Best place to buy TS55

[RustE]

I think Bob Marino's fulfillment and shipping location is a bit northwest of Cincinnati, Ohio.

 

[rst]

I've bought from Bobmarinosbesttools.com, Toolnut.com, Festoolproducts.com and hartvilletool.com and recieved great service from all.

 

[Tinker]

For ordering by mail >> Bob Marino

 

[ustoolfast]

We are located in Massachusetts.  Orders shipping outside of MA are not charged sales-tax, receive free UPS Ground shipping with tracking, we register the tool warranty for you before it leaves, and orders over $250 receive a free shirt. We would love to earn your business. 

 

[indyjumper]

Well, I placed my order with ToolNut yesterday, and today they cancelled the order without notice. I called to find out and they claim that their system (not from the credit card company) detected fraudulent activity. I have NEVER had a vendor take this position. Pretty annoying really. I'm skeptical that a small company's fraud detection is more reliable than a large credit card company/bank's. I think I'll deal elsewhere when I reorder.

Sent from my iPhone using Tapatalk

 

[copcarcollector]

Well, I placed my order with ToolNut yesterday, and today they cancelled the order without notice. I called to find out and they claim that their system (not from the credit card company) detected fraudulent activity.

Kind of odd. I process credit cards all day and if a card declines, I do contact the customer to see whats up before I cancel the order outright. Was there an issue with your billing vs shipping address? Honestly does not matter, they should at least have contacted you first---

That all said, I have dealt with Tool Nut for a couple of years now with no issues. They have helped with a couple of things, including a messed up return with Powermatic / Jet. I would still not hesitate to use them myself in the future, or recommend them to others.

I hope that your situation gets straightened out, and you get the tools you are after, from any dealer.

 

[Shane Holland]

[member=63477]indyjumper[/member], sorry for the issue with your order.

We use a very reputable credit card processing provider who serves some very large retailers with a suite of sophisticated fraud detection and probability algorithms. Additionally, we do have our own internal process for checking orders. Fraud isn't good for the cardholder (or for us) so we do our best to reduce the risk of fraud.

While we do not disclose our procedures and software for fraud evaluation, in the case of your order, there was a name and shipping address not associated with the credit card along with some other things that flagged the order.

I understand your frustration, but I hope this can be seen as a positive -- that we are a company that works hard to protect our customers and even potential fraud victims from this type of activity. On rare occasion, you get it wrong and a legitimate order, such as yours, gets flagged in error.

Our Customer Service Manager reached out to you already and left you a message. I'd be happy to work with you if you want to get in touch with me. I will PM you my direct number.

Shane Holland
The Tool Nut
shane@toolnut

 

[Holmz]

Hi all!  I'm in the market for a new TS55...

Why?
What is wrong with the old one?

 

[Tinker]

With today's technology and capacity to hids fraud until way too late, I would be glad to have an order cut off before it  becomes a nasty surprise.  I would be glad Tool Nut would take such an action. Count your blessings.
Tinker

 

[southrider]

I too have had problems with Toolnut's "fraud detection" program. I ordered from them early enough to have something urgent shipped the same day, only to have them call me the NEXT day to verify that I indeed wanted it shipped to a different address than my billing address. I had already entered the correct info into the online order, and I had previously ordered this way (which was also held another day - but that time I didn't know why). It is also saved in my online profile with them.

The explanation was that any time you enter a different shipping address they must verify it before shipping in order to prevent fraud. Doesn't make a lick of sense to me, and is not disclosed at the time of ordering. My credit card company already has both addresses (my home & my office).

And lastly - why wait 24 hours before calling?

 

[mike_aa]

I have no problem with vendors double checking addresses.  One of my credit cards got hacked last year.  I got calls from a tool company and Apple products checking on whether I actually placed an order since there was another address being used.  In both cases the order was able to be stopped.

Unfortunately, a third vendor did not call and I ended up finding a giant package on my porch with a very large screen Vizio TV in it.  The package had my address with another person's name.  The Police surmised that the perpetrator was attempting to change the address on the purchase, but it either didn't work or he somehow messed up. 

The box was too big to fit in the police cruiser so I had to drive it to the station where it was entered as evidence and a police report was filed. 

It all ended up getting resolved.  It did take a while trying to explain all of this over the phone to the people at the credit card company, but they eventually took everything off of my account.  I can laugh about it now, but it was a major annoyance while it was happening.

Mike A. 

 

[Tinker]

I have never had a vendor call me about a credit card hack; but I have had my credit card holder call me on a couple of occasions. 

I never let my credit card go out of my sight.  I also, if there was a mistook, and the slip gets torn up or thrown in a waste basket, I want that torn slip deposited into me own pocket.  If i get any argument about that, i threaten to go to the manager or police.  The first time my credit card company called me was perhaps the only time i had allowed my card out of sight and also a ticket was thrown into a waste basket.  It was at the local Big Box store and a sweet looking little ole lady tried to ring up my purchase.  I often run into a problem with my card not going thru as the magnetic band gets dirty or sweaty and it has to be run thru a couple or more times before it registers.  This time, it supposedly did not register.  The lady (and I use the term "lady" not as a term of respect but rather to designate gender in this case.) took my slip and card to her manager, supposedly, to find out what to do about the problem.  A few minutes later, she came back with my card and a sales slip for me to sign.  I suspected nothing to have been out of line for the transaction.

About two weeks later, i got a call from my credit card office asking if i had been in Kentucky on such and such day.  My reply was that i had never been in Kentucky since way back around 1949.  The reply was then, "Well i am sure you have not been to Louisville then within the last couple of months."  It seems that the same time i had made a purchase in Danbury, CT I had also, five minutes later, rung up a purchse for exact same product and charge in Louisville, Kentucky.  I do sometimes drive a tad over the speed limits, but i cannot move that fast.  I also have never trusted sweet little old ladies bhind a cash register again.

Another time, i had bought something from a store in NY State.  A few days later, i got a call from crdit card company wanting to know if I had used my credit card for an item costing just under $4000.  I had not made such a purchase recently.  While we were discussing that problem, all of a sudden the lady (This time i am referring to the "lady" as a term of respect) exclaimed, "Here is another one for the same amount!  I was told to monitor my most recent billing for other false charges.  In both cases, we cancelled my account immediately and was issued a new card. 

The credit card company was very accommodating in their actions and solutions. I consider my self very fortunate that the problems were detected before they could become very expensive for me.  Today, there are so many ways to have ones identity stolen, any body who gets called, or cancelled with an order because of suspected fraudulent activities should very definitely be thankful for the catch where nothing is lost but time. 
Tinker

 

[Bob Marino]

A big thanks for the kind words from my customers.

But to add a little to the credit card fraud protection thing....
Unfortunately, credit card fraud is an increasingly more common and it may sometimes hold up an order another day for the dealer to verify billing, shipping, sometimes phone numbers and email addresses. And sometimes an actual address can raise a flag - for example it may be a "shipper's warehouse" not a home or business.

By doing this double checking (which takes up dealer time too) we have stopped more than a few fraudulent transactions from being processed. If these procedures are not followed, I don't think the banks would even entertain reimbursement. In fact, checking aside, it's been my experience that when the occasional card card gets charged fraudulently, no one- not the banks, nor the customer whose card is stolen wants to get involved. The banks don't lose that money, the customer is protected, the dealer is not, he loses. This is particularly damaging to the smaller companies that really can't easily absorb that loss.
Here's what I don't understand; why the reluctance to follow up on a fraudulent charge?
Scenario..... A man enters a jewelry store and steals 1k in jewelry, he gets into his car and drives away. The police are called; they later have a witness who gave them the license plate of the car the thief drove off in. You bet your life the police will check that plate and match it to the driver and address and pay that person a visit.
  Scenario....... If someone uses a stolen credit card and places a 1k order and you find out about it when notified by the bank or customer and then you look up the order and you see where it was shipped to - good luck in getting the credit card companies to investigate or getting the police to go to that address to check it out.
Why the lack of concern in the latter case? Frustrating to say the least.

 

[Tinker]

Within the last year or so, many venders do not require signature on credit slip under, i think, $50.  I don't care for that so i insist that i sign the ticket.  I do get arguments when i insist, but I am old school.  If i have total trust in somebody, a handshake is all that is needed.  If i don't know somebody, i want a signature.  When we are talking credit cards, I hve no idea who is in charge.  I want to sign the slip just in case there is a problem down the line.  I don't care if it is less than fifty bucks. 

The guy who started this part of the conversation should be glad that ToolNut held up the sale.  I am sure nobody at ToolNut has any idea who is in charge of their credit cards.  As Bob says, the vendor is totally responsible. I'm sure TN has been bitten along the way somewhere.  It ain't gonna happen again.
Tinker

A big thanks for the kind words from my customers.

But to add a little to the credit card fraud protection thing....
Unfortunately, credit card fraud is an increasingly more common and it may sometimes hold up an order another day for the dealer to verify billing, shipping, sometimes phone numbers and email addresses. And sometimes an actual address can raise a flag - for example it may be a "shipper's warehouse" not a home or business.

By doing this double checking (which takes up dealer time too) we have stopped more than a few fraudulent transactions from being processed. If these procedures are not followed, I don't think the banks would even entertain reimbursement. In fact, checking aside, it's been my experience that when the occasional card card gets charged fraudulently, no one- not the banks, nor the customer whose card is stolen wants to get involved. The banks don't lose that money, the customer is protected, the dealer is not, he loses. This is particularly damaging to the smaller companies that really can't easily absorb that loss.
Here's what I don't understand; why the reluctance to follow up on a fraudulent charge?
Scenario..... A man enters a jewelry store and steals 1k in jewelry, he gets into his car and drives away. The police are called; they later have a witness who gave them the license plate of the car the thief drove off in. You bet your life the police will check that plate and match it to the driver and address and pay that person a visit.
  Scenario....... If someone uses a stolen credit card and places a 1k order and you find out about it when notified by the bank or customer and then you look up the order and you see where it was shipped to - good luck in getting the credit card companies to investigate or getting the police to go to that address to check it out.
Why the lack of concern in the latter case? Frustrating to say the least.

 

[jeh]

Within the last year or so, many venders do not require signature on credit slip under, i think, $50.  I don't care for that so i insist that i sign the ticket.  I do get arguments when i insist, but I am old school.  If i have total trust in somebody, a handshake is all that is needed.  If i don't know somebody, i want a signature.  When we are talking credit cards, I hve no idea who is in charge.  I want to sign the slip just in case there is a problem down the line.  I don't care if it is less than fifty bucks. 

The guy who started this part of the conversation should be glad that ToolNut held up the sale.  I am sure nobody at ToolNut has any idea who is in charge of their credit cards.  As Bob says, the vendor is totally responsible. I'm sure TN has been bitten along the way somewhere.  It ain't gonna happen again.
Tinker

A big thanks for the kind words from my customers.

But to add a little to the credit card fraud protection thing....
Unfortunately, credit card fraud is an increasingly more common and it may sometimes hold up an order another day for the dealer to verify billing, shipping, sometimes phone numbers and email addresses. And sometimes an actual address can raise a flag - for example it may be a "shipper's warehouse" not a home or business.

By doing this double checking (which takes up dealer time too) we have stopped more than a few fraudulent transactions from being processed. If these procedures are not followed, I don't think the banks would even entertain reimbursement. In fact, checking aside, it's been my experience that when the occasional card card gets charged fraudulently, no one- not the banks, nor the customer whose card is stolen wants to get involved. The banks don't lose that money, the customer is protected, the dealer is not, he loses. This is particularly damaging to the smaller companies that really can't easily absorb that loss.
Here's what I don't understand; why the reluctance to follow up on a fraudulent charge?
Scenario..... A man enters a jewelry store and steals 1k in jewelry, he gets into his car and drives away. The police are called; they later have a witness who gave them the license plate of the car the thief drove off in. You bet your life the police will check that plate and match it to the driver and address and pay that person a visit.
  Scenario....... If someone uses a stolen credit card and places a 1k order and you find out about it when notified by the bank or customer and then you look up the order and you see where it was shipped to - good luck in getting the credit card companies to investigate or getting the police to go to that address to check it out.
Why the lack of concern in the latter case? Frustrating to say the least.

Signing the slip does nothing for you. If the credit card company does not require it then they are accepting the risk. There is little or no risk to the consumer with credit cards. Fraudulent card use is a hassle to unwind, but signing the slip at the store won't stop this. Some stores (most if not all large retailers) don't give you the option anymore. The company selling the goods and credit card issuer want the ability to use the card to be as painless as possible.

A more important question related to all this is why were PIN's not implemented with the chip cards. The rest of the world uses what is called Chip and PIN. After being many, many years behind the US implemented 1/2 of the system the rest of the world uses. PINs won't work for mail order, but they will take the risk out of retail fraud and are so much safer than a signature that anyone can do.

 

[jeh]

Within the last year or so, many venders do not require signature on credit slip under, i think, $50.  I don't care for that so i insist that i sign the ticket.  I do get arguments when i insist, but I am old school.  If i have total trust in somebody, a handshake is all that is needed.  If i don't know somebody, i want a signature.  When we are talking credit cards, I hve no idea who is in charge.  I want to sign the slip just in case there is a problem down the line.  I don't care if it is less than fifty bucks. 

You should probably rethink arguing with a clerk who is making minimum wage (or just above) about not requiring a signature.  They are just following the rules set forth by the company and have no say whatsoever. Additionally they live in fear of being fired because a customer complains about them. "Old school" is not an excuse for hassling a low level employee.

 

[Trosey]

Within the last year or so, many venders do not require signature on credit slip under, i think, $50.  I don't care for that so i insist that i sign the ticket.  I do get arguments when i insist, but I am old school.  If i have total trust in somebody, a handshake is all that is needed.  If i don't know somebody, i want a signature.  When we are talking credit cards, I hve no idea who is in charge.  I want to sign the slip just in case there is a problem down the line.  I don't care if it is less than fifty bucks. 

You should probably rethink arguing with a clerk who is making minimum wage (or just above) about not requiring a signature.  They are just following the rules set forth by the company and have no say whatsoever. Additionally they live in fear of being fired because a customer complains about them. "Old school" is not an excuse for hassling a low level employee.

I must have missed the part where "Tinker" was hassling "any" employee.  I may be more "older school"  than Mr. Tinker.

From the "older school", any thing other than cash up front, was concerned "credit".......

Credit required a "signature".  .....PERIOD

Why is the "clerk" arguing with the customer(i.e. Mr. Tinker) that is trying to do the honorable thing? Mr Tinker is signing for his responsibility.

If there is any "rethinking" required, it is on your end Jim.

Just my opinion.   

Trosey

 

[Trosey]

I bought(got) my TS55 from WoodCraft with gift cards that I received for Christmas.