UG paint problem

[Walk On Wood]

I received my reconditioned Kapex just a couple of days ago.  Today, I stopped in at my closest Festool dealer and picked up the UG set for it.  When i got home, i opened the boxes, the extensions looked great (they're heavier than I would have thought) but the UG stand itself looked TERRIBLE! I didn't even take it out of the box. All of the paint was cracked and falling off.  My question is: do I need to take it back to the dealer (who I believe is now out of stock on the stand) or is there another way of dealing with this?  Thanks

 

[Administrator_JSVN]

I actually think I recall reading about this in another thread. Maybe an issue with the powder coat process, or whatever they are using for adhering the paint. I would recommend that you go ahead and use it. In the mean time, contact your dealer for a replacement if it's convenient. If not, give our service department a call for assistance.

Shane

 

[Walk On Wood]

Ok, thanks Shane. I'll call my dealer tmrw.  Im sure Festool will take care of it one way or another

 

[Holzhacker]

Wow, very weird. That has to be some bad manufacturing batch. My UG stand is a few years old, no chips or delaminating at all. Follow Shane's sage advice.