PA_Woodworker
Member
- Joined
- Jan 23, 2015
- Messages
- 17
August 1 2016 CPO, Georgia, sent the TS 55 REQ saw I ordered. The plastic insert in the bottom of the Systainer was broken in multiple places - the order was returned - CPO does not allow partial returns.
Two days later CPO sent the first replacement TS 55 REQ - Same damage plus the foam locater attached to the lid of the Systainer was split and there was much evidence of the saw moving around inside the box. The order was returned.
Shortly thereafter a third saw was sent - same damage, broken Systainer insert tray. The order was returned
Three tries and all damaged. I can't help but wonder if CPO has a pallet of these saws that were damaged in transit from Festool to the CPO warehouse.
Today, 8/16, I went to the local Woodcraft store in Harrisburg, PA with the intent of buying a TS 55 REQ. Looked at two saws - both had broken Systainer insert trays. I asked the manager at Woodcraft when he would be getting some new saws - he stated that he'd have to sell what he has before he orders new inventory. Hmmmm he's willing and wants to sell damaged goods - not sure I want to deal with that store.
That's five saws and all had damage to the Systainer insert tray and other damage as noted above.
First - it appears to me that the method of holding the saw in the Systainer needs some thought. I noticed that the other two track saw offerings are located/held in the Systainer using a molded foam insert - any chance that method will trickle down to the TS 55 REQ?
Second - any suggestions as to where I may obtain a TS 55 REQ and not have to deal with the damage as noted above would be much appreciated.
Thanks - PA Woodworker
Phone: 717-933-2109
Two days later CPO sent the first replacement TS 55 REQ - Same damage plus the foam locater attached to the lid of the Systainer was split and there was much evidence of the saw moving around inside the box. The order was returned.
Shortly thereafter a third saw was sent - same damage, broken Systainer insert tray. The order was returned
Three tries and all damaged. I can't help but wonder if CPO has a pallet of these saws that were damaged in transit from Festool to the CPO warehouse.
Today, 8/16, I went to the local Woodcraft store in Harrisburg, PA with the intent of buying a TS 55 REQ. Looked at two saws - both had broken Systainer insert trays. I asked the manager at Woodcraft when he would be getting some new saws - he stated that he'd have to sell what he has before he orders new inventory. Hmmmm he's willing and wants to sell damaged goods - not sure I want to deal with that store.
That's five saws and all had damage to the Systainer insert tray and other damage as noted above.
First - it appears to me that the method of holding the saw in the Systainer needs some thought. I noticed that the other two track saw offerings are located/held in the Systainer using a molded foam insert - any chance that method will trickle down to the TS 55 REQ?
Second - any suggestions as to where I may obtain a TS 55 REQ and not have to deal with the damage as noted above would be much appreciated.
Thanks - PA Woodworker
Phone: 717-933-2109