How to register your tools online (US/Canada)

[Administrator_JSVN]

I had posted this before, but wanted to make sure it was noticed by everyone. You can now register your tools on our website.

https://www.festoolusa.com/account/register-tools

There will be some account management tools that I'll be introducing shortly on the site that will let you view and administer your account, registered tools, etc.

You can also upload a scanned/photographed copy of your receipt/invoice for archival as an image file or PDF. I don't know that I've seen this feature on any of the product registration sites I've used.

Anyway, be sure to head over and register all of your tools to make sure they are in our system.

Also, registering your tool(s) will enter you into our monthly sweepstakes automagically.  [wink] One entry per person per month. If you enter multiple tool registrations, only one sweepstakes entry will be made.

Shane

 

[Sparktrician]

It's going to be sweet when you get the other tools working.  Otherwise I'll have a ton of scanning to do.  How will one be able to access one's existing tool registrations? 

 

[bkharman]

This will be very nice.  I just tried it (just had to ... couldn't wait any longer!  Tried to add my MFT I bought from Amazon last summer and after step 5 it showed me...

Could not find a part of the path 'd:\webs\2011\account\pop\043e747c-ed77-445e-bfda-6dbadb7c4f62'.

Not looking to get it fixed tonight, but thought I would let you know Shane.

Cheers

Bryan

 

[Administrator_JSVN]

Sorry about the issue, Bryan. I got the cause of the problem sorted out.

Your tool registration was recorded, it was the email confirmation that failed.

Glad everything was in good order upon opening it despite the shipping damage to the box.  [wink]

I'll see about getting you a confirmation email for your records.

Shane

 

[rljatl]

Sooo, other than machines, what else can/should we register?  MFT/3 has a serial number?

 

[copcarcollector]

Should we register all of the tools we have, even if a dealer may have registered some of them for us at purchase?

 

[Administrator_JSVN]

Should we register all of the tools we have, even if a dealer may have registered some of them for us at purchase?

Great question. Yes. I would recommend that you register your tools yourself. First, I can't check everyone's tool registrations to make sure their dealer submitted them. Second, you will have your own record to rely on should you need warranty repair.

Sooo, other than machines, what else can/should we register?  MFT/3 has a serial number?

Yes, it has a serial number. Here's a list of tools, as we define them, which means they have a serial number. There are some products that you may not consider a tool. I highlighted a few in red that might be overlooked.

CXS Compact Drill Driver 564261
CXS Compact Drill Driver Set with Right Angle Chuck 564274
Ti 15 Hybrid Impact Cordless Drill / Driver Basic 564526
C12 Lithium Ion Cordless Drill 564362
T12 Lithium Ion Cordless Drill 564377
T15 Lithium Ion Cordless Drill 564521
C15 Lithium Ion Cordless Drill 564370
T18 Lithium Ion Cordless Drill 564523
Ti 15 Hybrid Impact Cordless Drill / Driver 564525
T 18+3 Lithium Ion Cordless Drill Set 564524
CT MINI HEPA Dust Extractor 584156
CT MIDI HEPA Dust Extractor 584165
CT 26 HEPA Dust Extractor 583492
CT 36 HEPA Dust Extractor 583493
CT 48 HEPA Dust Extractor 584084
CT 36 AutoClean Dust Extractor 584014
PS 300 EQ Barrel Grip Jigsaw 561443
PSB 300 EQ D-Handle Jigsaw 561455
Carvex PS 420 EBQ Jigsaw 561593
Carvex PSB 420 EBQ Jigsaw 561608
Carvex PSC 420 EBQ Cordless Lithium Ion 18V Jigsaw BASIC 561689
Carvex PSBC 420 EBQ Cordless Lithium Ion 18V Jigsaw BASIC 561690
Carvex PSC 420 EBQ Cordless Lithium Ion 18V Jigsaw 561668
Carvex PSBC 420 EBQ Cordless Lithium Ion 18V Jigsaw 561677
Domino DF 500 Mortise and Tenon Joiner 574332
Domino DF 500 Mortise and Tenon Joiner Set 574432
Domino XL DF 700 Joiner 574422
Domino XL DF 700 Joiner Set 574447
Kapex KS 120 Sliding Compound Miter Saw 561287
WCR 1000 Workcenter Organizer 498507
EHL 65 E Planer 574549
HL 850 Planer 574553
SYS-PORT 500 Systainer Storage Cabinet 491921
SYS-PORT 1000 Systainer Storage Cabinet 491922
CMS Router Table MFT-Attached Model VL Basic P00110
CMS Router Table Free-Standing Model GE Basic P00112
CMS Router Table MFT-Attached Model VL Set P00109
CMS Router Table Free-Standing Model GE Set P00111
OF 1010 EQ Plunge Router 574339
MFK 700 Modular Trim Router Basic 574419
OF 1400 EQ Plunge Router 574342
MFK 700 Modular Trim Router Set 574368
OF 2200 EB Router 574354
Fakir Wallpaper Perforator 495747
ETS 125 EQ Random Orbital Finish Sander 571817
RTS 400 EQ Orbital Finish Sander 567863
DTS 400 EQ Orbital Finish Sander 567871
DX 93 E Detail Sander 567856
RAS 115.04 E Rotary Sander 570789
ETS 150/5 EQ Random Orbital Finish Sander 571916
ETS 150/3 EQ Random Orbital Finish Sander 571903
LS 130 EQ Linear Detail Sander 567852
RS 2 E Orbital Finish Sander 567696
Rotex RO 90 DX Multi-Mode Sander 571823
LEX 2 150/3 Air Sander 691134
LEX 2 150/7 Air Sander 691132
Shinex RAP 150 FE Polisher 570779
Rotex RO 125 FEQ Multi-Mode Sander 571782
LEX 2 185/7 Air Sander 691124
Rotex RO 150 FEQ Multi-Mode Sander 571810
PLANEX LHS 225 Drywall Sander 571579
Multifunction Stool / Cart 499325
Systainer Port 491922
TS 55 EQ Plunge Cut Track Saw 561432
TS 55 REQ Plunge Cut Track Saw 561556
TS 75 EQ Plunge Cut Track Saw 561438
SysLite High-Intensity LED Work Lamp 498568
MFT/3 MINI Multifunction Table 495565
MFT/3 Multifunction Table Basic 495888
MFT/3 Multifunction Table 495462

 

[Theshipstore]

Shane.  How crucial are the purchase dates, as I have always relied on the dealer to register my Festool's , I had got very laxed on purchase dates

Sal

 

[Administrator_JSVN]

Shane.   How crucial are the purchase dates, as I have always relied on the dealer to register my Festool's , I had got very laxed on purchase dates

Sal, your best guessimate in cases when you don't know the exact date would be fine. On the registration page, it says "Purchased on or around" since I figured sometimes folks wouldn't recall the exact date of purchase.

Some dealers are better than others at providing us with tool registrations. Some dealers, like Amazon, do not provide any tool registrations on behalf of their customers. Hence the need to offer an opportunity to our customers to do this for themselves.

Shane

 

[Theshipstore]

[thanks]

 

[Len Coleman]

Just tried it couple of times and it errors " minimum value is 40000000".  I am entering the eight digits on the machine. They happen to be less than the minimum value.

 

[Administrator_JSVN]

Just tried it couple of times and it errors " minimum value is 40000000".  I am entering the eight digits on the machine. They happen to be less than the minimum value.

Len, sorry for the trouble. I'll remove that requirement temporarily while I investigate what the valid range is for serial  numbers. I was under the impression they all started with "4". Please try again.

Shane

 

[Len Coleman]

Works now thanks

 

[Danny]

For the date of purchase, what should people enter in the case of a recall?  In my specific case, I purchased the ct midi in 2011, but following the recall of midi in Canada, I got a new CT 26 last year.  Of course, I don't have an invoice or receipt for that CT 26.  Does the 3-year warranty start on the day I got delivery of the new CT 26?

In the same train of thought, in the past I have payed for some tools but only to get them a week or two later because of back order.  Does the warranty expire 3 years after the purchasing date (for which I have a receipt) or the day I took possession of it (for which I have no receipt)?  I guess my bigger question is should something was to happen to my festool 3 years and 5 days after my purchasing date, would I be out of luck or would Festool have some flexibility?

Many thanks

Danny

[ Edited for language - Shane ]

 

[Administrator_JSVN]

Danny,

In the case of the recalls, your warranty is three years from the time of replacement/repair. No receipt would be necessary since we shipped you the tool(s) and have record of that.

Unlike some companies that might ding you the day after warranty expires, I'd say that we're pretty liberal with our warranty. In the exceptional case where you have a tool have needs to be repaired a week after three years from your purchase date and it was shipped to you, we'd take care of you. I think if you read some of the comments on the forum, you'll see that we take care of our customers.

Shane

 

[copcarcollector]

Shane - I just added my Kapex, a couple of things:

1) The first step says 'purchased on' and shows MM/DD/YY format, but the box you fill in requires MM/DD/YYYY format, just FYI.

2) Is there any way to register multiple tools at the same time, instead of completing one tool, then going back to step one for the next tool and so on? For those with a lot of tools to register, it might take a while.

THANKS for setting this up. It will be a great reference for many people I am sure. Will there be a way for people to print out their "inventory" easily so they can have proof for insurance records or claims?

 

[Administrator_JSVN]

Thanks, I corrected the date format referenced.

If you need to register additional tools, it keeps your personal information. So, you just need to enter serial number, purchase date and select the tool type. I think it goes pretty quickly, but if you and others feel it's too cumbersome, I can see about setting up something for bulk entries. I know that it might take some time to enter all of your previous purchases from the past 3 years, which I'd recommend, but most people will be entering new purchases which is generally one or two tools at a time.

I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

Shane

 

[Danny]

Danny,

In the case of the recalls, your warranty is three years from the time of replacement/repair. No receipt would be necessary since we shipped you the tool(s) and have record of that.

Unlike some companies that might ding you the day after warranty expires, I'd say that we're pretty liberal with our warranty. In the exceptional case where you have a tool have needs to be repaired a week after three years from your purchase date and it was shipped to you, we'd take care of you. I think if you read some of the comments on the forum, you'll see that we take care of our customers.

Shane

Thanks....Would not expect anything less from Festool, but just wanted to make sure.

Danny

 

[Sparktrician]

I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

Shane

[popcorn]  [poke]

 

[Administrator_JSVN]

I will be adding some account management tools, which will offer the ability to view and print a list of all registered tools. Coming soon.

Shane

[popcorn]   [poke]

Yes, I'm a slacker.  [crying]