Try and Sign Into Your Festool Account. I dare you.
- Thread starter The.Handyman
- Start date
yetihunter
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- Apr 21, 2013
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- 786
"The ability to request a repair and get an instant shipping label with the click of a button."
- Me, reccomending your products to my personal friends.
C'mon man, get it together. [huh]
- Me, reccomending your products to my personal friends.
C'mon man, get it together. [huh]
Thebesciak
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- Oct 27, 2014
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yetihunter
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For what it's worth, website works totally fine on my Mac Pro and iPad (a little jittery, but not broken). The design is definitely more "with the times" and, marketing wise, much more navigable for new customers.
[member=57769]TylerC[/member] Gratulations, your designers managed to make a new website where the homepage is 75KB in source, pulls in 50KB of css and several hundred kb of javascript, is additionaly weighted down to 15MB and takes 12+ seconds to load on 16 MBit DSL (without the additional tracking bugs blocked by the browser).
Among other monstrosities it pulls in images in 3840×1630px resolution - for rendering of the the page in a browser window sized to a 1280 width, on a machine with a display of 2560x1440 native resolution.
1.7x native res, >3x window size!
Opening festoolusa.com raises the memory useage of a browser (tested with chrome and firefox) by >100MB, this will make sure that the page will incentivize users to scrap slower devices, especially mobile ones (by turning them into lagging heating bricks that will run ouf of juice quickly).
Disabling 3rd party stuff breaks it visually as scripts (instead of the images) are pulled from a CDN.
Brilliant
Do the math how this will perform on a mobile device linked to a busy cell tower.
Best would be to throttle the server they test with to 1 megabit and make them slim down the site till it loads in a timely fashion on such a link. In case they complain or try to play it down: get competent web people, yours don't seem to be.
Among other monstrosities it pulls in images in 3840×1630px resolution - for rendering of the the page in a browser window sized to a 1280 width, on a machine with a display of 2560x1440 native resolution.
1.7x native res, >3x window size!
Opening festoolusa.com raises the memory useage of a browser (tested with chrome and firefox) by >100MB, this will make sure that the page will incentivize users to scrap slower devices, especially mobile ones (by turning them into lagging heating bricks that will run ouf of juice quickly).
Disabling 3rd party stuff breaks it visually as scripts (instead of the images) are pulled from a CDN.
Brilliant
Do the math how this will perform on a mobile device linked to a busy cell tower.
Best would be to throttle the server they test with to 1 megabit and make them slim down the site till it loads in a timely fashion on such a link. In case they complain or try to play it down: get competent web people, yours don't seem to be.
nickao
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- Feb 24, 2008
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- 4,617
Oh my gosh, guys this is a nightmare. I could of done a better job. Hopefully this is just the start, but it seems to me nothing like this should be let into the wild at this point.
Look at the results of festool.com and Festoolusa.com. I had the report emailed to me, it's pretty much a ton of work to get this website cleaned up. It's hard to argue with gregor on this. I only have DSL 6 service, I can't use the new Festool site hardly at all. I live in the boonies, still the site just isn't optimized well enough at this point.
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Look at the results of festool.com and Festoolusa.com. I had the report emailed to me, it's pretty much a ton of work to get this website cleaned up. It's hard to argue with gregor on this. I only have DSL 6 service, I can't use the new Festool site hardly at all. I live in the boonies, still the site just isn't optimized well enough at this point.
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The.Handyman
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I started this thread because I found it rather bothersome that a company who takes pride in its customer service and warranty rolls out a new website where an invested tool owner cannot access their account to get tools easily registered and warranty claims filed. It's as if we were booted out of the 'club' kind of feeling. And we are told access will come later this year? Come on.
Not to mention, how does a large global company decide to roll out a new website with so many errors, dead links, and all the issues pointed to above? Why was this not being beta tested and the bugs fixed to begin with before a rollout?
I now nothing about building a website but I do know it can be done better with minimal issues.
Not to mention, how does a large global company decide to roll out a new website with so many errors, dead links, and all the issues pointed to above? Why was this not being beta tested and the bugs fixed to begin with before a rollout?
I now nothing about building a website but I do know it can be done better with minimal issues.
ear3
Member
[member=57769]TylerC[/member] Is all of our account information going to be preserved once the My Account feature gets up and running again?
I liked the old My Account features where you could see at a glance how much left on the warranty you had with each tool, and you had all the purchasing information, including receipts, uploaded. I always looked at this as a fail-safe in case I lost a manual, in the back of which I keep each receipt/invoice stapled. Guess not [scared]
Like others, I also experienced problems loading the page on my Samsung Galaxy the other day. I eventually stopped trying to look up the accessory I was searching for, as it was taking too long, and went instead to a vendor page.
I liked the old My Account features where you could see at a glance how much left on the warranty you had with each tool, and you had all the purchasing information, including receipts, uploaded. I always looked at this as a fail-safe in case I lost a manual, in the back of which I keep each receipt/invoice stapled. Guess not [scared]
Like others, I also experienced problems loading the page on my Samsung Galaxy the other day. I eventually stopped trying to look up the accessory I was searching for, as it was taking too long, and went instead to a vendor page.
ear3
Member
Thanks.
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DTSaskatoon
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- Dec 1, 2015
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I'm hopeful that the tool registration site will be back up and running by the end of the summer. This is a good lesson for everyone, myself included, to be careful about relying on someone else to store your registration and purchase receipts. I relied a bit too much on this online feature but it served as a good lesson. Thanks for the open offer to recover tool details for anyone in need.
- Joined
- Feb 22, 2016
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So I tried to sign in to MyFestool just now and I get a error message back from the server swaying not found.
Best I can figure it was Sep. 2017 when I bought the TSC55 and my MFT/3.
At first I couldn't find a link in the menu for MyFestool so I used the search and it came back with a link to
https://www.festoolusa.com/myfestool
But here is what waits you at the URL
View attachment 1
So how do I get help for a dead battery for my TSC55?
Went to use the saw today and nothing, dead. Last used about 2 weeks ago and I fully charged both batteries using the AirStream chargers when I started that day and I only made a couple cuts so barely drained them. They had a partial charge but I topped them off anyway.
So today when the saw didn't start I thought the batteries needed charging so I hit the status button the upper battery and its at full charge. Checked the lower battery and nothing, no LEDs light up so I figure it needs a charge. First time I have ever had a discharged battery on any Festool cordless tool. Took the dead battery out of the saw and when I flipped it over to inspect the battery contacts I noticed it was damp around the seam just above the battery charging contacts. Wasn't much and I didn't think anything of it at that time and wiped it off. This was on the lower battery and when the saw is in the Systainer it is at the top so the side where I saw it was damp was facing down. Popped it in a charger and it won't take a charge. Tried the other battery and it charged up OK in about 5 minutes.
I left the dead battery in the charger and grabbed the battery from my Carvex to use with the good TSC battery and finished my cuts. Checked on the dead battery a half hour later and still not charging.
Guess I should have taken a picture of the wet battery but it was barely anything there and I wasn't thinking leaky battery since I've only had the saw for less than 2 years as best I remember and the saw and batteries are always inside in the basement shop where it is from 55 to 70 degrees year round and they haven't been frozen or dropped or mistreated in any way. In the one photo I circled the spot where the battery was wet and appeared to be leaking
So here I am and I want to log in to MyFestool and see how long it's been since I bought the TSC55 and if I have any warranty left and I can't.
How do I see all my registered tools? I can't believe after almost 2 years they haven't fixed this yet.
Update: 3-27-19
Just to close the loop on this I contacted Festool a couple days later. Got a quick reply with a pre-paid UPS shipping label and I promptly sent the battery of to FestoolUSA in Indiana. Package was received 3 days later and within 48 hours a replacement battery way on it's way to me which arrived only 6 days after I first contacted Festool, and this was in the midst of all the flooding that was going on in the mid-west at the time. Not sure if it affected shipping but probably added at least a day overall. So in short I am very happy the battery was replaced quickly and painlessly.
Thank you Festool.
Best I can figure it was Sep. 2017 when I bought the TSC55 and my MFT/3.
At first I couldn't find a link in the menu for MyFestool so I used the search and it came back with a link to
https://www.festoolusa.com/myfestool
But here is what waits you at the URL
View attachment 1
So how do I get help for a dead battery for my TSC55?
Went to use the saw today and nothing, dead. Last used about 2 weeks ago and I fully charged both batteries using the AirStream chargers when I started that day and I only made a couple cuts so barely drained them. They had a partial charge but I topped them off anyway.
So today when the saw didn't start I thought the batteries needed charging so I hit the status button the upper battery and its at full charge. Checked the lower battery and nothing, no LEDs light up so I figure it needs a charge. First time I have ever had a discharged battery on any Festool cordless tool. Took the dead battery out of the saw and when I flipped it over to inspect the battery contacts I noticed it was damp around the seam just above the battery charging contacts. Wasn't much and I didn't think anything of it at that time and wiped it off. This was on the lower battery and when the saw is in the Systainer it is at the top so the side where I saw it was damp was facing down. Popped it in a charger and it won't take a charge. Tried the other battery and it charged up OK in about 5 minutes.
I left the dead battery in the charger and grabbed the battery from my Carvex to use with the good TSC battery and finished my cuts. Checked on the dead battery a half hour later and still not charging.
Guess I should have taken a picture of the wet battery but it was barely anything there and I wasn't thinking leaky battery since I've only had the saw for less than 2 years as best I remember and the saw and batteries are always inside in the basement shop where it is from 55 to 70 degrees year round and they haven't been frozen or dropped or mistreated in any way. In the one photo I circled the spot where the battery was wet and appeared to be leaking
So here I am and I want to log in to MyFestool and see how long it's been since I bought the TSC55 and if I have any warranty left and I can't.
How do I see all my registered tools? I can't believe after almost 2 years they haven't fixed this yet.
Update: 3-27-19
Just to close the loop on this I contacted Festool a couple days later. Got a quick reply with a pre-paid UPS shipping label and I promptly sent the battery of to FestoolUSA in Indiana. Package was received 3 days later and within 48 hours a replacement battery way on it's way to me which arrived only 6 days after I first contacted Festool, and this was in the midst of all the flooding that was going on in the mid-west at the time. Not sure if it affected shipping but probably added at least a day overall. So in short I am very happy the battery was replaced quickly and painlessly.
Thank you Festool.
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