So I tried to sign in to MyFestool just now and I get a error message back from the server swaying not found.
Best I can figure it was Sep. 2017 when I bought the TSC55 and my MFT/3.
At first I couldn't find a link in the menu for MyFestool so I used the search and it came back with a link to
https://www.festoolusa.com/myfestool
But here is what waits you at the URL
View attachment 1
So how do I get help for a dead battery for my TSC55?
Went to use the saw today and nothing, dead. Last used about 2 weeks ago and I fully charged both batteries using the AirStream chargers when I started that day and I only made a couple cuts so barely drained them. They had a partial charge but I topped them off anyway.
So today when the saw didn't start I thought the batteries needed charging so I hit the status button the upper battery and its at full charge. Checked the lower battery and nothing, no LEDs light up so I figure it needs a charge. First time I have ever had a discharged battery on any Festool cordless tool. Took the dead battery out of the saw and when I flipped it over to inspect the battery contacts I noticed it was damp around the seam just above the battery charging contacts. Wasn't much and I didn't think anything of it at that time and wiped it off. This was on the lower battery and when the saw is in the Systainer it is at the top so the side where I saw it was damp was facing down. Popped it in a charger and it won't take a charge. Tried the other battery and it charged up OK in about 5 minutes.
I left the dead battery in the charger and grabbed the battery from my Carvex to use with the good TSC battery and finished my cuts. Checked on the dead battery a half hour later and still not charging.
Guess I should have taken a picture of the wet battery but it was barely anything there and I wasn't thinking leaky battery since I've only had the saw for less than 2 years as best I remember and the saw and batteries are always inside in the basement shop where it is from 55 to 70 degrees year round and they haven't been frozen or dropped or mistreated in any way. In the one photo I circled the spot where the battery was wet and appeared to be leaking
So here I am and I want to log in to MyFestool and see how long it's been since I bought the TSC55 and if I have any warranty left and I can't.
How do I see all my registered tools? I can't believe after almost 2 years they haven't fixed this yet.
Update: 3-27-19
Just to close the loop on this I contacted Festool a couple days later. Got a quick reply with a pre-paid UPS shipping label and I promptly sent the battery of to FestoolUSA in Indiana. Package was received 3 days later and within 48 hours a replacement battery way on it's way to me which arrived only 6 days after I first contacted Festool, and this was in the midst of all the flooding that was going on in the mid-west at the time. Not sure if it affected shipping but probably added at least a day overall. So in short I am very happy the battery was replaced quickly and painlessly.
Thank you Festool.