Hi all,
Well, I'm new to this forum, so it's a pitty that I'll go on posting the following. But anyway I'll ask for your opninion.
I just bought the "old" TDK12 and the centrotec2009 (advertised 2008), but that's okay, as a set together with the angle and off-set chucks. It was advertised as a really really cheap deal locally to me, and I waited in a long que to get it. Finally me and another customer did. Most other people went for the other yellow brand's offerings. I wanted the TDK12 offer, and get on working with my oncoming kitchen, veranda etc.
To make a long story short, the special chucks were not in the systainer. I am aware that the content varies, as to price, but in was clearly stated in the brochure, that they come with the set. There's a disclaimer to this brochure though. But on the Festool stand, there was another printed sign, that also said the same chucks were included.
When the other customer and I inspected the boxes, we found those chucks to be missing. We spoke to the the shop manager, and he said he could do nothing, as it was a mistake. We spoke to the Festool rep, and he went talking to the shop, and came back offering us those chucks for a further price, though cheap. All right, we thought, and bought it. Nice of Festool Denmark to be doing so, and help us out, though it should have been she shop delivering us the parts.
When I came home, I thought more was missing, as the picture of the centrotec 2009 bow varies to mine. Hmm, I thought and became a little angry. I therefore wrote a complaint to Festool Denmark, asking for the parts, and that I felt cheated.
So now, I recieved an email from the Festool rep, stating that I am stupid, don't have enough money to buy Festool tools, and therefore I am trying to cheat them to deliver me some free parts. Furthermore he writes that he feel sorry, that I don't understand how this system functions, just like buying a car, and that he wishes me to buy something cheaper and of another brand.
I gave up on the thought of replying.
I therefore wrote to Festool Germany, and asked for their view on the matter.
I have clearly stated to Festool Germany, that I am not interested in cheating anyone, nor do I expect it to rain down with excuses and parts, but I do not want to be treated like that. It's a matter of principle.
So now I await their answer.
I have other Festool machines like a CTL mini, two sanders and a jigsaw and various other parts. I am a private user, and have from the start been very satisfied with my tools indeed, which I have stated to both Festool Denmark and Germany.
i don't mind paying for the Festool quality, but they should deliver what they advertise, or claim/display is in the box, or at least state it clearly, that their pictures does not reflect what's in the boxes.
Enough of that.
So, my question to you is the following:
Am I completely wrong in telling Festool Denmark about it, and they should deliver the missing parts?
Should I expect that language from a professional company like Festool? (have never before had the need for service or complaints). I am a little baffeled to say the least.
Finally I am not at all wanting to put Festool down, but I am just so surprised, that I felt the need to ask you people about it. Actually I am overly satisfied about my Festool's in general. The other dealership I buy from, also locally, are extremely nice and very talkative and helpfull.
Cheers,
Redfox.
Well, I'm new to this forum, so it's a pitty that I'll go on posting the following. But anyway I'll ask for your opninion.
I just bought the "old" TDK12 and the centrotec2009 (advertised 2008), but that's okay, as a set together with the angle and off-set chucks. It was advertised as a really really cheap deal locally to me, and I waited in a long que to get it. Finally me and another customer did. Most other people went for the other yellow brand's offerings. I wanted the TDK12 offer, and get on working with my oncoming kitchen, veranda etc.
To make a long story short, the special chucks were not in the systainer. I am aware that the content varies, as to price, but in was clearly stated in the brochure, that they come with the set. There's a disclaimer to this brochure though. But on the Festool stand, there was another printed sign, that also said the same chucks were included.
When the other customer and I inspected the boxes, we found those chucks to be missing. We spoke to the the shop manager, and he said he could do nothing, as it was a mistake. We spoke to the Festool rep, and he went talking to the shop, and came back offering us those chucks for a further price, though cheap. All right, we thought, and bought it. Nice of Festool Denmark to be doing so, and help us out, though it should have been she shop delivering us the parts.
When I came home, I thought more was missing, as the picture of the centrotec 2009 bow varies to mine. Hmm, I thought and became a little angry. I therefore wrote a complaint to Festool Denmark, asking for the parts, and that I felt cheated.
So now, I recieved an email from the Festool rep, stating that I am stupid, don't have enough money to buy Festool tools, and therefore I am trying to cheat them to deliver me some free parts. Furthermore he writes that he feel sorry, that I don't understand how this system functions, just like buying a car, and that he wishes me to buy something cheaper and of another brand.
I gave up on the thought of replying.
I therefore wrote to Festool Germany, and asked for their view on the matter.
I have clearly stated to Festool Germany, that I am not interested in cheating anyone, nor do I expect it to rain down with excuses and parts, but I do not want to be treated like that. It's a matter of principle.
So now I await their answer.
I have other Festool machines like a CTL mini, two sanders and a jigsaw and various other parts. I am a private user, and have from the start been very satisfied with my tools indeed, which I have stated to both Festool Denmark and Germany.
i don't mind paying for the Festool quality, but they should deliver what they advertise, or claim/display is in the box, or at least state it clearly, that their pictures does not reflect what's in the boxes.
Enough of that.
So, my question to you is the following:
Am I completely wrong in telling Festool Denmark about it, and they should deliver the missing parts?
Should I expect that language from a professional company like Festool? (have never before had the need for service or complaints). I am a little baffeled to say the least.
Finally I am not at all wanting to put Festool down, but I am just so surprised, that I felt the need to ask you people about it. Actually I am overly satisfied about my Festool's in general. The other dealership I buy from, also locally, are extremely nice and very talkative and helpfull.
Cheers,
Redfox.
