Festool Recon Kapex purchase

[antss]

I disagree too.  Shipping damage happens. 

I've gotten brand new gear from Shane that has shown up on my doorstep broken.  Sure, it didn't meet my expectations - I don't expect stuff to arrive broke to me even though I know it happens to other people.  :

From that perspective , I can never be satisfied because we cannot wind back time and do it over where I get an unbroken saw the first time.  Don't worry Shane, y'all took care of everything lickity split and I'm very happy.

Festool isn't a retailer , and they don't want to be as far as I know. They have neither the culture nor the desire to be a retailer. So comparisons to Lee Valley aren't really fair or accurate.

Once that vacuum has a new hose garage it clearly meets the description of what festool said one might receive in the sale.  That a customer rolled the dice for 25% off thinking they'd get a 'New" tool and then didn't - then feel their "expectations" weren't met is clearly unreasonable to me.    Others may feel differently and are entitled to their opinions too.

 

[ChuckM]

I disagree too.  Shipping damage happens. 

I think we can only agree to disagree here because we have different vendor expectations as well as purchase experiences. Woodworkers are never known to be a homogeneous group of consumers.

Also, never have I intended to compare Festool to Lee Valley Tools; they both have different corporate cultures, business strategies, customer bases, etc. I am only relaying to my Lee Valley purchase experience, one that I will benchmark my other sales/purchase experience against. And I certainly have not suggested that that is the benchmark other people should use or follow.

 

[Jurgen W]

Yes,

I took the picture as I was opening it, didn’t even take it out of the box....  however I have to say that it was in a Festool box and in turn in another box, I think you really had to throw it from a 1 story to cause damage.

Jurgen

Well, after reading this post regarding Recon FT, I am kinda getting nervous as I am expecting my CT36 vacuum.....  I sure hope it to be in better condition then what the picture showed I paid $567+tax.  Thank you for the blue box screenshot that was posted, I do not see this either on my Mac or IPad.  Will get you feedback on my opening the box.

Just got my CT36. Good to report that it came complete and relatively “clean” however a little quality control, even on reconditioned tools wouldn’t hurt the brand of high end tools.  Found some dust all over but for the price I am not worried and used the vacuum to clean the vacuum ironically. The date of manufacturing is stated as 05/14

Is that how it was shipped?  (No packing material?)  If so, it's a miracle it got there unscathed.

 

[antss]

never have I intended to compare Festool to Lee Valley Tools

Then why bring them up in the first place and then immediately say FT could learn a thing or two ?

 

[ChuckM]

never have I intended to compare Festool to Lee Valley Tools

Then why bring them up in the first place and then immediately say FT could learn a thing or two ?

It is clear in my post that I was mentioning about my Cyber Monday sale experience to illustrate an earlier point I made that I wouldn't trust any blindfolded sale, except if I was dealing with LV. The Cyber Monday sale and the Festool recon sale were two events of completely different natures to compare. You are reading something that is not there.

This isn't the first time I commented about how Festool could improve its services, as any future improvements will benefit me as a customer, if and when I use them.

 

[Archman]

Well there are some really good deals on the recon site and I pulled the trigger on the rtsc 400 set for $378.  I’m crossing my fingers that it arrives in good shape.  I’m totally ok with it being gently used & hoping it’s not too banged up!  Anyone else have experience in the last few years?

 

[Cheese]

Anyone else have experience in the last few years?

I just pulled the pin on a DTSC 400 kit...everything was pristine just like I was the first owner.

Last year I purchased a HL 850...again, everything looked new.

I’ve had few issues with the recon sale. The only niggling issue is that sometimes these tools have build dates that are 3-4 years in the past, I guess that’s to be expected.

Interestingly enough, I’ve had more issues with newly purchased tools than with the recon stuff.

 

[ryanjg117]

Have the recon sales stopped? I just assumed they had since I haven't seen an email in 1+ years, but maybe I've got spam filtering issues or something...

In the long run, probably better for my wallet not to see those emails.

Ryan

 

[Cheese]

Have the recon sales stopped? I just assumed they had since I haven't seen an email in 1+ years, but maybe I've got spam filtering issues or something...

In the long run, probably better for my wallet not to see those emails.

Here ya go [member=51886]ryanjg117[/member]  just making sure you stay as poor as the rest of us.
https://www.festoolrecon.com/collections/black-friday?page=1

 

[Sbradley0911]

I just ordered the hks with 2 airstream 5.2's and charger and also a couple 6.2 airstream batteries.  I noticed that  some tools on the recon site did say scratches or visible use .  I didn't see anything like that in the description on the hks, I'm sure it has been used but hopefully its in good shape.

 

[Alanbach]

My experiences with the recon site have been great, not perfect but great. I am out of town at the moment or I would have the woman’s name that handles the recon site. The times that I have dealt with her she was great! I bought an RAS a while back, just after they announced that it was going to be discontinued. A few days later retailers started dropping the price so I called and griped. They would not lower the price but they immediately offered to send me a return label to send theirs back. The very day that I dropped it off at the UPS store to return it they issued the refund. I ended up getting a new one (with a three year warranty) for less than the reconditioned one.

Additionally all the tools that I have purchased have looked brand new. One had a missing item that was supposed to be included and they sent me one right away once I let them know.

 

[harry_]

I have spent a small fortune on the recon site.

With ONE exception I have had ZERO problems and this includes a Kapex in the mix.

The one problem I did have was an obvious mistake and was resolved with a phone call to customer service.

For the most part, everything received has looked brand spanking new.

 

[Archman]

Well this is all very good news!