Zero Response from the Repair Department

[TylerC]

Thanks. Yeah, let's move this to PM to minimize clutter.

 

[iamnothim]

Someone needs to be reprimanded.  Here's where I got the email address.
Not exactly obscure

[attachimg=1]

 

[iamnothim]

Well I'll be danged.  I got a call and a message asking me to send my Domino in.
That's Good news.  The Bad news is I can't function without it.  5 (for fun) projects backed up.  See sliding garage cabinet doors.  4 more to make and they require a zillion dominos

Many thanks [member=57769]TylerC[/member]  !

Q:  Is it possible to make the center-line on the sole of the domino more visible?  I can hardly see it.

[attachimg=1]

 

[Michael Kellough]

[member=28483]iamnothim[/member] asked;

Q:  Is it possible to make the center-line on the sole of the domino more visible?  I can hardly see it.

Run a black Sharpie down the groove and quickly wipe the stuff off the surface with your finger.

Or, do the opposite; make a wide line with a Sharpie and carefully run a scribe point down the groove to scrape out the ink.

 

[Holmz]

[quote author=Xxx topic=51267.msg504939#msg504939 date=1491519081]
Please send me a direct message, and I'll personally talk to someone to have them contact you ASAP.

Please include the following:
- your name
- your email address
- your phone number
- the tool (preferably including the T-Nr)
- what your service issue is

Thanks for your patience.

(Also, our phone system was down this afternoon. If you tried to call this afternoon, nothing was coming in or out.)
[/quote]

Everyone on FOG talks about the great warrenty and service as differentiating FT from the others.
when it requires knowing some pone to start the process it seems non-equitable.

 

[Naildrivingman]

I have had only one warrantee issue and it was handled through my dealer.  I brought him my sander and 7-9 days later it was back. Knock on head (or wood) I hope this good fortune stays with me.

 

[Paul G]

So what IS the correct email to their service?

 

[iamnothim]

The one I posted. It's the same one in the screen shot.
Best O' Luck

 

[TylerC]

So what IS the correct email to their service?

Yes, service-us@festoolusa.com is the main email address.

 

[JayStPeter]

I send a request for some info to see what it would cost to get my ATF 55 realigned after I replaced a lot of parts on it.  No response.  I have trouble calling during normal hours, so I haven't tried phone yet.