Carvex Issues

John,

You have every right to keep stuff to yourself, but I think it's silly not to reveal your issues, tool issues that is.  That's why this is an "open forum".  To be able to openly discuss stuff like that, share the good and the bad.  Your experiences might help someone out in the future that winds up with one of these problem jigsaws that was previously unresolved, you just never know the circumstances.  It's good to be as informed as possible and I think you're in a position to help others by doing that.  Thank you.
 
This is strange?

A person protecting a company that sold them bad a tool. A company that is asking a person to hush up and then that person telling us about it and then not getting mad about being asked to keep their mouth shut.

Shane this isn't for real is it?  Festool's policy can not be to ask people to keep issues to themselves, that is against a basic safety  for one, two it is unethical.

The poster that is claiming this is about the stupidest thing I have ever read here. If true it is crap, if not  true it is crap. The poster makes it seems he is special and part of some kind of conspiracy.

Doesn't anyone else think these statements about being asked to hush up and then the person protecting the company that gave him the bad tool strange? Telling us but not telling us? Weird. What is the point,what does he have to gain or not gain. Just a waste of time. The Carves has issues , so what, a lot of Festools do and nothing like this has ever been stated before. If it were people would be mad, not keeping quiet.

There is no point to listening to this crap.
 
I don't know if this whole thread is something about nothing, or nothing about something. [huh]
 
Thats annoying.  I agree with nickao totally!!!!!!!!!

Some people might buy the carvex and might not noticed a fault they just think thats how the jigsaw is and they might just think the jigsaw is just crap not faulty but then think why the high price?! So then they might think this jigsaw isnt worth the money and the word will spread that the jigsaw is just as good as a cheap jigsaw.

I dont get it your saying if you happy with it and it performance tiny bit better than your old jigsaw (which could of been a rubbish old jigsaw) so you wont notice a fault because you dont know no better?  I thought Festool want their tools to be the best.  I would of thought festool would want this person to go WOW my old jigsaw was rubbish not just its little better but I have paid 4 times more money.

JMB
 
Trying to help, sounds like trying to stir things up. If you can not say something keep quiet, don't post saying this and that but oh I can't say anything about it. You just did!

Nothing personal against the guy I am referring to the post, not the person.
 
I will second the last post... could someone inject some sanity into the thread...

A clear and concise statement of the carvex issues.and festools policy re:replacing/repairing defective tools

A time frame for updated stock to hit the dealers shelves.

Awnsers to the above would be usefull.

 
I don't think it's a "tough crowd".  What's the big secret?  The Carvex had issues which Windmill Man claims to have the insider story on but won't disclose.  I think many Carvex purchasers knew there were various particular problems with this tool (I know what the problems are and I don't even own one - a dealer told me). The "fix" can hardly be a state secret and I'm sure a comparison between modified and unmodified Carvex will reveal the solution.  I agree. a very peculiar stance to take.

The issues in my mind is how Festool, a company with a reputation for quality, released a tool with such inherent defects.  Loose bases on a tool, even an amateur would notice these faults.  I hope this isn't the start of the slipperry slope of cost cutting.

I'm sure the Carvex is a great tool (if now fixed), but it shouldn't rely on end-users to do final testing.

Troll

 
I don't know what to make of this thread.  The whole thing is strange.  John was asked not to publicly talk about the issue(s) he was having with his Carvex until Festool had a chance to look at his saw (at least that how I understood it).  Fine, I can understand that.  

Let's look back at the Domino and Kapex release here in the States as examples of why that could be important.  In the beginning people that were unfamiliar with the proper techniques believed their brand new Domino was somehow screwed up.  This user error was incorrectly posted on the FOG as problems with the Domino.  The Domino got some undeserved bad publicity for no reason.  The upshot of these discussions was the fact that the proper techniques brought to the forefront.

The Kapex did have the scrapping issue.  This issue was blown way out of proportion here and on other forums.  There were far too many people bad mouthing (and spreading misinformation) the Kapex and Festool that didn't have anything at stake.  Because of all the misinformation there were plenty of people that thought their saw was bad when it wasn't.  I'm not saying it wasn't a real problem with the Kapex, just that it was overblown.  This dark cloud hung over the Kapex for a long time after it was corrected by Festool.  

I think Festool De was trying to avoid this kind of public misinformation until they had a chance to investigate the issues.  I think that is perfectly fair.  I think John has now caused some paranoia with this secret problem(s).  This farther proves my point why it's best to not publicly discuss some issues at all or only after the company has had a chance to address them.  If one is going to publicly discuss problems, then being completely upfront, honest and factual is the way to go.  That isn't what has happened here....            
 
I might be stating "the bleeding obvious", but surely this could all have been avoided if Festool, the company, had come out and said " Hey we have noticed there is an issue with this model and therefore to ensure our customers always receive top quality products and customer service we will not sell any of the current units and dealers and owners should return there current stock or equipment for modification.

This I believe happens in the automobile trade all the time.

If Festool had taken some kind of premptive action it would have stopped all this speculation, mystery guessing game, and precisely what Festool will want to avoid "BAD PRESS"

 
Guy Ashley said:
I might be stating "the bleeding obvious", but surely this could all have been avoided if Festool, the company, had come out and said " Hey we have noticed there is an issue with this model and therefore to ensure our customers always receive top quality products and customer service we will not sell any of the current units and dealers and owners should return there current stock or equipment for modification.

This I believe happens in the automobile trade all the time.

If Festool had taken some kind of premptive action it would have stopped all this speculation, mystery guessing game, and precisely what Festool will want to avoid "BAD PRESS"
Click to expand...

I agree, but it virtually never happens preemptively.  Everyone waits to see how things play before spending the money to fix a problem.  This seems to be especially true of the automobile industry.     
 
Guy Ashley said:
I might be stating "the bleeding obvious", but surely this could all have been avoided if Festool, the company, had come out and said " Hey we have noticed there is an issue with this model and therefore to ensure our customers always receive top quality products and customer service we will not sell any of the current units and dealers and owners should return there current stock or equipment for modification.

This I believe happens in the automobile trade all the time.

If Festool had taken some kind of premptive action it would have stopped all this speculation, mystery guessing game, and precisely what Festool will want to avoid "BAD PRESS"
Click to expand...

i think more bad press comes from not admiting to a problem that putting their hands up and saying we are having to recall these models you will have them back in 2 weeks free from defect and heres a pack of jigsaw blades for your trobles sorry.  They should take a leaf outta toyotas book imho
 
There are many useful threads on FOG that are well worth investing time reading them -- I'm afraid this isn't one of them.
 
But Ron, I poured my heart out to you people and you just want to walk away.  Please, I beg you!  Don't go!  [crying]
 
Ken Nagrod said:
But Ron, I poured my heart out to you people and you just want to walk away.  Please, I beg you!  Don't go!  [crying]
Click to expand...

I had no intent on continuing but after watching your avatar for several minutes....... You have my undivided attention again.  [eek]
 
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