Peter said:Hey, I wasn't ragging on Karen or anyone else there. In fact I wasn't even really ragging on them at all. I was really ragging on a business situation where people get stuck in a position and which way to use employees can make a long term impact. I certainly am not perfect and am not afraid of telling anyone that. [eek] I also know about controlling expenses and maximizing either profit or cash flow. But, if you are a for profit manufacturer, and you want to reduce the time to receive income, and you have product in house to ship, and you have a shipping person who is swamped - there are alternatives - short term and long term.
By example in another industry: Let's assume that I am an extremely successful contractor who spends his time in the field producing income. But because my time is so valuable there I don't pay attention to the fact that I haven't been billing, so the bank account is bare - but I do have a ton of work to invoice customers for. If I am worried about cash flow - I should either outsource the invoicing part or hire a temp. If I think that it is invoicing problem is permanent - then hire permanent or outsource permanent. If I really think that what I need is to invoice so as to maximize profit now - then minimize costs to invoice and take longer to invoice by doing it myself. Isolated hiccups in a process are just that. But when the hiccups don't stop and there is a pattern then care should be paid.
I have bought from Bridge City and done that. I have bought from Woodpeckers and done that. I will happily do so again. I don't mind waiting. But others do. I wish all of them the best success and hope everyone gets their tools soon!
Peter
Absolutely Peter. I am happy with the products of both companies. Since they are both very small it almost seems customer responsibility to bring attention to obvious shortcomings whether they choose to address them or not. Either way, I'll continue to be a loyal customer.