STM 1800 Quality (Changed Subject to Shipping Damage Issues?)

[sancho57]

[member=71478]FestitaMakool[/member]

Used mines yesterday for finishing, Set a 2"x 32' x 6.5' table top on it to rub a mexican chocolate wax finish on it.

Then rolled it over to my MFTs slid it off and put the base on and continued with waxing the base.

It was easy as its the same height of the MFT and the ability to roll it around made it easier to get it done. I would say this table for me is a game changer

 

[krudawg]

Received mine about 2 weeks ago.  Shipping Box was undamaged.  Assembly Time - 1 beer (about 20 mins).  Very impressive craftsmanship.  It rolls soooo smoothly.  It fit in my small workspace.  I recommend it without reservation.

 

[ScotF]

Same issue with mine as [member=167]neilc[/member] ...mine cracked the nut too.

 

[lshah72414]

Must be something going on in factory. Box (shipping) was not damaged. Mine also came with pin bent. Unfortunately now I will have to wait three weeks to get the part. Not happy.

 

[sancho57]

[member=6605]ScotF[/member]

Yours had a damaged pin to?

 

[FestitaMakool]

[member=10147]jobsworth[/member]
I actually haven’t check what you just confirm - that the STM can be at the same height as MFT/3 (and others)
- Sounds like you had a breeze working across tables  [big grin]
Mine sits on another floor - have the MFT in a makeshift workspace.

Too bad for all of you with transport damage. Most seems like an easy fix, once the parts arrive. But too annoying.

 

[nclemmons]

I think the damaged tables were dropped during shipping, causing the pull-out arms to press against the pins and bending them.  Likely not a factory issue.

Must be something going on in factory. Box (shipping) was not damaged. Mine also came with pin bent. Unfortunately now I will have to wait three weeks to get the part. Not happy.

 

[sancho57]

[member=71478]FestitaMakool[/member]

I measured today for the thickness of the wood to go in the brackets to mount a work table/ old piece of a MFT top. Its about 60 mm. I should be getting the brackets I ordered this week some time

 

[ScotF]

[member=6605]ScotF[/member]

Yours had a damaged pin to?

Yep...bummer. Everything else went together just fine.

 

[jaguar36]

Mine also had a damaged pin, not sure if it was from shipping or from the first time it fell over.  They are apparently on backorder for quite awhile.  Seems like they should have protected them better in shipping, or perhaps there was a manufacturing defect on these pins.

 

[sancho57]

[member=6605]ScotF[/member]

UPS is notorious for beating packages up in shipment. Plus they lose a lot of stuff to. I tink I told you how they claimed they lost my conturo wanted me to put in a claim, then I checked the tracking and it was last scanned at a UPS facility a hour from my house, I drove there and talked to a agent at the pick up desk she checked and it was sitting on a trailer ready to be sent back to the dealer and marked undeliverable.

I have very little faith in UPS after that

 

[Nlwatson]

Received mine from Tool Nut.  Box was in perfect shape, no damage to any parts but the pull knob on one of the pins was missing.  Checked the box for any fragments or damaged pull knob and could not find any.  Called Festool and they told me to email them a picture and will hopefully make it right.

Not disparaging FT, just letting others know of the issue so when they receive thiers they do a careful review of the pins as it seems these are the weak point in both manufactruing and shipping.

 

[ScotF]

It is what it is. Contacted Festool to order the parts. The table is really nice and assembly did not take long.

 

[sancho57]

The brackets/clips/terminals I ordered came in today.

 

[peter halle]

Good to hear.  Now go have fun!

Peter

 

[sancho57]

[member=1674]Peter Halle[/member]

Ive been using the heck outta it already, maybe tomorrow ill cut the wood pieces to fit in the brackets. They're what 60mm?

 

[James Metcalf]

Mine came today. One bent pin out of four. Thanks to all for the heads up. Knew what to look for right away.Looks like money well spent. I was not going to buy one before reading this thread. The great thing about Festool is no worry about a problem being made right. Good to have that peace of mind.

 

[gsdvorak]

As mentioned earlier, mine arrived with a broken pin.  I reached out to Tool Nut and Matthew ordered a replacement for me, which I received today.  [member=48572]Shane Holland[/member], appreciate the great service from your company!

I was still able to use the table- one of the wood pieces on the snap brackets was able to hold the extension arm in place.  The table performed very well and allowed me to cut up 10 sheets of 3/4” plywood all by myself!  My wife hates helping me lift plywood so she was pleased as well.

Regards,
Gerald

 

[Shane Holland]

As mentioned earlier, mine arrived with a broken pin.  I reached out to Tool Nut and Matthew ordered a replacement for me, which I received today.  [member=48572]Shane Holland[/member], appreciate the great service from your company!

[member=20329]Gerald_D[/member] thanks for the mention. Glad that Matt and I could help you out. Just a heads up to everyone, it seems that FUSA doesn't have spare parts in stock for the STM 1800 yet. We've heard it may be about 2-3 weeks before they will have them in stock. We're happy to help you in acquiring spare parts if you ordered from us or you can also work directly with Festool USA (1-888-337-8600) for parts and warranty issues.

Shane

 

[sancho57]

Well I had time today, so I used 2 of the brackets/clips/terminals I bought to attach a old piece of a MFT top to my STM. was pretty staright fwd.

Think this opens up a lot of possiblilities as you can see in the photo I have a clamping plate for pocket holes on it which is wat I have used the old MFT top for.

I did cut the top about 2.5 inches shorter from what you see in the photo. But over all I lke the idea of a light weight work table.

I bought 4 of the brackets so I may mate another top for the other side. The top is ugly but hey its a old work top.