The best place to buy Festool.

Sean Ackerman said:
I try to let the two, my brick and mortar presence and my web presence, play off each other.  Web sales allow us to invest more in Festool stock, which allows us to beef up our in store display and demo areas, which in turn will grow brick and mortar sales, which in turn puts more cash in the pot to spend on online marketing, etc.  The two, b&m and web, are certainly symbiotic in my eyes and will continue to be.  I have some massive Festool showroom plans, not web, coming down the pipeline for this year.  Can't wait to show it off to you guys.

I love it Capitalism at it's best.

Can not think of a better way of making BOTH a brick and mortar store and internet sales work.  [big grin]
 
Sean Ackerman said:
Vindingo, what do you mean by, "I guess that, in so many words, is an answer to my question about the whole free shipping thing."?

Earlier in the thread both Peter and Brice mentioned that they try to wait until their order is over $100 before placing an online order, taking dealers profit into consideration.  I asked if a dealer specifically mentioned that they lose money on small orders with free shipping?  For example, lets say someone in California orders a single drill bit at $8, and you guys offer free shipping, would you lose money on that transaction?  ( no need to answer that, just a hypothetical)

I read into your comment, assuming that you would prefer local business on small items to save on shipping.  That's what I was getting at. 

And I did place an order with Mr. Marino a couple months ago killing the local business and FOG member birds with one stone, sales tax included.  I don't think he has a storefront that I am aware of though.   

I have just gotten fed up with local suppliers and vendors, so my post was a bit of a rant.  I am 100% for buying local, supporting mom and pop stores and paying sales tax (I drive on the roads too...)  It annoys the hell out of me that I need to place an order through amazon, and stupid drill bits need to be packed, put on a truck and shipped to me.  It is so convenient, but so darn wasteful.   

I really should be working... 

p.s. - I think my experience dealing with online Festool dealers has spoiled me and given me an unreasonable expectation when dealing with sales people!  Thanks  [tongue]
 
Ah, I hear ya.  Yes, I'm not at liberty to speak anymore on that subject, but I would like you to know you did read a little too far into my comment.  I mention I'd like to see guys buy local, whether for an $8 drill bit or a $4,000 Kapex, Dust Extractor, Sander, TS 55 and MFT/3 sale...doesn't matter what it is.  Buying local is the best way to go for many reasons.  Lot's of which were mentioned in this thread.  I DID get a chuck though, when someone mentioned they'd rather not give our gov. more tax dollars to go ahead and mishandle, haha.

I completely hear ya about being spoiled by online dealers.  I made a commitment to myself to stop shopping on Amazon.  Keep in mind, I sell Festool and many other brands on Amazon.  I'm also an Amazon prime member.  I buy EVERYTHING on that site.  BUT, it's super wasteful.  Then again, like you said, it's very very wasteful and I'm not practicing what I'm sitting hear taking the time to type out and preach.  It wasn't until about 2 weeks ago when I heard of Amazon's newest program that I made this commitment I speak of, to stop shopping on their site (trust me, I've violated that numerous times already).  They've unveiled a new product wherein they let consumers use their smart phones to shop in local brick and mortar stores, take a picture of a product, upload the local price and then beat that price by a certain percentage or dollar amount.  It's a brilliant scheme, but sure as hell has the potential to put me out of business.  Effectively, they are using my overhead, my storefront, all the expenses that go along with running that operation, as their showroom!  As furious as I was I also had to sit back in awe and say, "job well done."  They're certainly an innovative bunch.  There will be a way to beat'em, or at least for the time being, work with'em as we @ The Tool Nut do now.
 
Sean Ackerman said:
They've unveiled a new product wherein they let consumers use their smart phones to shop in local brick and mortar stores, take a picture of a product, upload the local price and then beat that price by a certain percentage or dollar amount.  It's a brilliant scheme, but sure as heck has the potential to put me out of business.  Effectively, they are using my overhead, my storefront, all the expenses that go along with running that operation, as their showroom!

Imagine someone in your store looking up Festool on Amazon and buying it, not realizing that it will be shipped from the store they're standing it!  [doh] [thumbs up]

Actually, that feature bugs me too. I generally refuse to use it.

There has been one or two occasions where I used that feature to actually help me buy something in the store I'm shopping in. If I remember correctly, I was browsing the Sci Fi section in Barnes & Noble and I checked Amazon to see if the book was part of a series, and what the order was. Hey, if they're gonna put that feature there to abuse the store, I'll use it to abuse their resources!  [cool]
 
EWTHeckman said:
Sean Ackerman said:
They've unveiled a new product wherein they let consumers use their smart phones to shop in local brick and mortar stores, take a picture of a product, upload the local price and then beat that price by a certain percentage or dollar amount.  It's a brilliant scheme, but sure as heck has the potential to put me out of business.  Effectively, they are using my overhead, my storefront, all the expenses that go along with running that operation, as their showroom!

Imagine someone in your store looking up Festool on Amazon and buying it, not realizing that it will be shipped from the store they're standing it!  [doh] [thumbs up]
It's happened!  I've shipped to local guys via Amazon sales more than a few times.
 
Hmmm…

I was originally planning to go pick up either a TS 55 or TS 75 tomorrow, but decided to visit the dealer tonight instead. I'd heard good things about this place, so I was also going to check them out. Spent an hour or so wandering the isles. Pretty good selection of stuff. Better than most when it comes to the kinds of things they stock. (They're also in farm country, so there's some unique items in inventory.)

Finally it was time to visit the Festool display and figure out which TS to get. Not much of a display, just two facing endcaps. One side has a MFT/3 set up with a TS 55 on it. It had obviously been used for demos, but there was no power cord and no connected CT. The other display had most of the sanders, a domino, a T15 and a T12, MFK 700, OF 1010, OF 1400, the two jigsaw versions, and one or two other items. That was about it. (They did have a Kapex in another part of the store.) A nearby shelf held a decent number of 50 packs of various RO sandpaper, and a few others. A smattering of other accessories hung by the side of the MFT display and a handful of Festool products in boxes rounded out the Festool presence on the floor.

It took me a while to get someone's attention, long enough to consider leaving. But eventually I was able to talk to someone who had good enthusiasm, a willingness to help, an admiration for the Festool line, but sadly, less knowledgeable than me.

After he helped me figure out which TS I wanted (mostly by letting me handle the TS 75 and 55 side by side), I got down to the business of trying to buy what I wanted.

First question, "can I swap the standard rail with the equivalent LR-32 version?" I messed up in remembering the exact designation, but he wasn't familiar with it even after I explained what it was. Then he told me that he didn't have the authority to do that. I would have to talk to the (as in one and only) Festool specialist. Even worse, when we checked, he found out that the only LR-32 rail they had was the long one. He also wasn't sure they would be willing to do a trade once I took the standard rail home; which is what I assumed. So that's that for buying the TS 55. Not happening tonight.

Second question, "Do you have the 800 mm rail?" My current project needs some cuts that would be much more difficult with the 1400 mm rail, so I want the short one. Result of the computer search, "Sorry, we don't have that one either."

Third question, "Do you have the rail accessory kit?" Yes. "Success!" But only in the classic systainer. "Ohhhh…" I'm a recent enough convert to Festool that I only have T-Loc's, and I would like to keep it that way. (Note, the TS 75 they had was in a classic systainer, but the TS 55 was in a T-Loc. They said they sell about 10 55's for every 75 they sell.)

Total strikeout tonight.

To be fair to them, he did mention that they've only been carrying Festool for about a year, and they're hoping to improve what they carry. The guy I talked to was genuinely trying to be helpful, and the store is generally quite good.

So tomorrow I'll try another dealer. (Both are a half-hour drive, but the second dealer is a longer distance.)
 
As much as I like to support bricks and mortar stores, if the don't have the product knowledge -and more importantly, have the stuff in stock- I'll go for online purchases every time. There are three Festool dealers within a 45 minute drive from me, and only one has salespeople with a decent knowledge of the product- they're also the only one that ever seems to have what I want in stock. Ivepretty much given up on the other two, especially if I have questions.
 
Nobody has mentioned this point in the thread:

I'm a casino cook in Las Vegas. I work WEIRD hours. I have let paychecks stack up for a month and a half because I can't get to a bank during normal banking hours. But I can come home from work, get a drink, and order the things I need for the projects I'm building.

It's not the B&M's fault that they're only open 8a-6p. But it makes it hard for a guy like me to do business with them. Couple that with the fact that purchasing online usually saves me at least 25%, and it comes down to, "Yeah, guys, I'd love to help you out. But I can shop online and then spend all that extra money on hardwood."
 
Scoop, I'm heading to Vegas in March for a four day weekend.  Where you cookin!?
 
Part 2 on searching the local dealers:

This morning I started calling the other local dealers. (Oddly, there are 5, and all of them are almost exactly a half hour drive from me.)

Woodcrafters lets you check their stock online. Their site said -1 in stock. I didn't bother calling them.

That left three. All three needed to check their stock and call me back. The first one didn't have the LR-32 rail. The second never called back. The third called back in a timely manner. "Yes, we have a TS 55 and the 55" LR-32 rail in stock. Swapping them out is no problem." Score!

So I drove over there to buy it. Uh oh, the TS 55 is in a classic Systainer and they don't have one in the T-Loc. "No problem, we'll swap that out for you." They also didn't have the 32" rail or the Guide Rail Accessory kit. But they can order them.

Long story short, I bought the TS-55 from this last dealer. They had a large and nice display of Festool products. The guy who helped me was very up on their products. And they did better than the other dealers.

Still, it wasn't a total win for the local dealers. None of them had everything I wanted in stock. Heck, technically, none of them had anything I wanted in stock. I compromised on the last dealer because they were otherwise better than the others and I do want local dealers around.

Here's a hint for local brick and mortar dealers: If you have to order almost everything your customers want, you're giving up one of only two major advantages over online sales. (Hands on demos is the other advantage.) In fact, you're giving a major edge to the online dealers. If a local shop has to order something, then the timing is now the same. But a remote dealer has the advantages of no sales tax, and no need to drive somewhere to pick up the product.

Bottom line, I know what local dealer to use, but they're not going to get all my business. They will get some because I want them to thrive, but I'm not going to slit my own throat to do it.

Thus ends Ed's great local Festool dealer experiment.
 
I purchased my Festool products a few ways:

My RO 150 sander at a local Woodcraft
My 2200 router at MLCS here in Huntington Valley, PA - they bought another store, and ended up with a surplus of Festool products.
My Domino by listing a WTB ad here on FOG.
I've ordered accessories via Amazon.com.

In all cases, I bought on the reputation of Festool - I.e. without really testing or trying any of them.

I haven't had a problem with any of my Festool products, but if I did, does one deal directly with Festool, or a retailer?
 
C T D said:
Hey guys!

What is the best way to buy a Festool product?

Buy it at local Woodcraft store or online (Festool Dealer) ?

Thanks.

C T D!    I tried to personal Message you!   BUT because of your name C T D  the PM wont work cus I the system can not find you for some reason!   I go on your pofile and try and send you a PM  then press send it comes back saying cant find you!    I would let you know by PM instead of posting it in this topic but I cant lol!

The PM I was sending wasnt important it was  just letting you know F E S T O O L M A N    has the same avatar as you!     [eek] [eek]  hes a copy cat!    [embarassed]
http://festoolownersgroup.com/profile/?u=13879
 
hallquistg said:
I purchased my Festool products a few ways:

My RO 150 sander at a local Woodcraft
My 2200 router at MLCS here in Huntington Valley, PA - they bought another store, and ended up with a surplus of Festool products.
My Domino by listing a WTB ad here on FOG.
I've ordered accessories via Amazon.com.

In all cases, I bought on the reputation of Festool - I.e. without really testing or trying any of them.

I haven't had a problem with any of my Festool products, but if I did, does one deal directly with Festool, or a retailer?

Your answer has many parts:

1.  If you bought a tool from anyone other than a dealer then you need to contact Festool with service issues.

2.  If you buy a tool that is new from a Festool dealer and within thirty days you decide it isn't right for you - take it / ship it back to the dealer you purchased it from for a refund or adjustment.

3.  If you have purchased a new tool from a dealer and there is an issue with the tool within 30 days, you should contact Festool and they will direct you on how to proceed and assist you if there are issues.

I hope that helps.  Many would say that in the case of #3 you should just automatically return it to your dealer, but if I understand the warranty papers the other way is the way that it is supposed to happen.

Peter
 
Final update on checking my local dealers.

A week ago Saturday (12 days ago) I started checking out local dealers to find a TS 55 plus accessories. After I found a dealer that was closest to having what I wanted, I bought the TS 55 and had them order the rest of the TS 55 related things I wanted. After I got home, I also ordered a LS 130 plus some extras from an online dealer.

Everything I ordered from the online dealer arrived at my doorstep that Thursday, the 6th day (4 business days) after placing the order. (That was with free shipping.) However, the order through the local dealer didn't arrive in their shop until this past Tuesday, the 10th day (7 business days) after placing the order. This timing wasn't a deal breaker for me because there wasn't any urgent pressure to get these tools in "right this instant."

But I have to say that the local dealers didn't come off all that well in this experiment. Local dealers have their biggest advantage if they have what you need right in the store, especially if you need it right now.

Unfortunately, only 1 of the 5 dealers in my area even came close to having what I was looking for. And even then, I wound up having to go back to swap out the systainer. (I don't have any classics, which means I really needed the T-Loc to integrate well.) Being able to swap it out is one of the advantages of a local dealer.

As for all the other aspects of a purchase, going online was cheaper (no sales tax), faster, and easier (no driving).

I want local dealers around, but these kind of results make it hard to see how they can remain viable without stepping up their game.
 
EWTHeckman said:
But I have to say that the local dealers didn't come off all that well in this experiment. Local dealers have their biggest advantage if they have what you need right in the store, especially if you need it right now.

Unfortunately, only 1 of the 5 dealers in my area even came close to having what I was looking for. And even then, I wound up having to go back to swap out the systainer. (I don't have any classics, which means I really needed the T-Loc to integrate well.) Being able to swap it out is one of the advantages of a local dealer.

As for all the other aspects of a purchase, going online was cheaper (no sales tax), faster, and easier (no driving).

I want local dealers around, but these kind of results make it hard to see how they can remain viable without stepping up their game.

That's pretty much my experience.  My on-line source is the best tax-free, to the door, option around.  In contrast, the two local dealers with whom I have a relationship may or may not have the item in stock, and if not, it's a minimum ten-day order cycle and I have to drive ~20 miles to either location AND pay tax.  On top of that, if I have a question, the local guys are a crap shoot for an accurate answer.  To make matters worse, the in-store display was missing parts and set up incorrectly the last time I visited one of them. 

[sad]
 
Back in January 2006 I was not aware of Festool. On either This Old House or Ask This Old House early that month I saw a craftsperson trimming hardwood flooring close to a wall with a circular plunge saw on a rail. The brand name was not disclosed and I was not recording that episode so I could not go back and pause to read the closing credits. What remained in my memory was that the saw and rail had distinctive green highlights and there appeared to be a lot of black on the saw.

Well, imagine my surprise the next Friday afternoon when I got around to visiting the then fairly new location of Eagle Tools, owned by my long-time friend Jesse Barragin who had been selling top quality woodworking tools for many years. What I noticed walking past the office entrance was a room with windows set up to demonstrate hand operated power tools. Those had green accents! Soon I discovered the dark parts were actually deep blue, which only appear to be black in some photos. As Jesse let me discover on my own was that a Festool TS55 on a guide rail provided me with a glue-ready cut without needing the space for a cabinet table saw. That day I left Eagle Tools with a new TS55, 2 extra blades, 2 extra 1400mm rails, 3 sets of clamps and a CT22. The next day, after studying the Festool catalog, I returned for the guide rail accessory kit as well as a cleaning kit including a 36mm AS hose. The following Friday I bought my first OF1010, a 1080mm Holy Rail and the full LR32 kit.

It was months before I wanted something sold by Festool that was not good in stock at Eagle Tools. From the catalog I found that Anderson Plywood in Culver City and Austin Hardwood Hardware in Santa Ana also were Festool dealers. Although I had accounts with both of those firms to buy lumber and plywood, I had not visited then personally in years. They did and still do have outstanding Festool displays, inventory and knowledgeable personnel. Over the years it came to my attention that Festool had several other dealers around Los Angeles. On those rare occasions when Eagle did not have something I needed in stock I would call around to the other dealers.

Later I was introduced to The FOG, and to Bob M and Tom B with on-line sales. This is the best of both worlds. On-line dealers can often provide faster delivery. I am in business. California is strict about use tax. If I am going to take a deduction on the purchase of tools and supplies, I must prove that I paid the required tax. Frankly it is easier to have the dealer include the California sales and use tax on the invoice. My attitude is that if I need to pay for shipping, it probably costs less than taking time away from a project. Experience teaches me that clients do not want to pay for my time driving to stores.

Jesse, Raul and everyone else at Eagle Tools knows the Festool products I buy. I pre-order about to be introduced tools and accessories for those. I know that saw blades need to be sharpened, so I need one for the saw, one for the grinding service and one spare for each I use often. Same for bits. Possible my own shop has a larger inventory of Festool accessories and abrasives than many dealers. I expect it will take a few days to allow my dealer to place an order and call me it is in stock. Then it is up to me to decide if I can spare the time to make the drive or pay for delivery.

I believe strongly that I only buy from dealers who maintain inventory and have product knowledge. I do not expect Jesse to teach me how to use my TS55, but he did provide me a great starting education. Now, when it comes to getting the most from bandsaws, I consider Jesse the Steve Bace=Brian Sedgeley with respect to bandsawing and also setting planer/jointer knives. I also pay attention to the advice of Tom B and Bob M. Neither has ever given me bad advice.

There are chain woodworking stores who are Festool dealers. Perhaps those places have a purpose.
 
CTD, Buy from the most knowledgeable dealer weather it's internet or local.  Festool tool quality speaks for itself and the price difference between the suppliers is not that large (in my opinion) so, customer service is valuable to me at least. 
 
hey all, i'm new to fog and festool and am getting ready to pull the trigger on the dominos package. With 15% tax over here in canada, saving that tax is quite a bit of saving. Even if the lower canadian currency, i think i still might come out ahead. I've tried a few online sites from the states, like acetools, they're using ups, and there's still a big chance of getting dinged. is there anywhere that will ship usps? 'cause i've had better luck with tax using usps and declare it as gift.
 
s1301950 said:
hey all, i'm new to fog and festool and am getting ready to pull the trigger on the dominos package. With 15% tax over here in canada, saving that tax is quite a bit of saving. Even if the lower canadian currency, i think i still might come out ahead. I've tried a few online sites from the states, like acetools, they're using ups, and there's still a big chance of getting dinged. is there anywhere that will ship usps? 'cause i've had better luck with tax using usps and declare it as gift.

I am 99.9% sure that a US dealer will not be able to ship to you in Canada
 
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