge in the context of what many of us have spent on Festools, but it feels like a snub to those customers who have made Festool their primary set of woodworking tools, and who regularly promote the brand to others with the promise of the cost savings of the systems approach.
I hope you will reconsider the packages for the HK(C) and add one that includes the bare saw and the rail. "
