Venting on a company's forum
- Thread starter festnoob
- Start date
I have had my CT26 replacement for about a week now but haven't used it yet. I was debating on sending the 26 back and keeping my Midi as it is the perfect size for me and there is a substantial difference in size of the 26. I called Festool yesterday to discuss my options.
1)I could keep the 26 and send back the Midi,
2) I could keep the Midi and send back the 26, but I was told that if I had any problems down the road they would not ship me replacement parts even if I paid for them,
3) On my original call I was told I could get a refund but on this call I was told that was not an option.
I guess I have to keep the CT26. It is too bad though that Festool doesn't care enough about the Canadian market to make their tools compliant. I guess that can also be said about the North American market as well since many of their products aren't available here. This will definately affect my decision about making future purchases of Festool products.
1)I could keep the 26 and send back the Midi,
2) I could keep the Midi and send back the 26, but I was told that if I had any problems down the road they would not ship me replacement parts even if I paid for them,
3) On my original call I was told I could get a refund but on this call I was told that was not an option.
I guess I have to keep the CT26. It is too bad though that Festool doesn't care enough about the Canadian market to make their tools compliant. I guess that can also be said about the North American market as well since many of their products aren't available here. This will definately affect my decision about making future purchases of Festool products.
Festool has notified the Consumer Product Safety Commission (CPSC) and Health Canada of a potential problem with the plunge mechanism on some TS 55 REQ Plunge-Cut Track Saws. While investigation is continuing, Festool, in cooperation with the Consumer Product Safety Commission (CPSC), intends to recall affected units. If you have a TS 55 REQ Plunge Cut Track Saw, please discontinue use immediately and call Festool directly at 1-855-784-9727.
Peter Halle - Moderator
Peter Halle - Moderator
Brice Burrell
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duburban said:
This forum is about sharing ideas, creative solutions and a sense of community. No one wants to see that censored. I don't think the forum should be used a means of leverage for disgruntled users to publicly negotiate with Festool. Some censorship isn't necessarily a bad thing.
WarnerConstCo.
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duburban said:
Agreed. It is like an iron curtain. Kind of makes this place pretty lame-o.
Using a 75 with the 55" rail is just as dangerous too.
festnoob
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Brice Burrell said:
First, I'm not disgruntled; anything but! Secondly, what's wrong with Festool being able to see what their customers want! Isn't that the point of this forum as well? Otherwise, why would Festool monitor?
Many have stated that using the TS75 with the 1400 on a crosscut can be dangerous. Isn't this why the ts75 comes with a different rail? Just asking? So why wouldn't one expect the rail to be able to be exchanged as well or at least ask for it.
I was not asking for myself only bro; I was asking for other members in the "community" as well.
Gentlemen and Ladies,
We have had a fairly open forum here for people who post using their real names and also anonymously. The recall issues are a litttle different animal than what we are normally accustomed to dealing with during the history of this forum. There are legal issues and risk management issues for the the tool manufacturer who also happens to own the forum.
That is why actions have been taken. This forum does not take the place of the official warranty procedures for the manufacturer. It doesn't replace their customer service procedures. It doesn't handle their request to reclaim TS55-REQ saws sold in North America.
Please read and understand for the umpteenth time - if you have one of these saws in North America- contact Festool USA at 1-855-784-9727 to discuss what your options are.
Peter Halle - Moderator
We have had a fairly open forum here for people who post using their real names and also anonymously. The recall issues are a litttle different animal than what we are normally accustomed to dealing with during the history of this forum. There are legal issues and risk management issues for the the tool manufacturer who also happens to own the forum.
That is why actions have been taken. This forum does not take the place of the official warranty procedures for the manufacturer. It doesn't replace their customer service procedures. It doesn't handle their request to reclaim TS55-REQ saws sold in North America.
Please read and understand for the umpteenth time - if you have one of these saws in North America- contact Festool USA at 1-855-784-9727 to discuss what your options are.
Peter Halle - Moderator
WarnerConstCo.
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Lame-o Peter.
WarnerConstCo. said:
Yes. If you have an issue please report my actions to the other moderators in case I am out of line.
Peter Halle - Moderator
WarnerConstCo.
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Oh yeah, that will get somewhere.
If it comes down to pulling the power card, so be it.
Please read and understand for the umpteenth time - if you have one of these saws in North America- contact Festool USA at 1-855-784-9727 to discuss what your options are.
If it comes down to pulling the power card, so be it.
Please read and understand for the umpteenth time - if you have one of these saws in North America- contact Festool USA at 1-855-784-9727 to discuss what your options are.
Although I wish I realized the following when I opted for the TS75 trade, you do have an option to to get a TS75 with a 75" rail. Just go for the full refund option and buy a TS75 with the 75" rail. Honestly I wish I had done that originally, but for those who have yet to do so, you still have the opportunity.
Guys, cool and and be prudent what you post. This thread has survived largely on staying the course in just discussing opiinions of what people feel are basic fundamentals of what people feel is the offer thus far in regards to the non-official as of yet recall of Festool items.
No, I'm not a moderator nor a Festool employee or partisan with Festool in any manner. I'm a forum member who has watched many other threads get locked down because members have openly speculated as to the cause of the non-official as of yet recall or have made blatant unacceptible to Festool remarks. Frankly, I'm fishing a bit as to what causes past threads to be locked, but some of the last few posts seem eerily like those that have locked down past threads.
Based on what I THINK are the no-no's of past locked down threads, I would suggest people keep their feedback on the issue strictly in the vein of discusion amongst us members; shy away from speculation as to the cause of the recall; keep a civil tone in your posts; keep in mind that Festool cannot comment at this time until the recall is official; do not be argumentative on anything that Festool cannot respond on.
There's nothing with plainly spelling how a non-official recall affects you or what you would Festool to do or offer differently. Just be aware they are surely watching this thread and will kill it in an instant if it treads beyond what they can tolerate on reasons that they own this forum and aside from what people might think are censorship reasons, I'd bet they are more to do with legal and consumer safety and protection reasons.
That's my 2 cents to keep the only surviving thread related to this issue alive.
No, I'm not a moderator nor a Festool employee or partisan with Festool in any manner. I'm a forum member who has watched many other threads get locked down because members have openly speculated as to the cause of the non-official as of yet recall or have made blatant unacceptible to Festool remarks. Frankly, I'm fishing a bit as to what causes past threads to be locked, but some of the last few posts seem eerily like those that have locked down past threads.
Based on what I THINK are the no-no's of past locked down threads, I would suggest people keep their feedback on the issue strictly in the vein of discusion amongst us members; shy away from speculation as to the cause of the recall; keep a civil tone in your posts; keep in mind that Festool cannot comment at this time until the recall is official; do not be argumentative on anything that Festool cannot respond on.
There's nothing with plainly spelling how a non-official recall affects you or what you would Festool to do or offer differently. Just be aware they are surely watching this thread and will kill it in an instant if it treads beyond what they can tolerate on reasons that they own this forum and aside from what people might think are censorship reasons, I'd bet they are more to do with legal and consumer safety and protection reasons.
That's my 2 cents to keep the only surviving thread related to this issue alive.
Of course I could be wrong, but I don't think threads are locked because Festool doesn't like what they're reading. I think there are legalities at play that don't allow Festool to be associated in any way, with certain statements concerning this REQ situation. I can understand that. I don't think I've ever seen a thread locked for any other reason.
festnoob
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sancho57
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Brice Burrell said:
Word!
I come here to learn, share ideas, get ideas, look at what people are doing, things they invented , join in a community of nice like minded people etc.
We all know there is an issue with the saw.
Whining on a public forum doesn't do anyone any good.
For those type of things contact festool directly. Im sure they will be more then happy to answer your questions and concerns.
