Don't make the mistake I made. Received a new Kapex, ship date 4/09/15, delivered a few days later. Sat in box, never plugged in. On the weekend finally had a chance to check it out, I do own a Kapex already. Found that the secondary guard jams when pushed into the primary guard. This is used in the special cutting position. I figured, no problem, call the dealer on Tuesday and they will replace it. NO. Just over the 30 days, Festool says over 30 days it has to be repaired. Shipped out this morning. So here I am paying for a repaired saw that has never been plugged in. I'm feeling kind of ripped off, should I be? How would others feel? I own other Festool products and have never had an issue with them.
Warning! Check the tools WHEN they arrive
- Thread starter Dunn wood
- Start date
That really sucks, but at least you're not paying for the shipping etc. on the warranty repair. Yes, I agree it should work perfectly out of the box but those of us who don't get to using our purchases until after the 30 days are forfeiting that 30 day period. I've been guilty of the same many times, just fortunate to not have it bite me in the arse yet.
In some ways you are lucky (or Festool is lucky?) that you're a relatively happy previous Kapex/Festool owner. Otherwise perhaps the taste in your mouth would be worse.
In some ways you are lucky (or Festool is lucky?) that you're a relatively happy previous Kapex/Festool owner. Otherwise perhaps the taste in your mouth would be worse.
AlexThePalex
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It is of course a bad experience if a product you get new needs a repair, no denying that.
But if you get a brand new saw that cost you $1800 and you just let it sit there for 30 days, that's on you. That's just sloppy, and you could and should have checked it way sooner, avoiding the unnecessary discomfort you feel now.
Considering the title of this thread, I guess you've become the wiser now.
But if you get a brand new saw that cost you $1800 and you just let it sit there for 30 days, that's on you. That's just sloppy, and you could and should have checked it way sooner, avoiding the unnecessary discomfort you feel now.
Considering the title of this thread, I guess you've become the wiser now.
Don't know about you Alex, but some people have to work for a living, and the last month has been very busy. As I said, I have a Kapex already, and I had to wait about 2 months for this one, so as far as being "sloppy". I resent that. I am not here dumping on a tool manufacturer. I am just saying that when I buy a tool that is a "premium" tool, I think I have a right to expect it to work out of the box, whether it sits for 30 days or not. And I was just asking others if they would feel like I do, a bit ripped off.
Alex said:
Should the expectation then be that ALL tools have to be returned for repair? I don't think I am asking too much for a new saw to be operating safely when taken out of the box. This is not a casting flaw, this is a blade guard that does not operate properly. I know it will be fixed properly and it will come back and all will be fine, but I am still paying for a repaired saw.
Don T said:
Holmz
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Dunn wood said:
Empathy is an acquired thing, but feel for you, and have been there.
I often order things and by the time I get them it is easy for a couple of weeks to pass, and easier if the invoice needs to happen and the part is a week or two out before it ships.
Combine that with normal household dramas and...
I didn't realize that it would be my fault if I have an issue with a tool that I did not use during the 30 day return period ??? I bought a DF700 and OF2200 a year ago and have never plugged them in. Hopefully I do not have any issues when I get around to using them. If I do have a problem and post about it what would people say about me? I trust that Festool will take care of any manufacturers issues if I do have any, that is if I use them before my 3 years are up [tongue]
AlexThePalex
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So Festool gives people an unprecedented 30 days no-questions-asked-money-back guarantee, and it still isn't enough?
pugilato
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I love my festools, I think they are a cut above the competition, but for the life of me I don't get some people and their relationship with Festool. It is almost religious. This goes from the ones who comment that if your tool broke, surely you did something to break it. To the ones who support all price increases (you would think they are using their tools as investments). Today, this guy reports that he broke the cardinal rule of using the tool during its 30-day return window and you can see that some are barbequing him in effigy.
Come on, get real. Its just tools. Very good tools, tools you should take care of, but they are just tools. Show me the stuff you're making with the tools and then we're talking.
If I get a brand new tool from my favorite tool company, it is not unreasonable to assume that there will not be a problem when I first test it out. So letting it sit for a while is not a sin, in my mind.
Come on, get real. Its just tools. Very good tools, tools you should take care of, but they are just tools. Show me the stuff you're making with the tools and then we're talking.
If I get a brand new tool from my favorite tool company, it is not unreasonable to assume that there will not be a problem when I first test it out. So letting it sit for a while is not a sin, in my mind.
AlexThePalex
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Runhard said:
Maybe re-read the first post, OP says he feels ripped-off. That's an accusation, isn't it?
I really don't get it. Whenever somebody complains about something, do we all have to be sympathetic like this is some self-help group? Are there no tests to what complaints are reasonable and which not?
Let's recuperate, OP feels ripped off because he didn't use Festool's VERY reasonable 30 day window to check out his $1800 investment, and the main complaint is that the saw will be repaired instead of replaced entirely.
I'm sorry, but complaining you don't get a new saw after you let the 30 days slip is not correct, I think. Just stating my opinion.
So you think that the tool cannot get damaged during the transport? You think that the tool cannot get damaged during the packaging? There are so many possibilities what can happen to whatever you order and to not check a $1800 package after receiving it is just ... Most people have to work for a living and most people probably consider $1800 tool valuable enough to spend 5 minutes to check it after receiving it... Sorry for your troubles, but you missed your 30days...Dunn wood said:
Greg M
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Alex said:
He ordered the saw, waited 2 months to get it, and when it FINALLY arrived he was too busy to inspect it, never mind use it. He trusts that a very expensive miter saw should arrive in new condition. When he found that he received a damaged very expensive miter saw he felt shorted when he was told he'd have to get it repaired instead of replaced.
That's not unreasonable at all. He accepted it but that doesn't change the feeling of getting shorted. How would you feel if you paid for a very expensive miter saw and received a refurbished very expensive miter saw? That's basically what he is receiving from his point of view.
SittingElf
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JimH2 said:
Because as he states, he WILL get around to using them, and they cost between 10-20% more NOW than when he originally bought them. Nothing wrong with buying now and using later....especially when we all KNOW that Festool will increase prices EVERY YEAR.
I'm guilty of the same formula [embarassed]
Cheers,
Frank
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