Festool Recon Kapex purchase

[antss]

If it has not already having large stocks of returned items will cost us all in the end.

um, the customer always pays.  It's no different with Festool.  And , marketing didn't just dream up the 30day trial as a hook without first running the numbers by accounting and the actuarial wonks to get a handle on how much the "feature" was going to add to overhead.

Nordstrom has a similar policy and has for decades.  It works for most, but there will always be abusers.

 

[promark747]

I've had tremendous success in previous recon sales, probably because the items I bought (T12 drills, OF2000 routers) were discontinued, unsold stock.  That being said, I think Festool should be embarrassed to have shipped that "reconditioned" CT (even assuming the damage to the hose garage was shipping-related).

 

[Cheese]

I would not expect a tool that was 7 years old.

I didn't either...and then the MFK 700 arrived, It was manufactured 9 years ago. I do have to say though that it was in like-new condition, absolutely pristine. I've fired it up and used it for some edge routing and everything seems fine. I'm just amazed though how an item like this can remain in hiding for so long.  [eek]

 

[ChuckM]

That being said, I think Festool should be embarrassed to have shipped that "reconditioned" CT (even assuming the damage to the hose garage was shipping-related).

A blow gun and an open space would have got rid of any dust issues (inside and out). Perhaps, this blowing task should be included as one of the mandatory steps in the preparation/checklist when the next recond. sale is organized.

 

[Brice Burrell]

I didn't either...and then the MFK 700 arrived, It was manufactured 9 years ago. I do have to say though that it was in like-new condition, absolutely pristine. I've fired it up and used it for some edge routing and everything seems fine. I'm just amazed though how an item like this can remain in hiding for so long.  [eek]

I don't know what you paid for your 700, but it might have been pretty close the full retail price 9 years ago.  That would certainly make me question the "deal" I got...  Keep in mind the MFK (and CT vacs have) had updates/improvements in recent years.  Getting a used tool with less features, and one year warranty, there better be a deep discount. 

 

[ChuckM]

I don't know what you paid for your 700, but it might have been pretty close the full retail price 9 years ago.  That would certainly make me question the "deal" I got...  Keep in mind the MFK (and CT vacs have) had updates/improvements in recent years.  Getting a used tool with less features, and one year warranty, there better be a deep discount.

Very good point!

By default, with some exceptions, anything -- power or hand tools -- offered with less than 30% discount would not receive my attention or consideration. 50% or more would be my usual starting point. That sounds picky but don't forget that the seller got a good deal for using it (for 1 -5 years, say) and then getting back half of the price he or she paid. It could have cost more to the seller if it was a rental tool.

 

[Cheese]

I don't know what you paid for your 700, but it might have been pretty close the full retail price 9 years ago.  That would certainly make me question the "deal" I got... 
Keep in mind the MFK (and CT vacs have) had updates/improvements in recent years.  Getting a used tool with less features, and one year warranty, there better be a deep discount.

Hey Brice, you're probably right on the price issue also...I paid $424.

Just curious what the updates are? Was this discussed earlier on the FOG?

 

[Brice Burrell]

Hey Brice, you're probably right on the price issue also...I paid $424.

Just curious what the updates are? Was this discussed earlier on the FOG?

I just checked, the prices were $400 for the basic and $525 for the set in '09.  I believe the bearing for the horizontal base was updated a couple of years ago. 

 

[antss]

I would not expect a tool that was 7 years old.

I didn't either...and then the MFK 700 arrived, It was manufactured 9 years ago. I do have to say though that it was in like-new condition, absolutely pristine. I've fired it up and used it for some edge routing and everything seems fine. I'm just amazed though how an item like this can remain in hiding for so long.  [eek]

You know, even with the discount you paid more for that tool than it cost new 9 years ago.  [eek]

 

[Jurgen W]

Well, after reading this post regarding Recon FT, I am kinda getting nervous as I am expecting my CT36 vacuum.....  I sure hope it to be in better condition then what the picture showed I paid $567+tax.  Thank you for the blue box screenshot that was posted, I do not see this either on my Mac or IPad.  Will get you feedback on my opening the box.

 

[Cheese]

You know, even with the discount you paid more for that tool than it cost new 9 years ago.  [eek]

I don’t want to hear about it...I’m just happy in my bubble.  [big grin]

To make things even sweeter, it came in an original Systainer that I had to swap out to the tune of $76. [eek]

 

[ishmerc]

You know, even with the discount you paid more for that tool than it cost new 9 years ago.  [eek]

I don’t want to hear about it...I’m just happy in my bubble.  [big grin]

To make things even sweeter, it came in an original Systainer that I had to swap out to the tune of $76. [eek]

So did Festool take the 25% off the current price for the MFK700 or the 2008 price .

 

[Brice Burrell]

I don’t want to hear about it...I’m just happy in my bubble.  [big grin]

To make things even sweeter, it came in an original Systainer that I had to swap out to the tune of $76. [eek]

Yeah, I forgot about that upgrade too.

 

[cghunt]

To be clear once i opened box and noticed damage i contacted festool recon. They responded shortly with an apology and told me replacement parts would come my way. I buy many things online and on occasion receive broken items, (no big deal). My primary issue are 1. if some thing is considered a reconditioned product it should at very least reasonably appear that some care was taken to actually refurbish it (e.g. Not covered in grime) 2. The website implies the product will be in gently used condition or a discontinued product. ( ok, i have no problem with that). But a 7 year old product covered in saw dust which i can only assume has been in a production environment over the last 7 years hardly qualifies as gently used. I did ask festool recon their thoughts on this matter but have had no response.  So my question is.. is the small discount worth it? Its hard to say ... would i attempt a recon sale again.. probably not..

 

[antss]

another question for those of you that braved the lines and participated in the Connect sale(s) -

would you have still bought that vacuum covered in dust ?

 

[semenza]

To be clear once i opened box and noticed damage i contacted festool recon. They responded shortly with an apology and told me replacement parts would come my way. I buy many things online and on occasion receive broken items, (no big deal). My primary issue are 1. if some thing is considered a reconditioned product it should at very least reasonably appear that some care was taken to actually refurbish it (e.g. Not covered in grime) 2. The website implies the product will be in gently used condition or a discontinued product. ( ok, i have no problem with that). But a 7 year old product covered in saw dust which i can only assume has been in a production environment over the last 7 years hardly qualifies as gently used. I did ask festool recon their thoughts on this matter but have had no response.  So my question is.. is the small discount worth it? Its hard to say ... would i attempt a recon sale again.. probably not..

Thanks for the clarification. That takes a bit of the guess work out for those replying to your post.

Seth

 

[Jurgen W]

Well, after reading this post regarding Recon FT, I am kinda getting nervous as I am expecting my CT36 vacuum.....  I sure hope it to be in better condition then what the picture showed I paid $567+tax.  Thank you for the blue box screenshot that was posted, I do not see this either on my Mac or IPad.  Will get you feedback on my opening the box.

Just got my CT36. Good to report that it came complete and relatively “clean” however a little quality control, even on reconditioned tools wouldn’t hurt the brand of high end tools.  Found some dust all over but for the price I am not worried and used the vacuum to clean the vacuum ironically. The date of manufacturing is stated as 05/14

 

[eeeesh]

Seeing what these two vacs looked like - what really is the difference between 'reconditioned' and 'used' other that one sounds better?

What did they do to the 'used' vac so that now it is a 'reconditioned' vac?  A couple of words come to mind, like 'inspected' where they look at and see if everything is ok, but we know from the one Kapex purchase, they are not even doing that since it was shipped missing parts....

 

[antss]

My guess is replace whatever was broken on them internally like a switch , socket, turbine, ect...

What did the hoses look like ?  Beat up or new ?  Do they have the old ends or the new cleantec piece of junk ?

I think part of the issue here is that people have come to expect basically a "new" tool when buying a recon.  Festool has seemingly sent out some new tools for some of these sales and manuf. like Dewalt, Makita, and Milwaukee routinely do that.  The manufacturers have conditioned the market.

However..........................................the terms of this sale don't say that's what you'll get.  So, you shouldn't expect it.  Expect to get a used tool that is made 100% functional before it's sent to you.  If you get a new domino with a metric scale , fine and dandy.  But don't count on it. 

 

[Jurgen W]

The CT36 dust collector came with the hose that looked brand new however both connector ends were definitely used there was a new hepa filter, bag and electric cord attachment also new. Other than that, the extractor was used, and I would say that Festool is definitely selling used items that has been inspected, and tested, definitely not cleaned 
Personally when I hear the word “reconditioned” I usually think of tools that have been purchased, returned, perhaps within the period of warranty for reasons of dissatisfaction or malfunction and therefore the manufacturer takes it back do the repairs and sell it as such.
When a tool is 7 year old (as in a former post indicated) or as in my case 5/2014 that tells me it is “used” in the sense that it is definitely past warranty period.

I just wonder why Festool is dealing with this, I would think that there is just too much hassle dealing with this that potentially can affect their name.....  It kinda did with the fact that they can do a better job sending clean used products.

Otherwise Happy with the purchase