I have a Festool sander that has a failed bearing. It's in its second year of guarantee. I am following directions from the company that I bought the tool from and am dealing directly with Festool Repair in Ontario. Is this normal procedure?.. Or should I expect the local company that I bought the tool from to do the leg work of packaging and posting and such? I'm spending much of my time on this warranty that I don't think is very fair. What to other Festool owners do when a tool fails during the warranty?
Warranty
- Thread starter Qualicum
- Start date
Northern Early
Member
- Joined
- Jun 30, 2012
- Messages
- 54
My local Shop in Oregon told me that i could probably get it out and back faster if i delt with it. That was a month ago and im realizing i don't have the time to. So i will bring it to my retailer and they will do the leg work, happily.
My experience with Festool is that it's simple. Contact Service. They will email you any information you need. Package it. Send it UPS or some other method. My tools, even for the recall were returned quickly. I had some calibration work done on the TS55 and it was back within 1 week. I'm not a contractor so that was OK. Wether Festool pays to send it back or not depends on how old the tool is I suppose. I haven't had a lot of problems but Festool responded quickly with the one or two I had. Despite the fact that I get great service from the Woodcraft store I bought my tools from I never really even thought about taking it back there. If I were returning the tool within 30 days for a refund, sure, take it to the store.
