Festool Guarantee

[skids]

That would likely work but I'm trying to make a sort of "fail safe" solution.

I recently had a hairline crack rear its ugly head in a fancy GE filter housing. Luckily, it didn't really cause significant issues but it made me realize the potential for problems is greater than I originally thought.

I have the ability to make a drain tray for the closet that contains the water heater and its water. I think it's probably worth the effort to make the bottom of the cavity a water collection/drain system.

Tom

I hear ya..The fact I have one of those pumps in my attic and basement makes me a little uneasy at times. I proactively replaced one, I need to do the other. Not that a new one can't fail. It's like playing the odds. 

 

[skids]

Only comment I have about festools guaranty and the way they treat their customers is at the demo yesterday and guy came in talking about his outlet on his CT went out and he had to order another one. The festool rep went outto his van , brought him a new one,gave it to him and  walked him through the installation process.

How can ya beat that.

They really are great aren't they? It's honestly probably the singular reason I have rationalized the fact it's ok to spend this much on tools. I feel very good about investing in their product and company because they are invested in me as a consumer through their warranty and superb support team..Thats what it's all about if you ask me. My entire tool collection will be replaced with Festool over time, and their warranty was like everyone elses, I might not be as faithful.

 

[ccarrolladams]

Only comment I have about festools guaranty and the way they treat their customers is at the demo yesterday and guy came in talking about his outlet on his CT went out and he had to order another one. The festool rep went outto his van , brought him a new one,gave it to him and  walked him through the installation process.

How can ya beat that.

Sancho,

Was that Festool Rep Allen Kensley by any wild chance? His Festool van carries a whole lot of tools and parts.

 

[sancho57]

Yeppers it tis him. Allan awesome huh?

 

[ccarrolladams]

Yeppers it tis him. Allan awesome huh?

Sancho,

Sorry we were very busy with a huge order, so I could not attend.

The good thing is that Allen K demonstrates Festools fairly often. He was partnered with Steve Bace last 1 December in Palm Desert at In-Touch Tools.

 

[sancho57]

It was just a small demo that he puts on at the various suppliers answer questions etc. It was nothing like the In-Touch tool thing he did in Dec.

 

[richard.selwyn]

We are rally off topic here but:
Re Water heater drain.
Just thought I should say that my plumber reckons the 'water' draining off a condensing boiler is nasty corrosive stuff full of toxic waste. I don't know if that's true, but its worth looking into.

 

[balrog]

2). If one buys a MFT/3 which comes with a rail. Again, it has always been crystal clear that if you don't like it you can return it during the 30 days for a "FULL REFUND, No questions asked". I have never seen it suggested or implied here either that one would be 'stuck' with the 'consumable' rail and the refund being ~$100 less.

harry,

+1 to your thoughts in the above post. But we have to abide by the written warranty provided by the manufacturer.
From examining the warranty details on the Festool USA website, the MFT/3 would not be covered under the 30 day guarantee policy. "... For the purposes of this policy, a tool is defined as a product with a power cord or battery."

I've found the service from my local dealer to run "hot to cold". When I purchased my MFT/3, I couldn't get square cuts. So I went to the brick and mortar store where I purchased my MFT/3 (along with several other Festool products) and asked for some insight of what I did wrong when trying to set up the table since I need to fold it up and put it away after use because of space restrictions.. I was told by the staff "It is supposed to cut square...".  So I lived with using the table to make cuts that were pretty close but not quite square. When the next Festool demo day was being held at the brick and mortar store, I went down and explained my situation to the visiting Festool rep. He snickered and rolled his eyes at me for folding up the table at the end of every use. I explained that it was necessary because of a lack of storage space and I was concerned about damage to the extruded components.  I continued to live with the sub par accuracy.

At another Festool day, I was fortunate that the company had Steve Bace attend the event. I explained the situation to him and was given an impromptu MFT/3 set up class. He went over the basics that I have seen on the online videos then went into finer details to examine when trying to troubleshoot a setup problem. He took the time to consult with me about how I use Festool to complete my tasks.He got sidetracked and spent more time giving me hints how to work more productively.

Now I get square cuts on the MFT/3 and it gets folded up after every use.

 

[sancho57]

Im sure there were others there that had the same issues and needed the training. I had the same issue when I first got my MFT and tried setting it up. I had to go to a actual festool class and get the training. Now I can set it up in a matter of minutes and get true and square cuts.

 

[flair woodworks]

One thought on alignment -

I read a great tip on the FOG to cross cut the rail at a minimal amount, say 1/64", on a Kapex at 90 degrees and then butt the two ends together and that will give you a straight rail when connected.

If you don't have a Kapex or accurate miter saw, you might consider asking your dealer to do this if the ends are not exactly at 90 degrees.  It does no harm to the Kapex and would be a nice gesture on their part to help you ensure you are getting an accurate alignment.

Neil

If your mitre saw wasn't accurate, you could still ensure perfect alignment by cutting them both at the same time (one on the left and one on the right of the blade).  This may not work if your mitre saw has excessive runout or doesn't cut cleanly.

 

[hemlock]

This is one I see both sides of....

I recently took the plunge on a domino (500), but it came with no dominos.  So how could I possibly see in 30 days if I liked it?  It made sense if I kept it, to purchase the domino systainer with assortment of dominos and other size bits.  So I simply asked my dealer, how can I test the domino without dominos?    Would they let me return the kit with the tool if I bought them both (a $1200+ outlay)?  His response was what I expected from a Festool dealer.  "Festool wants you be happy, and if your are not, we'll take back both items. 

So, there is some common sense in this....1) the letter of the policy, 2) the situation your "tool" provides, and 3) interaction with your dealer. 

BTW...I kept the domino and continue to simply say "wow" about it...it truly is a game changer!  Though when I see a $900 price tag on it in a store, I still pause....but then I think about how much more I can do because of it....worth every penny...

 

[Runhard]

I just recently purchased a WCR-1000 and was not happy with how it worked with my CT26 and Boom Arm. I ended up putting it on the classifieds section here on the FOG and sold it at a $50 loss, great deal for a FOG member but a bad deal for me. It was basically brand new. I took the unit out of the box, set it on my CT26 and discovered its limitations, if used with the boom arm. None of the accessories (hooks and shelves) were even attached. If it were a returnable item I would have sent it back. It's hard to believe that a $385 accessory is non-returnable if opened. Thankfully I was offered a $25 gift certificate from the online dealer, but he did not have to do that.

Daniel

 

[sancho57]

I just returned a boom arm to my brick and mortar cuz i needed one that fit the CT 26.no I didnt open it but I got a full refund and ordered the right one