What disappoints me in Festool

I do not believe that the female adapters are availed here in the US due to potential product liability concerns.

Peter
 
[member=13058]Kev[/member], Do we detect some hostility towards your American cousins?

I am truly sorry if I've offended you in any way, but it's certainly not a matter of all Americans feeling "entitled" to anything, just one guy's opinion.  As I even stated "it's really a small thing", let's not blow it out of proportion.
 
Seeing all these comments . . . I realized that I have never bought a "perfect" tool, including the Domino (although it is my favorite tool of all time). There are no perfect tools, just some that are closer than others. There will always be something about a tool that isn't exactly the way you want it to be.
 
Kev said:
Truthfully the rest of the world probably see the US as not only expecting an item to come with a lifetime on consumables, also a labourer to do the work free for the first 6 months!

When I first bought my TS 55 REQ, some guy named Horst pitched up the next day and was always wanting to use the thing when I was trying to work. Darn good carpenter and a lot better with that saw than I was.
He was a nice bloke but after a time he went on walkabout and never returned.

Come to think of it, he may have left 6 months after I got the saw.
 
Kev said:
Truthfully the rest of the world probably see the US as not only expecting an item to come with a lifetime on consumables, also a labourer to do the work free for the first 6 months!

This is outrageous.
 
grbmds said:
There will always be something about a tool that isn't exactly the way you want it to be.

For me it's usually the price  [big grin]
 
One more point.

(I've took Seneca's photo but here isn't about their cool devices)

About quality of aluminum casting...

IMG_1102_large.jpg


These broken-off pieces and visible jagged edges on the base platform. Such roughly removed casting intakes we can find everywhere. Why wouldn't grind them?
 
[member=42462]Rip Van Winkle[/member]  [member=29138]Steve-Rice[/member]  [member=23629]Daver[/member]  [member=3373]Dovetail65[/member] 

Gentlemen, obviously I can not speak for [member=13058]Kev[/member] but as a bias Aussie observer, I believe he is intentially 'baiting' you. Bit of a 'sport' down here.  [smile]

We are all entitled to a 'winge' from time to time, even about Festool. From the perspective of many Australian FOG members I have to say that you in NA appear from a distance to overall get a better deal than us. Even NAINA has in the past two years become for us LCTHI as in 'last country to have it'. Examples include, as in last country or lower specification of batts - the C18, TSC, HKC and HK 55.

Sure you do not have free warranty tool insurance, but neither do we; you enjoy a better repair service under warranty because it is direct rather than dealer based, and of late better promotions including the 125mm Sander Pro Deal and percentage discount on tool and DE combinations. And please do not wing about the prices you pay.

At times we do get a better product. For example both the 1400 Router and HK55 sold here have brakes unlike your NA equivalents. I do not nderstand why  this feature can not be acoomidated on 110 V tools!

But Hey, most of us like the product; well with some exceptions! That at least is a common link. I hope this explains a little more an Aussie perspective here.

If it does'nt perhaps this will -

[attachimg=1]

Hey! Only baiting!😀 [smile]
______________


As to choice of sand papers [member=42462]Rip Van Winkle[/member] You may find that Makita 1/2 sheet and 125 & 150mm discs will fit equivalent Festool sanders as the Makita hole patterns somewhat overlap. The exception is the Makita 1/4 sheet. However I prefer the Festool papers and even use them on my Makita 1/2 sheet.
 

Attachments

  • IMG_3195.JPG
    IMG_3195.JPG
    161 KB · Views: 1,209
Untidy Shop said:
[member=42462]Rip Van Winkle[/member]  [member=29138]Steve-Rice[/member]  [member=23629]Daver[/member]  [member=3373]Dovetail65[/member] 

Gentlemen, obviously I can not speak for [member=13058]Kev[/member] but as a bias Aussie observer, I believe he is intentially 'baiting' you. Bit of a 'sport' down here.  [smile]

We are all entitled to a 'winge' from time to time, even about Festool. From the perspective of many Australian FOG members I have to say that you in NA appear from a distance to overall get a better deal than us. Even NAINA has in the past two years become for us LCTHI as in 'last country to have it'. Examples include, as in last country or lower specification of batts - the C18, TSC, HKC and HK 55.

Sure you do not have free warranty tool insurance, but neither do we; you enjoy a better repair service under warranty because it is direct rather than dealer based, and of late better promotions including the 125mm Sander Pro Deal and percentage discount on tool and DE combinations. And please do not wing about the prices you pay.

At times we do get a better product. For example both the 1400 Router and HK55 sold here have brakes unlike your NA equivalents. I do not nderstand why  this feature can not be acoomidated on 110 V tools!

But Hey, most of us like the product; well with some exceptions! That at least is a common link. I hope this explains a little more an Aussie perspective here.
______________

As to choice of sand papers [member=42462]Rip Van Winkle[/member] at least down here you will find that Makita 1/2 sheet and 125 & 150mm discs will fit equivalent Festool sanders as the Makita hole patterns somewhat overlap. The exception is the Makita 1/4 sheet. However I prefer the Festool papers and even use them on my Makita 1/2 sheet.

You guys are too easy ...

I'll give another perspective. But this one is actually real ...

If you have any kind of product and you're outside of the US, the idea of entering the US market is both very enticing and incredibly scary. To take a product into the US you will need to provide massive inventory for "potential" business (otherwise a flaw in your supply reliability will cripple you), greater warranty, marketing, sales support ... all at a lower price than you'd get elsewhere on the planet. Your product will need to be localised and if it's mains powered, this can be a major reengineering cost. On top of this there's you legal considerations, approvals, insurances and all the other risks that come from the legal framework making it more risky to provide products and services in the US v's most other parts of the world.

If you've every been a customer of a company that's deciding to take their product to the US, you're not surprised when your local service declines and prices rise. Other large potential markets have their own problems ... take something to China or India and your product is almost instantly copied and your price model is undercut.

The global market and general expectation has just evolved that the US generally expects a lot more .. even food sizes. I remember my very first trip to the US and feeling exhausted after a bad flight. I shambled up to a counter and asked for a large black coffee and was presented with something the must have contained a litre of coffee [eek]

Wind this all back to abrasive sample packs. If you're buying your first Festool sander and you're buying online, expecting to evaluate the tool and using the 30 day evaluation umbrella, I can see that the tool turning up with one sheet of abrasive when you were "expecting" more could be frustration for some. The fact is, for Festool's popular sanders their range of abrasives is massive and it could be more of a negative to have a bunch of abrasives that you try that are not suitable for your intended use.

I've got many "sample packs" of abrasives still in their sealed bags as they were inappropriate for my purposes. What I'd like to see is actual "starter packs" for specific types of abrasives .. maybe offered at a percentage off alongside an initial tool purchase (raw timber, paint & prep, auto & bodywork, etc).
 
Kodi Crescent said:
In regards to the sample packs - I think you are supposed to try the sander at the dealer first....

I can see where geography can limit this .. both in the US and Oz specifically. This plays very obviously into the trial window in the US too. A growing portion of sales would be web based and are made because of product reputation and 30 day evaluation.

Flipside though, I can fully sympathise where the tool costs ~$500 and you need 10 different grits and you're talking ~$75 per grit. Again though, purchasing starter packs for specific applications rather than relatively random sample packs makes more sense. Festool have come out with polishing sets, oil application sets .. more recently Domino sets, D14 sys sets etc and it's not like they need to create anything new.

 
[member=13058]Kev[/member] [member=19746]Untidy Shop[/member]

Guys guys guys guys guys...

Come on lads.
Can you seriously not see the sarcasm in my post?
It was 100% sarcasm.
I utilized the long form improv rule of "Yes and", I heightened and extended Kev's glorious suggestion about the laborer, I hit send-
and my joke apparently fell flat.

This is strike two for me. In a previous thread some time back, I tried to get a laugh out of some of our british cousins on the FOG by quoting/paraphrasing from Sexy Beast.

Shall I fail again in the future, I may need to give serious consideration to writing straight posts only- no humor.
This would be a grim day indeed.  [tongue]

Cheers,
Dave
 
Daver said:
[member=13058]Kev[/member] [member=19746]Untidy Shop[/member]

Guys guys guys guys guys...

Come on lads.
Can you seriously not see the sarcasm in my post?
It was 100% sarcasm.
I utilized the long form improv rule of "Yes and", I heightened and extended Kev's glorious suggestion about the laborer, I hit send-
and my joke apparently fell flat.

This is strike two for me. In a previous thread some time back, I tried to get a laugh out of some of our british cousins on the FOG by quoting/paraphrasing from Sexy Beast.

Shall I fail again in the future, I may need to give serious consideration to writing straight posts only- no humor.
This would be a grim day indeed.  [tongue]

Cheers,
Dave

[member=23629]Daver[/member]

I guarantee we both got it [wink] [big grin] .. sadly the broader group went a little serious. Life's is certainly too short to be serious all the time. For a moment I was going to say something about you trumping my post with a capital "T", but I won't be do that.
 
[size=10pt][size=8pt]
Daver said:
[member=13058]Kev[/member] [member=19746]Untidy Shop[/member]

Guys guys guys guys guys...

Come on lads.
Can you seriously not see the sarcasm in my post?
It was 100% sarcasm.
I utilized the long form improv rule of "Yes and", I heightened and extended Kev's glorious suggestion about the laborer, I hit send-
and my joke apparently fell flat.

This is strike two for me. In a previous thread some time back, I tried to get a laugh out of some of our british cousins on the FOG by quoting/paraphrasing from Sexy Beast.

Shall I fail again in the future, I may need to give serious consideration to writing straight posts only- no humor.
This would be a grim day indeed.  [tongue]

Cheers,
Dave

[size=13pt]
It's OK [member=23629]Daver[/member] , I got the sarcasm/joke; please keep on trying.  [smile] It was a good one and certainly crossed the cultural devide here.  [big grin]
 
Kev said:
Daver said:
[member=13058]Kev[/member] [member=19746]Untidy Shop[/member]

Guys guys guys guys guys...

Come on lads.
Can you seriously not see the sarcasm in my post?
It was 100% sarcasm.
I utilized the long form improv rule of "Yes and", I heightened and extended Kev's glorious suggestion about the laborer, I hit send-
and my joke apparently fell flat.

This is strike two for me. In a previous thread some time back, I tried to get a laugh out of some of our british cousins on the FOG by quoting/paraphrasing from Sexy Beast.

Shall I fail again in the future, I may need to give serious consideration to writing straight posts only- no humor.
This would be a grim day indeed.  [tongue]

Cheers,
Dave

[member=23629]Daver[/member]

I guarantee we both got it [wink] [big grin] .. sadly the broader group went a little serious. Life's is certainly too short to be serious all the time. For a moment I was going to say something about you trumping my post with a capital "T", but I won't be do that.

Sorry I didn't get that you were trying to stroke the wallaby, or toss the wombat pebbles, or whatever sarcasm is called in marsupial land. A "T" joke probably wouldn't have been adviced given the Hillaryously Grumpy climate in the USA at the current moment.
 
I would just be happy if my tools were fixed the first time I sent them in, they came back set up square, and they didn't have half stripped screw heads.

Play your didgeridoo, Blue
 
mwahaha said:
I would just be happy if my tools were fixed the first time I sent them in, they came back set up square, and they didn't have half stripped screw heads.

Play your didgeridoo, Blue

"Service All Abusive"
 
Back
Top