How to register your tools online (US/Canada)

[Administrator_JSVN]

You nailed it, Willy!

There is a little made in America flag on the clasp in the back.

 

[BobcaygeonJim]

Lol, I know I know. I wasn't sure if it was the hat or wool cap and I could be wrong but I thought I read somewhere it was limited edition. Like I said just curious. [emoji6]

 

[Sparktrician]

Lol, I know I know. I wasn't sure if it was the hat or wool cap and I could be wrong but I thought I read somewhere it was limited edition. Like I said just curious. [emoji6]

They're so limited you haven't seen one yet.  The limited edition has a green propeller on the top and is about the size of a yarmulke. 

[big grin]

 

[BobcaygeonJim]

That's the one I was hoping for!

 

[Administrator_JSVN]

I believe there was an issue that delayed the first batch from going out promptly. I think they shipped about a week ago.

Just a standard ball-type cap, not wool.

 

[wilde737]

Shane,
I am trying to register my UG cart and the wings.  I couldn't get the website to recognize the serial number that is on the paperwork with the cart, and I can't find serial numbers for the wings.  Maybe these aren't able to be registered.
Thanks,
Steve

 

[Administrator_JSVN]

I am trying to register my UG cart and the wings.  I couldn't get the website to recognize the serial number that is on the paperwork with the cart, and I can't find serial numbers for the wings.  Maybe these aren't able to be registered.

Steve, sorry for not acknowledging your other post about this. I intended to and got sidetracked today. I was consulting internally to determine the status of the UG. The UG is classified as an accessory in our system, not a tool. That's why it's not listed on the registration site.

 

[wilde737]

Thanks Shane, that's pretty much what I thought, albeit an expensive accessory!
Steve

 

[sae]

Shane,

I have a RO 150 FEQ-Plus I picked up in the recon sale, item no. 571560. I don't see it on the list, but I assumed the 571810 would be suitable since from what I see, the only difference is the T-LOC instead of the classic systainer (and 571560 isn't in the discontinued tools either). Says I need a 100000+ serial number, but mine has 4 leading zeroes of 8 digits total.

Thanks.

 

[Administrator_JSVN]

I have a RO 150 FEQ-Plus I picked up in the recon sale, item no. 571560. I don't see it on the list, but I assumed the 571810 would be suitable since from what I see, the only difference is the T-LOC instead of the classic systainer (and 571560 isn't in the discontinued tools either). Says I need a 100000+ serial number, but mine has 4 leading zeroes of 8 digits total.

The important thing is just selecting the correct model of the tool. The specific product # is less important for registration purposes.

Also, I will update the text accordingly, but it should accept your serial number, even with the leading zeros.

Shane

 

[Administrator_JSVN]

I just wanted to share news about a new feature that will soon be coming to the website to make repairs even easier. You'll soon be able to initiate tool repair directly from the website. If you've already registered your tool(s), it will be super quick and easy since your shipping address and tool information will be prepopulated on the online repair form for you. Just another good reason to register your tools on our website. Also, if you upload your proof of purchase during the tool registration process, we'll already have that handy too if it's needed.  [wink]

If your tool is within the warranty period where we pay for return shipping, a UPS return label will be automatically generated for you as well. So, you just need to box up the tool, print the repair form and UPS label and off it goes. You'll get an automated email when we receive your tool at our repair center and another when the tool ships back out to you with tracking. You'll also be able to view repair status in your account on the website.

The whole process only takes a couple of minutes at most from start to finish. So, super easy.

Look for it to be added to the website in the coming weeks.

 

[Slartibartfass]

Shane, cool. A question. What about adding the option to request a box for certain items? I threw all mine away due to space issues. I think you already provide boxes on request. Malte

 

[Administrator_JSVN]

Shane, cool. A question. What about adding the option to request a box for certain items? I threw all mine away due to space issues. I think you already provide boxes on request. Malte

Malte, good question. To my knowledge, the only tool that we provide a box for upon request is the Kapex. I'm not sure if there's a charge for the box or not. I'll talk to the repair department about this and see what we can do. For the other tools, any corrugated box will do.

 

[kfriesen]

Was there a deadline on registration to receive a hat ?

Just curious, I didn't get around to registering until Aug21.

 

[Administrator_JSVN]

Was there a deadline on registration to receive a hat ?

Just curious, I didn't get around to registering until Aug21.

Welcome to the forum. No finite deadline, but when we run out of hats, there will be no more offered. You should receive a hat.

 

[jacko9]

Shane,

I love the new hat and now that I have four Festool hats and four Festool tee shirts, I look like a walking Festool poster board [wink]

Thanks for the new style hat.

Jack

 

[AIPDX]

Shane, I registered almost all my tools, but have a question about Domino. The sticker on the systainer with my Domino 500 (purchased in June of 2014) has three numbers which look like serial:

(01) 04014549....
(11) 2014...
(21) 00498623...

Which number of these three I should use as serial for registration? Is any of them the correct serial?

 

[Administrator_JSVN]

Have you looked on the Domino itself? The label should have the serial number marked with S.Nr.

Just a note that our tools are moving from an 8-digit number to a 16-digit number. I'm not sure which tools have transitioned at this point. With the 16-digit serial numbers being so new, I also don't have a good sense of how they are looking. The 8-digit serials usually started with a 0, 1, 4 or 8.

 

[AIPDX]

Thanks, Shane! Yes, I found the correct serial on the tool itself. Now it is all clear.

 

[Billy D]

Shane,
Do we register the 40% tools as well or are they already registered as you shipped them out?

Thanks
Bill